iDrive driving school

Please do your research before purchasing driving lessons - it’s best for the safety of your children and your wallet. I made a huge mistake with this company. They were very manipulative with hidden fees with their online platform for driving lessons I purchased which, of course they deny and are now saying no refunds. Very deceitful! They like to say they give 100% satisfaction, but those are meaningless words (doing the exact opposite), because they took my money and won’t give it back! If they truly believe in customer service, and they were honest and moral, they would give back the money with no reluctance, nor hesitation. But of course that would never be their intention and they are doing everything in their power to keep it away from me. That clearly makes me 100% dissatisfied and extremely angry. It’s not nice taking advantage of vulnerable people. To add insult to injury, they later said that they would offer a small refund and keep most of my money without even services rendered! These are not the actions of ethical and moral people that say they believe in the “highest standards” (such garbage!) unless the standard is hurting people which they did to me. Horrible! What kind of soulless, cruel, bizarre thinking and human interaction is that never mind the way of doing business? There is no way I would recommend having children go anywhere near them with this kind of mentality. This whole situation has made me very stressed out and I’m losing sleep over it while they gleefully hold onto my money. Don’t make the same mistake I did. I regret being in this situation. Buyer beware.

I took my in class classes April 14-22 which where fine.
When it came to my in car classes I had to wait around 9 weeks for my first in car lesson. I had my first with the owner of the business(*** which was only 1 hour out of the 10, my second class was to be a few weeks later when the instructor cancelled the morning of due to a headache. I did not hear from him til a few weeks later by text telling me he would not be continuing my lessons that he was giving me a new instructor.

I had my first class with this new instructor a few weeks after the conversation with the owner. This new instructor first questioned why this happen , then made and felt like a really rude comment that "his car is to small for me" , we started off driving and he kept raising his voice, we drove down dougall Ave where he made me pull over to a parking lot had me get out and get into the passenger seat , drove me to Remington park area where for 2 hours I only drove left and right. This instructor still continued raising his voice at me and then grabbing may steering wheel, He kept saying Id need so many more hours driving etc.I felt so unsafe, felt so discouraged. He made my anxiety so bad.
After this lesson he cancelled the next , we rescheduled for a week later where he showed up but because it began to rain he told me he would not take me out in the rain.
I did not hear back for him again .

I then messaged the owner explaining all this , he told me he would look into it. I then a few weeks later got a call for the idrive office giving me a new instructor and was told he would contact me within a few weeks this was end of August.
I am so frustrated and upset I have not finished my driving lesson. I have not drove since.
I now dont feel comfortable having an instructor there teach me and would like my money($339.00) back so I can find a company to give me my in car. Sad I only received 3 hours of the 10, and that I had so much wait time to do what I did have.
Product_Or_Service: driving school