I Q Credit Union

Dear [redacted] Please know that IQ Credit Union does take complaints that allege our practices or policies as misleading or deceptive very seriously I have had the opportunity to review your account profile and can understand how due to a migration from one system to another might create confusion Some systems use parenthesis and some use a negative sign According tot he accounting coach [redacted] , parenthesis formatting is an acceptable standard for demonstrating a negative value However, this usage of format was unknown to you at the time of the overdrafts Therefore, I am reversing all overdrafts that occurred on your account during that short period of time Please call me with any questions or concerns Best Regards,