ID.me

so when I first made my account everything was fine until someone tried to verify my identity after that they suspended my account due to fraudulent activity and tried to verify myself several times and used 3 different emails to try to get my account back I find it suspect when they don't actually reach out to you other than by email. I have sent them the front and back of my id a photo of me holding my Id and my birth certificate and it takes them weeks to get back to you by email, instead of actually doing the job and calling some one to verify who they are this whole thing is very inefficient and I see why it has such a bad rating. Mind you I have been on social security for 20yrs and they have all my information as does the IRS.

The Customer Service number is a recording with NO connection options.
I have had a "temporarily suspended" account for over a year. The only "help" I've received is a STRING of multiple ARTICLES to read. I'm instructed to LOG IN to change this and that. Well, I can't login.

This "service" has been a colossal waste of time! What a disappointment!

If there was a rating of less than 1 star I would pick that. The ID.me website is HORRIBLE. It took almost 4 hours to get the various steps to work properly. Photos would not save. The selfie video process failed time after time and then I had to start over from the very beginning. I got an email from ID.me saying my ID has been verified but the information has not made it to the state agency for which I needed the ID verification. It has been 4 days since I did the verification. I have a customer support number - 866-775-4363 - but it gives me a message about their operating hours and then hangs up. The 'smart' chat bot BLOWS. I have submitted multiple tickets and not heard back from any agents. Not sure how ID.me could be any worse than what they are. Their website sucks. They have NO effective customer support functions. They are a bigger scam than Twitter.

I have tried numerous times to get documents verified for the IRS thought ID ME and there is not customer support number to contact. I have tried different ways with different devices and it still keeps rejecting my documents. Can someone please provide a phone number for me to call and see what I need to get this accomplished? My IRS check is being held up until this is complete. My email address is [email protected] If I could give this service zero stars I would. This is a complete debacle.

I used this site when I bought my Laptop because they are a partner with Lenovo and I am a student. I went through the steps to verify my identity as a student, provided them with a class schedule which had all my classes on it, my full name, the upcoming semester, and the dates of attendance and my credentials got rejected. I inquired why I got rejected and they sent me a generic email stating I needed to present a document like a class schedule, student ID, or transcript. When I told them it was obvious this was a generic email and they hadn’t read my complaint since my document checks all of their boxes they said the document has to show today’s date which was nowhere in the initial requirements listed. If I could give them negative stars I would. The thing that really upsets me is I have my personal info to this SCAM company. Stay FAR AWAY!!!!

I have used the services of this company before without issue for several months since its inception with VA.gov. However, as of July 2020, they have instituted changes to their verification methods that have made it impossible for me to currently log onto my VA.gov profile. The hangup is that they are now requiring a US phone number, not through an online service, to receive a confirmation code in addition to an email address. This is in addition to 5 other forms of verification, to include an independent verification app on my personal device. I am a veteran of the US Army living in Germany and working for the Department of the Army, and since I am living in a foreign country, it is impossible for me to have a US phone number. As there appears to be no workaround for this issue, this seems like a major oversight for customers in my predicament, and, could be viewed as an attempt to keep me from accessing my personal information. I have contacted the company and have received no feedback on any plan to correct this issue. To keep a veteran from accessing their Veterans Affairs profile and information is ridiculous, inexcusable, and I believe borders on illegal. It also seems like this company might want to reconsider the idea of having some real-time customer support through either a phone hotline or through a live webchat.

I have uploaded several documents to prove I am a student, including, class schedule, university ID, screenshots of transcripts. What a bunch of bull. This is ridiculous.

I have tried for 2 months to get someone to respond to multiple tickets for the same thing. They just tell me to use the automated answers on the website which doesn’t help because there are no answers for what I have requested help for. this company has no phone number and does not respond to email with anything more than we are busy and will get to you soon but they never do. I would think 2 months was enough time to get to my need for help.

I tried to log into My Social Security.gov account to check my benefits status. I was redirected to ID Me Inc. and was very confused. It made it seem like I had to have an ID Me account to log into My Social Security.gov account. I am grateful I googled that and was directed to the familiar log in page with my already established user ID and password. That was very sneaky and I am thankful I followed my instinct to check first before I blindly went along with creating in ID Me accouny.

I work at a hospital and have been all through COVID-19. I opened my account when ID.me had a discount category for hospital workers in relation to COVID. During the signup process, they required me to submit my SSN. Even though I uploaded my hospital badge/ID, they denied my application. Irony is, they sent me this email telling me to upload a badge to verify my eligibility. Well, why would I keep uploading my ID over and over? They also had other means like submitting pay slip. Yea, I'm not going to give you all my financial details on top of my SSN. I wrote to them and let them know that they were denying my valid application even though I uploaded my ID as instructed. By the way, I work at a very well-known university hospital, and my ID is well established online, so it's not like I don't qualify. There was no doubt for my eligibility. They simply ignored and never wrote back. In other words, they just collected my personal info without actually providing the service. Horrible business total waste of time.

