ID.me

IS the ID.me, Inc authorized to work with the state ***? I got an email from the *** asking me to use the site to ID myself with a time limit to act. IS THIS FRAUD? DO government agencies use these services? I didnt think so...please clear me up.

I've been trying to verify my government employment for five months now and it always gives me an error with no other option to verify. I've submitted over a dozen help tickets for the same issue and have gotten zero responses since March. I've called the phone number several times and left messages, however I've never gotten a response. It is literally impossible to get any help from an actual customer service agent. The website indicates that they have several options to verify employment, ie: video referee, email, etc.. However there is no option to actually select those methods. I'd say they have horrible customer service, but they actually don't have customer service period.

ID.me will require you to submit a picture of yourself via a text message but the message they send you won't have any kind of link in it except back to the generic ID.Me website.
What a horrible service. If you want to require a smartphone then make an app.

This is by far one of the worst services I have ever used. If I could give zero stars I would. I have tried contacting id.me to get my address changed and the response has been identical "I'm sorry, but since we do not currently mail information to our members, no update is needed on our end." Despite my explicit explanation that when using their services to access online social security services, the SSA uses the address they have on file as a mailing address. I NEED this address changed so I can get a social security card and transfer my nursing licenses to another state and begin work. I assume a robot is responding and that is why I keep getting a generic response that is unhelpful and repetitive. But there does not seem to be a way to contact a human at id.me. I have tried specifically requesting to talk to someone. I have tried calling but their phone number isn't valid. This has been one of the most frustrating experiences I have ever had with a company.

I used this site when I bought my Laptop because they are a partner with Lenovo and I am a student. I went through the steps to verify my identity as a student, provided them with a class schedule which had all my classes on it, my full name, the upcoming semester, and the dates of attendance and my credentials got rejected. I inquired why I got rejected and they sent me a generic email stating I needed to present a document like a class schedule, student ID, or transcript. When I told them it was obvious this was a generic email and they hadn’t read my complaint since my document checks all of their boxes they said the document has to show today’s date which was nowhere in the initial requirements listed. If I could give them negative stars I would. The thing that really upsets me is I have my personal info to this SCAM company. Stay FAR AWAY!!!!

Misrepresentation on the Social Security app. I thought this was a way I could get a replacement social security card because the offices are closed due to COVID 19, uploaded personal information thinking this was the social security office when I realized it wasnt I canceled everything and tried contacting them with my concerns but all I received was a email saying sorry for mix up. They never addressed my concerns on identity theft or the effects to my credit and the most disturbing part is that they wont delete my info for another 7 days which is quite upsetting and disturbing!

I have used the services of this company before without issue for several months since its inception with VA.gov. However, as of July 2020, they have instituted changes to their verification methods that have made it impossible for me to currently log onto my VA.gov profile. The hangup is that they are now requiring a US phone number, not through an online service, to receive a confirmation code in addition to an email address. This is in addition to 5 other forms of verification, to include an independent verification app on my personal device. I am a veteran of the US Army living in Germany and working for the Department of the Army, and since I am living in a foreign country, it is impossible for me to have a US phone number. As there appears to be no workaround for this issue, this seems like a major oversight for customers in my predicament, and, could be viewed as an attempt to keep me from accessing my personal information. I have contacted the company and have received no feedback on any plan to correct this issue. To keep a veteran from accessing their Veterans Affairs profile and information is ridiculous, inexcusable, and I believe borders on illegal. It also seems like this company might want to reconsider the idea of having some real-time customer support through either a phone hotline or through a live webchat.

I chose “advertising issue” because the two forms that I submitted to this company is rejecting both ID verifications from me -when it clearly states that these specific verifications are in fact acceptable on their website. I find it very disturbing that this company asked me for employment verification not once, but twice. They would not accept my school employee badge nor would they accept a certified letter from my school on my school letterhead. I included two web links with proof that I work at the school and I sent them emails from my school email address. They have my Social Security number which is what brings me to reaching out to you now! I find this very unsettling! I hope you can verify the company for me! I hope it’s legit and not fraudulent!

I have uploaded several documents to prove I am a student, including, class schedule, university ID, screenshots of transcripts. What a bunch of bull. This is ridiculous.

I have tried for 2 months to get someone to respond to multiple tickets for the same thing. They just tell me to use the automated answers on the website which doesn’t help because there are no answers for what I have requested help for. this company has no phone number and does not respond to email with anything more than we are busy and will get to you soon but they never do. I would think 2 months was enough time to get to my need for help.

