IDTrue.com Reviews (239)
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Description: INFORMATION BUREAUS
Address: 1220 Memorex Dr STE 300, Santa Clara, California, United States, 95050-2845
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Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10799875, and find that this resolution is satisfactory to meAs of today the information is still listed so I will check back again tomorrowPlease remove all linked relatives as well so I cannot be traced to them as well Regards, G [redacted]
Hello M [redacted] , We have removed your information however it takes - business days for the removal of your information to be reflected on our website Thank you, iD true
Hello C [redacted] , We researched your account with us and found that you signed up for our service on 3/8/All accounts are created online where customers must agree to the following terms of service when entering billing information: Your ID True account includes unlimited reports through our secure web portalToday you will be billed $29.95, and every month thereafter your account remains active, unless you call our customer support team at ###-###-#### to cancelYou may cancel for any reasonThe only contact we show made to our customer service team was on 3/11/We show documentation that you spoke with our representative Kellie and she took care of your cancellation as well as issuing two refunds in the amount of $USD and $USDPlease allow 3-business days for the refunds to post Thank you, IDtrue Customer Service
Hello R***,The second request has been madeWe will continue to work on having the static link removed for youThank you,iD true
Hi R***, We have started the removal process of your information from our sitePlease allow – business days for this to be complete Thank you, iD true
Complaint: I am rejecting this response because: The company misrepresented what it would provide for the fee they were chargingAt no point was I informed of an automatic monthly charge for more than twice the original amountAfter much searching after the second charge was made, I finally found their well-hidden 'disclaimer'This company wass not very forthcoming with their shady terms until I called them out on itI found the little information they provided in their so-called searches to be lacking, if not comPletely incorrectI know this to be true because after the first inaccuracy, I " searched" my own nameAgain, it was incomplete or inaccurateTheir "courtesy" half refund was a further insultThey are fraudulent and should be shut down for goodYou can find more and better information on Google for free! Regards, B [redacted] ***
Hello K [redacted] Thank you for sharing your concernsWe recently launched an opt-out option on our websiteThe link to opt-out your information is: >http://www.idtrue.com/optout Once you have clicked the link please following the opt-out instructions to ensure your information is removed from our search Thank you, iD true
Hello MrE [redacted] , We appreciate you sharing your concernsWe have recently launched an Opt-out option on our websiteHere is the link to opt out your information: http://www.idtrue.com/optout Once you have clicked the link above please follow the Opt-out instructions to have your information removed Thank you, iD true
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10702378, and find that this resolution is satisfactory to me Regards, [redacted]
Hello M [redacted] , It is our policy to remove listings of public record that are sealed by court order or expungement However, we do remove information for the protection of law enforcement, public officials, victims of identity theft, and other special cases in which Federal or local law requires information removal As a one time courtesy we will have your name removed from our site, but we can not guarantee your name will be removed from other data sourcesPlease allow – business days for the removal to be reflected on our site Thank you, iDtrue
We apologize that you were unsuccessful in reaching our customer service teamWe have issued a refund for the charge of $for the one month trial and cancelled your subscriptionWe have sent confirmation emails for both the refund and the cancellation.> Thank you, iDtrue
Complaint: I am rejecting this response because:My specific request to IDTrue was to have all of my information removed from your database While it is true that the name S [redacted] cannot be found when conducting an IdTrue search in the state of West Virginia, sadly my exact information is available in each and every other state I have lived I was able to see my exact information when conducting a search for my name in the states of Maryland, Virginia, North Carolina, and North DakotaEffectively, IDTrue has made my information more available to the public This latest action by IDTrue appears to have the intent to harmI reject IDTrue's response Regards, S [redacted]
Hello MrC***, We reflect a total of two refunds on your accountThe refunds were issued on 7/13/2016, the same day your cancellation was completed with our customer service teamThe refund amounts are $USD and $USDUnfortunately we would not refund any overdraft fees caused by any charge attempts made for your IDtrue subscriptionPlease allow – business days for the refunds to post back to your account Thank you, IDtrue
My information is belowIf anything else is needed, contact me immediatelyIf I don't hear from you, I will assume my request has been processed https://www.idtrue.com/account.php?src=&subid=&plan=&check=&qfirst=April&qmiddle...⇄ https://www.idtrue.com/account.php?src=&subid=&plan=&check=&qfirst=Lee&qmiddle=S...⇄ https://www.idtrue.com/account.php?src=&subid=&plan=&check=&qfirst=Lee&qmiddle=R...⇄ https://www.idtrue.com/account.php?src=&subid=&plan=&check=&qfirst=Leeroy&qmiddl...⇄ https://www.idtrue.com/account.php?src=&subid=&plan=&check=&qfirst=Glenn&qmiddle...⇄ https://www.idtrue.com/account.php?src=&subid=&plan=&check=&qfirst=Shirley&qmidd...⇄ Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10704139, and find that this resolution is satisfactory to me Regards, A [redacted] ***
Unfortunately, we cannot remove the general public's information from our search results such as name or location since it is aggregated from multiple 3rd party public records Our website simply searches existing databases and sites with public record information such as property records, court records, and licenses However, if the customer has an official signed court order, such as an expungement, to block a public record (arrest, court judgement, etc.), we can facilitate this removal since it is not intended to be public record T [redacted] Vice President Operations
My information is belowIf anything else is needed, contact me immediatelyIf I don't hear from you, I will assume my request has been processedhttps://www.idtrue.com/account.php?src=&subid=&plan=&check=&qfirst=Apri...⇄ Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10704139, and find that this resolution is satisfactory to me Regards, A [redacted] ***
We apologize that you were unsuccessful in reaching our customer service teamWe have issued a refund for the charge of $for the one month trial and cancelled your subscriptionWe have sent confirmation emails for both the refund and the cancellation Thank you, iDtrue
Hello R***, We appreciate your feedbackWe apologize if you had difficulties reaching our customer service department We do show that your subscription was cancelled on 1/11/ and an email confirmation was sent to confirmFollowing our billing and cancellation policy we do not issue any pro-rata refund for partial months, and we do not refund any amounts previously paid up to the date of cancellation or termination; however for the inconvenience we will honor a one time refund of $ You should receive an email confirmation for the refund Thank you, iD true