Ideal Image

I paid over $5,000 for a large package of CoolSculpting treatments. During my first visit I was informed of what to expect during treatment. This explanation was far different than the one I received from the sales person during my consultation call. Based on the explanation before treatment I declined treatment as I did not feel I would be able to tolerating the pain/discomfort/extreme cold to my skin. After reading numerous reviews I am certain I wouldn’t have been able to tolerate the treatment. I also regret not researching the company beforehand, in which case I would’ve never purchased anything from Ideal Image. I am honestly shocked that a business that does so wrong by so many is still in operation.

I was told I couldn’t get a refund because I was under contract. I have contacted the sales person as advised by the franchise, with no response. I have also contacted through the website and am waiting for a a response to my case. The sales person never provided me with any copy of a contract and I have requested the document with no response. It is disgusting to me that a company will deny refunds of services never received. I made it clear in the consultation that I am not interested and/or eligible for any other services offered by Ideal Image.

I originally went to Ideal Image because if you buy a membership the cost per unit of Botox was very reasonable. The sales person talked me into trying Ultherapy. She raved about the results and told me how happy I would be. Quite the opposite actually. The procedure itself was extremely painful and the area I had done was tender for a few weeks following the procedure. It left dark red pinpoint sized lines all across my upper lip, all in perfect rows, exactly where they had used the ultrasound. I waited for 3 months, hoping they would fade and disappear completely. They did not AND I saw no difference in the appearance of the peri-oral area that I was supposed to be so happy with. I reached out to Ideal Image, who prescribed a hyperpigmentation cream to use twice a day for 6 months. Not only did the cream not work, by this time the rows of dots were now raised rows of brown dots. After the 6 months, I again reached out to Ideal Image. They explained to me that scar tissue can be a side effect and bid me farewell. It was clear that the person that did my procedure either did not know what they were doing or had the machine turned up way too high. Lesson learned. Go to a reputable place and spend the extra money for someone who knows what they're doing. I now have permanent damage to my upper lip. As for Ideal Image, the new look they gave me is far from ideal. They don't have a 2 1/2 star rating for nothing!

In Sept of 2021 I called in about getting lip fillers again (I did this in May of 2021 with a different place). When talking to the sales lady she was very persuasive and sold me a $1900 dollar package. Brienna Smith was my sales associate I spoke with.
I have been trying to get my money back now for weeks. I never wanted the procedures that the women "upsold" to me. I ended up not going to any appointments and have never even stepped foot in an ideal image clinic.
Speaking with Tyler this morning he informed me that there was no way I could get my money back, and he was the only associate I could talk to. He apparently is the national and regional customer service person, and he said the buck stopped with him.
He ended up hanging up on me because I told him this was F* ridiculous. This company preys on people with body image issues and works with zero integrity. They have stolen 1900 dollars from me.

Don't let them pressure you into anything. The staff at ideal image are great but corporate is terrible they don't care at all. They bait you into signing then you're trapped! They are rude and pushy! I called to request one service that wasn't resolve the issue I was haveing to give me the results I was asking for and got baited into an additional service. Had I been told up front that the service wouldn't fix the area of concern I wouldn't be dealing with this and they wouldn't have had the opportunity to reel me in. They will call you to say there isn't anything they can to or only handle part of the issue. They will call you, email you, respond to your review with no resolve.I hate to say this but they are scammers! To the people that have great experiences I honestly happy for you and I wish that was the case for me. Don't let the smiles and the zoom consultation (which I should have walked away then because how can you fully tell me what I need from a phone call that used with my phone) pull you into something you'll never be able to get out of. I'm stressed out and frustrated with this company and I will never have anything to do with them. Don't sign a release agreement unless it's in full because they will use it against you regardless if they pressed you to do while they talk to you with frustration and pressure.

During my consultation I agreed to pay a $1,041.50 deposit. I agreed to use their financing service and WAS NOT TOLD THAT ALL OF THIS WOULD BE CHARGED IN FULL. They took another $4,500.00 from the lending company after telling me I was just making a deposit. I had HALF of the treatments and it HURT SO BAD! Do not let them lie to you, it HURTS for at least 1 1/2 weeks. It ripped up my skin giving me a bleeding rash and was traumatic enough to trigger 3 days of migraines. THEY REFUSE TO TERMINATE MY CONTRACT and refund the money for the services that HAVE NOT BEEN RENDERED YET! They are liars and swindlers. They will not care about you at all as a person, they just want your money even if they didn't earn it.

