Icon Legacy

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution in progress is satisfactory However the work has not been completed But we are very satisified that Icon is working to resolve all issues to our satisfaction Regards, [redacted]

October 4, 2016Dear *** ***:This Correspondence is in response to a letter that Icon Legacy Custom Modular Homes, LLC ("Icon") has received from the Revdex.com dated Tuesday, September 27, This letter is in reference to Revdex.com Complaint ID; ***.The retail customer
("homeowner") purchased a modular home from a builder, *** ***, not affiliated with lcon; during the delivery, setting and readying of the home for occupancy, the homeowner, asserted various claims of deficiencies with the product receivedIcon's standard policy requires the homeowner to work directly with the builder that they purchased their home fromUpon receipt of the Complaint letter from the Revdex.com, Icon contacted the homeowner to discuss their concerns.During the telephone conversation loon discussed the homeowner's concerns, asked the homeowner to email lists of their concerns to the Customer Service Manager and scheduled a site visit with the homeowner to visually see and discuss their concerns that relates to manufacturing of the product.lcon is working to address the concerns of the homeowner in a timely manner.If you have any questions or concerns, please feel free to contact me at ###-###-####, ext ***Sincerely,Jeremy M Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution in progress is satisfactory.  However the work has not been completed.  But we are very satisified that Icon is working to resolve all issues to our satisfaction.
Regards,
[redacted]

01/06/15Dear [redacted]:I am contacting you in response to complaint number [redacted]).Please understand that Icon Legacy Custom Modular Homes (ILCMH) is a modular manufacturer who sells homes through a network of builders. **. [redacted] contracted with [redacted] of [redacted]...

[redacted] Home & Design, ###-###-####, [redacted], Lake George, NY [redacted], to build his home. [redacted] of [redacted] Home & Design contracted with us (ILCMH) to build **. [redacted] home.Due to our contract being with [redacted] any reimbursements would have been paid to them, therefore any credit paid to **. [redacted] would have to come from his builder, [redacted].Enclosed is a copy of our Terms, Covenant and Conditions with [redacted] Home & Design.RegardsLisa W