Idaho Falls Pediatrics

To Whom it may concern:
 
We are incredibly disheartened that Ms. [redacted] wasn't pleased with the service she has had from our office. We do our very best to make sure that we serve our patients well and for the most part our patients and their parents are satisfied. However, we do have...

policies and procedures in place for the protection of our patients. Ms. [redacted] was upset from the beginning of the first phone call, when she called for a refill. She didn't want to come in, in the first place. She had for the past two months called for refills and was told she needed to make an appointment before she could get the medication. She made the appointments while on the phone with the nurse so she could pick up the prescription and then cancelled them after she picked it up. She was considerably rude to our nursing and front desk staff on the phone. She waited until she had two days of the prescription left before she called for a refill and said to the nurse, "at what point is it your responsibility that he doesn't get his prescription?" We have to monitor patients on these prescriptions and were accused of just wanting to take her money and "holding the medication hostage". She did put up a scathing review on our Facebook page that said how very unhappy she was. We strive to give the best possible care to our pediatric patients. Their parents play a very important role in their care. She has to assume the responsibility as the parent that the medication needs to be monitored and that it is bad medicine to continue dispensing the medication without seeing the patient. As far as seeing them again, we respect our patients and their parents and expect the same in return. She is clearly unhappy. We did give her the names of another reputable pediatric facility and a reputable family practice facility that are accepting new patients so her child could still get the medical care he needs.
Respectfully,
Jamie W[redacted]