HelloGuest has signed our refund agreement We have expedited a request to refund her to our accounting departmentAnna

Complaint: [redacted] I am rejecting this response because: I did not report 95% hair lose thats what the nurses put after the shaved my arms when I came in for my appointments I will be re calling corp offices to speak with somone who cares that I still have hair since its a hair removal company I even sent pictures and all I get is what the nurses reportedThis is a horrible company of liers why would I ever go backImnot requesting ful refund just something because I now have to find other alternatives for hair removal since yhe products didnt workAlso I plan to contact my local news station Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Ideal Image has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Customer service is our number one priorityAs many factors affect our response, please contact our corporate office Customer Service Department at ###-###-#### prompt

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The complaint was not resolved because I spoke to the company many times via emailAfter they said they would "work with me" and get me a refund, they stopped responding to my emailsI told them I do not have a working phone and my only way to contact them is via emailThey have not responded to multiple emails since where they asked me to call the officeI've told them multiple times that I do not have access to a working phone (my ear piece is broken)This is a sensitive subject and I am not willing to use my work phone (and risk being fired) when emails should sufficeThey have been keeping touch with me via email for years, I am not sure why they refuse to put it in writing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I was mislead into signing for a loan, not allowed to read any terms, told the paper I was signing was just to cover Ideal Image if something went wrong during my procedure, and was told I was getting a PAYMENT plan - not a loan -- next thing I know, I have a 3,000 loan with Ally Bank and a pull on my credit score. This was 5 days ago. I have had NO procedures done.

I contacted my rep to remove two services from my "contract" and she declined. She said because it was already paid for, she could not cancel them, and because I had already "paid", nothing was cancellable. But I have not PAID for anything according to this stupid loan I did NOT know was a loan (SHE SCROLLED ON THE IPAD FOR ME AND JUST TOLD ME TO INITIAL - I ASKED HER TO PRINT IT OUT AND SHE "FORGOT") and am livid. I told her I had not paid for any services so her point was moot and she went on to say that she could cancel but I would still owe the lender she scammed me into signign a contract with over $3,000. THIS NEEDS TO BE RESOLVED ASAP.

We are sorry we did not meet [redacted] expectations Customer satisfaction is extremely important to us and we would like to find a solution We need [redacted] to call the center to discuss her treatment options We are absolutely willing to work with [redacted] and hope to resolve her concern in a timely manner

I really dont know where to start on how disappointing and frustrating my experience at Ideal Image has been, if I could give negative stars I most def would....A nightmare reallyyears ago I can into Ideal Image for a consultation on laser hair removal of the bikini areaI explained that Id like to pay as I made my appointmentsThe receptionist said that would be no problemShe also stated that I could gave a treatment done while I was there to see if Id be interested in moreI took the opportunity, had the treatment with no problems, went to leave and pay for the treatment and was told that it would be billed to my credit cardUh.....I didn't give you a credit cardI was told that when I signed for the treatment it also states that a line of credit would be given to pay for the servicesNo one ever told me that, nor did I see it in the documentation, that I signed I has more than angry, explained that I told the receptionist that I wanted to pay as I went Well, apparently they took that to mean Id make a payment on the 2500ish credit that they had already billed to my now Ideal Image Credit CardWHAT!?!? so then I asked to please cancel the card and credit the accountI was shocked at the response"Im sorry but the account will remain with the full balance and you are liable to pay the balance whether or not you have another treatment" No words to describe my anger and feeling of being completely taken advantage of I called everyone in the company I could think of to call and they all said the same thing, that I was liable to now paySo now Im forced to get treatments done, because I have to pay regardlesstreatment in, the technician burned the inner top left portion of my labiaAt the time I had put topicaine all over the area of treatment, however this are isn't needed, I felt a tinge of pain and thought maybe I had just missed an area with the topicaineLater the are was bruised obviously burnedWhen I called to tell the staff about the incident their only reply was that they would schedule my next one with someone elseNo apologies, no nothingMy 10th and final visit comes, and after the treatment Im told that since I've had treatment Im considered a lifetime member and that I can come in whenever for touch ups if neededbut.....I had to pay the cost of a visit!!!! Im so disgusted with this whole placeThe people the ethics, EVERYTHING Worst place ever

I was not informed of interest charges that would be applied to my account at end of servicethe way they handle their interest and billing does not show that all interest will be charged at end of servicewhich in the end makes it hard to know when payments are made in full

This will be resolved today, please call me at ###-###-#### prompt and ask for Anna if you do not have a call by end of business today

Our regional manager Charles spoke with Ms ***, they talked about other services we now do that we did not provide when she purchased. She is going to think about that and let us know if she wants to transfer to another service

Customer service is our number one priorityAs many factors affect our response, please contact our corporate office Customer Service Department at ###-###-####

First, I would like to deeply apologize for the unsatisfactory experience that *** *** had in our centerProviding excellent Laser Hair Removal services is a goal we constantly
strive toward, and it is feedback like this from *** *** that allows us to both be made aware of an unsatisfactory experience and make steps to resolve itAs a first step, we have contacted the center that initiated *** ***’s treatments and contractMeantime, I will contact *** *** personally to assure her we are aware of her concerns

Greensboro nc: do not step foot into this place of business. They commit fraud on a daily basis by signing you up for a finance plan and charge before you receive the service - - with interest. This is criminal. I never agreed to this. Do not sign anything - - even your initials. If you have an appointment for a consult, cancel it. They use fraudulent, high pressure, bullying tactics. I have been charged $2100 for services that I never received. I never received a single treatment and they are charging me $2100. This business should be shut down. I will report this business to the RevDex.com and the consumer protection division.