I tried to log into My Social Security.gov account to check my benefits status. I was redirected to ID Me Inc. and was very confused. It made it seem like I had to have an ID Me account to log into My Social Security.gov account. I am grateful I googled that and was directed to the familiar log in page with my already established user ID and password. That was very sneaky and I am thankful I followed my instinct to check first before I blindly went along with creating in ID Me accouny.

I have been trying to be verified for this company for three months and haven't heard a single thing from Thier customer service. Whom I have emailed and called multiple times in the past three months. Yet I get advertising from them as if I have a membership. I have sent my verification and cannot fee like suspect they may use it for purposes not legal especially since I have NEVER received any verification messages.

I work at a hospital and have been all through COVID-19. I opened my account when ID.me had a discount category for hospital workers in relation to COVID. During the signup process, they required me to submit my SSN. Even though I uploaded my hospital badge/ID, they denied my application. Irony is, they sent me this email telling me to upload a badge to verify my eligibility. Well, why would I keep uploading my ID over and over? They also had other means like submitting pay slip. Yea, I'm not going to give you all my financial details on top of my SSN. I wrote to them and let them know that they were denying my valid application even though I uploaded my ID as instructed. By the way, I work at a very well-known university hospital, and my ID is well established online, so it's not like I don't qualify. There was no doubt for my eligibility. They simply ignored and never wrote back. In other words, they just collected my personal info without actually providing the service. Horrible business total waste of time.

Non existant customer assistance and no way to contact a live person. I have sent in several requests for assistance for the past 2 months and have not received one reply beyond the auto response that someone will be with me as soon as possible. Why is the DMV using this place for verification?

Useless group!!! Have submitted my documentation to show my state fire fighter certification and what happens? Nothing!! Oh, and forget about actually contacting someone about the issues. All you get is a canned response that has NOTHING to do with the issue!! Sad part is the number of businesses they have convinced to "partner" with them!!

Absolutely Zero Customer Support. Whenever you submit a ticket they email you and tell you to go submit another one. Been through this loop twice. SCAM COMPANY

If I can give them zero stars, I absolutely will. This site is a joke. I am a First Responder and needed to verify my credentials. They clearly state that verification of Paramedic credentials will take less than a minute. Well...after a week, they still was not able to do anything. Customer service sends same message that narrows down to "we are too overwhelmed to pay you attention, wait forever". Assuming that people send them sensitive information such as SSN and professional credentials, they have to work much faster. It is embarrassment that this company promote itself as a help for front line heroes but in reality abuses veterans, EMS providers and RN.

I have attempted to contact id.me serval times. They do not have a way to speak to a person directly. Only email. This agency is refusing to verify that I am a first responder so that I may receive additional benefits with ***. I have sent them a copy of my Paramedic license. Not sure what the issue may be other than I won’t give my SS# out for obvious security and ID theft reasons. They have my license number and expiration date with the two photos I have sent twice via their website.

The McClean, VA Revdex.com website states I have to to through this Revdex.com.

Please assist with this issue. Thank you.

I was prompted to use this website by the enticement of a 15% discount on Zenni Optical. The California Board of Registered Nursing already has a license verification system. All you need is the license number and the full name of the person, as well as license type. Type those into a search engine and the license details will appear. Somehow nobody at id.me can give 5 minutes to do this. Why bother having a verification department if the employees cannot prioritize tasks and utilize existing license verification systems? This is just for a 15% discount on a pair of safety goggles for work. This is an excessive amount of effort. If you can't deliver services and are clearly overwhelmed with requests, please don't put yourself out there as trying to help "heroes". I didn't ask to be a hero. I just wanted to save a few dollars on goggles that I need to order as soon as possible so that I can work safely..

If I could give this company a ZERO I would. That absolute worst customer support on the planet. I started with a state gov ID at ID.ME . Somehow my personal email address also showed up as a validated account. So they delete my state verified ID and force me to use my personal email for ID.ME account. Now I cannot get gov discounts that funnel back through ID.ME. I get some joker named Kevin. He is the absolute worst support person I have ever dealt with. Sends one sentence canned messages and then takes 2 days to get an update with the EXACT same I sentence message. Stay away from this company. You will not get any tech support. They also do not have any phone number. Kind of sketchy. What kind of a business down't have phone support.