Non existant customer assistance and no way to contact a live person. I have sent in several requests for assistance for the past 2 months and have not received one reply beyond the auto response that someone will be with me as soon as possible. Why is the DMV using this place for verification?

Useless group!!! Have submitted my documentation to show my state fire fighter certification and what happens? Nothing!! Oh, and forget about actually contacting someone about the issues. All you get is a canned response that has NOTHING to do with the issue!! Sad part is the number of businesses they have convinced to "partner" with them!!

Absolutely Zero Customer Support. Whenever you submit a ticket they email you and tell you to go submit another one. Been through this loop twice. SCAM COMPANY

If I can give them zero stars, I absolutely will. This site is a joke. I am a First Responder and needed to verify my credentials. They clearly state that verification of Paramedic credentials will take less than a minute. Well...after a week, they still was not able to do anything. Customer service sends same message that narrows down to "we are too overwhelmed to pay you attention, wait forever". Assuming that people send them sensitive information such as SSN and professional credentials, they have to work much faster. It is embarrassment that this company promote itself as a help for front line heroes but in reality abuses veterans, EMS providers and RN.

I was prompted to use this website by the enticement of a 15% discount on Zenni Optical. The California Board of Registered Nursing already has a license verification system. All you need is the license number and the full name of the person, as well as license type. Type those into a search engine and the license details will appear. Somehow nobody at id.me can give 5 minutes to do this. Why bother having a verification department if the employees cannot prioritize tasks and utilize existing license verification systems? This is just for a 15% discount on a pair of safety goggles for work. This is an excessive amount of effort. If you can't deliver services and are clearly overwhelmed with requests, please don't put yourself out there as trying to help "heroes". I didn't ask to be a hero. I just wanted to save a few dollars on goggles that I need to order as soon as possible so that I can work safely..

If I could give this company a ZERO I would. That absolute worst customer support on the planet. I started with a state gov ID at ID.ME . Somehow my personal email address also showed up as a validated account. So they delete my state verified ID and force me to use my personal email for ID.ME account. Now I cannot get gov discounts that funnel back through ID.ME. I get some joker named Kevin. He is the absolute worst support person I have ever dealt with. Sends one sentence canned messages and then takes 2 days to get an update with the EXACT same I sentence message. Stay away from this company. You will not get any tech support. They also do not have any phone number. Kind of sketchy. What kind of a business down't have phone support.

I received an email from ID.me thanking me for creating an account. A few minutes later I received an email saying that my military service had been validated. I did not sign up for this account. The first thing I did was to change the password by clicking the Forgot Password link. I then logged in and requested that the account be deleted. It takes 7 days for the account to be deleted according to the email I received. I attempted to contact ID.me to talk to the security fraud department because a third party had signed me up for this account without my permission, however the web site only allows chatting with a customer rep, no phone number is listed. After starting a chat session and answering a couple personal questions, to verify my identity, I was told that I could not get a phone number to talk to anyone because "Right now, we currently do not have an operational calling system in place, but I have brought it up to my supervisors. And they have submitted a ticket to our security department to investigate the issue for you". I was then asked if they could leave the account open so that they could investigate.
This site will allow third party individuals to create account for other using personal information such as DOB and SSN without verifying that the person making the request for an account is actually the person involved.

I have tried numerous times to get verified through ID.ME. Every time ends with an error first it was an *** problem which is odd since I didn't askfor a credit check only wanted to receive my Veterans discounts and tickets from ***. It won't allow me to upload my ***, V.A. health care card until it verifies through ***. Which I answered all the questions to anyway but still a no go. Seems to me that my ***, V.A. health card with a picture on it should identify me better than a credit bureau.

While the gal I chatted with on their help chat was professional and friendly she was still unable to solve my problem. Not sure why it gives me an account then doesn't except my documents to prove my military status yet has all my info that doesn't prove the one thing I am on the site for. How can the V.A. use this when the Veterans they've already accepted are not
being accepted by an outside company and what are they doing nwith our info.

I contacted my Vet rep, in Hamilton County Ne, and then I stopped by the VA hospital in Grand Island Ne, and both told me that ID.me is not a legitimate site. And that if the site is not a .GOV, then it is a scam. NO EXCEPTIONS ! ID.me can reply with a long letter to this, but they are nothing but a fraud site, Somehow they have attached themselves to the Myhealthyvet site, and ask for full SSN, credit info, passport and driver's license info, which are key to identity theft. I don't care about there fake back story. Do not use them, do not provide any info to them. They are Identity thieves according to the local Va Sources. They are NOT accredited withe the Revdex.com.

I received an email welcoming me to ID.me and stated that there terms of service and policy had changed. As far as I know I never enrolled in this company in fact I have never heard of it. I don't want to go to the site for fear of the possibility of getting a virus in my computer and I haven't been able to even find any direct information about the company. As far as I am concerned this is a scam because I never enrolled in this company and I don't understand how I cold be enrolled with out my permission. As far as I know I have not paid any fees and if they have charged any fees they did not have my permission to do so and I did not give them any Charge Card information.

I tried to download the email but your system kept telling me that I need it to end in .pdf or .docx and they both did and your system would not accept either one.