Ideal Blinds

Good day! In regards to the said complaint, the customer was explained upon her initial service call the cost would be an $service charge plus the cost of repairsShe has been a customer for over years and during this time our service call policies have not changedRegarding the dispute of $141.75, this charge was told to her prior to doing the serviceThe $was to clean the burners on her gas pack, which were very dirty causing the furnace not to light, upon doing so the technician got the furnace to lightAt that point the technician was able to get the burners to light, however, the flame was unstable and burning insulation which is not safeHe investigated further and found the crack in the heat exchangerThe technician, by law, had to turn off the gas to the unit for the customers safetyHe explained to the customer all the said charges and told her that he would deduct the $off the cost of a new system, also the owner offered a discount on the new system on top of the $for being a loyal customerThe disputed amount of $was for the service performed that was approved by the customer and would have been refunded if she had purchased a new system, as explained to the customerTherefore, the charges stand at $We regret her unhappiness with the situation and wish her nothing but the best in the future.Sincerely,Authorized Heating & Air Conditioning, Inc

Good day! In regards to the said complaint, the customer was explained upon her initial service call the cost would be an $89 service charge plus the cost of repairs. She has been a customer for over 15 years and during this time our service call policies have not changed. Regarding the...

dispute of $141.75, this charge was told to her prior to doing the service. The $141.75 was to clean the burners on her gas pack, which were very dirty causing the furnace not to light, upon doing so the technician got the furnace to light. At that point the technician was able to get the burners to light, however, the flame was unstable and burning insulation which is not safe. He investigated further and found the crack in the heat exchanger. The technician, by law, had to turn off the gas to the unit for the customers safety. He explained to the customer all the said charges and told her that he would deduct the $141.75 off the cost of a new system, also the owner offered a discount on the new system on top of the $141.75 for being a loyal customer. The disputed amount of $141.75 was for the service performed that was approved by the customer and would have been refunded if she had purchased a new system, as explained to the customer. Therefore, the charges stand at $230.75. We regret her unhappiness with the situation and wish her nothing but the best in the future.Sincerely,Authorized Heating & Air Conditioning, Inc