IdeaPaint, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I do apologize for the confusion and frustration caused by this purchase.  We have placed a new free of charge order for you and sent you a new 100sqft CREATE clear kit as well as a USE kit to go along with the wall.  Unfortunately this was not purchased from our [redacted] sellers account...

which caused the confusion.  If you need anything in the future, whether it be paint or markers, please feel free to call your account representative.  Her name is [redacted] and her direct line is[redacted], her email is [redacted].  Again we apologize for the delay and frustration caused with this purchase.  Thank you very much!

Customer satisfaction is a critical aspect of IdeaPaint’s business – we have in-house Customer Experience and Technical teams to respond to and address customer questions, concerns and complaints. We have since reached out directly to the customer, and on Wednesday, October 28th, shipped him free...

replacement product. We have also provided him with technical guidance on the installation, and will remain in close contact to ensure the end result is a success.