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I Need An Angel Reviews (11)

HERE IS THE RESPONSE: August 10, We are non-medical and contacting emergency medical staff is always our first response Attention: Revdex.com & Treva L [redacted] & Helen Kay W***Reference: Response to Consumer Concerns Regarding I Need An AngelFirst, we know how difficult things can be with the struggles of being a Caregiver, caring for friends and loved ones while experiencing our own health challengesIt is always our goal to try to reduce anxiety and promote health and well being, for you the client We worked amazingly hard to do everything you requested It is not possible to predetermine every possible scenario when we are advised everything is good and when we talk to you often It is surprising to later receive complaints referring to a previous day or prior weeks and not have been given an opportunity to be involved, right then, to correct a situation.We have been in business for years and we are here to support and help people Working with people is not always a seamless journey but we put in every effort when we have all of the information we need to do our job wellSome of these statements you make are not true If you viewed your invoices/billing for those weeks it is clear that you were not billed or charged according to some claims you list here The fact is your account remains severely delinquent with a balance of $and our attempts to collect this debt have been ignored Our letter dated July 18, 2016, responding to your June letter, has never been responded to Responses to your reference points listed:1) A new Caregiver was required for the schedule on March 1, when Treva was in the hospital due to medical emergency The man you refer to is educated and trained as a CNA- “Certified Nursing Assistant” for more than years He is knowledgeable, reliable, soft-spoken and kind In fact a recent Client wanted him, and only him, to stay with her and her husband, at the end of his life We get requests for him to work with clients all the timeAnother member of our staff and one of your favorite employees was present the entire time we were training him with Kay No complaint of the Caregiver yelling was presented at the time of service or after Our staff member present stated Kay required him to speak louder because she could not hear him which might be where this claim is coming from The man you refer to was only present for an hour and never alone Our staff member, there the entire time, also doesn’t understand what you could be referring to as there was no opportunity for him to be demanding Kay to do things The only complaint that the Client Kay had at the time was that she did not feel comfortable with a stranger in her home while Treva was away, which is completely understandable since everyone was also under stress for Treva’s emergency and being transferred to the hospital This was something that could not have been avoided, due to the circumstances, and was certainly no fault of the CaregiverAs you are aware, we document our conversations On March 1st at 5:50pm when Rebecca call Treva at the hospital and shared the issue with the new Caregiver Treva said “it was a disaster because she was not there” Treva also stated her “nerves were raw”, she “appreciated us” and “best to introduce a new person next week with everything going on”Please refer to Invoice #***, Service dates 02/-3/06/you will clearly see that in fact on March 1, I Need An Angel did not bill or charge for this Caregiver or the other staff that was there training, on that morning However, INAA did pay both of them for their time but that service was discounted as a courtesy credit immediately and was never a billing discussion.2) You were not billed for time a Caregiver was not there Please refer to Invoice #***, Service dates 03/-3/27/on March 23, the Caregiver, (you mention Lexie) did not come at all on this day This is correct and you were not billed for any time for her on that day Our schedule with you was 9am until 5pm not 9am-9pm, as stated Alexis was scheduled but by 9:30am she had not arrived Unfortunately, Alexis was a no call/no show for her schedule with you that day (Very rare this ever happens with our staff) (Later she makes a statement, although we don’t condone it, that she was not there because of the environment) It is incorrect that Maria your “Angel” came on duty at 2pm that day Our replacement caregiver arrived at 11:30am and was trained by Maria, which we did not charge you for hours is regrettably not our best response time, but we were considering your high level of need Treva you have also called us short notice to cover a shift because you experienced a situation when your other private Caregivers call off work without noticeLater that day, Alexis informed us that on shift with you the night before she claimed that she was being yelled at, she stated she experienced consistent aggression while working with you and Kay, she felt she was consistently pulled between both of you having difficulty with the balance of duties, as well as she stated she felt she had to walk on eggshells all of the timeAlexis did not follow proper procedure causing everyone to be inconvenienced and concerned which is not acceptable to continue on INAA staff She was relieved from her duties with I Need An Angel as we cannot work with Caregivers who would consider intentionally not showing up for their schedule shift Whatever the circumstances, we need to be informed first She said she just couldn’t take the circumstances any longer Treva you stated you were only upset she was not properly helping you find the keys and didn’t tell us there was any other problem that previous day, when we asked Again, we do not agree with what this Caregiver did however we want to be forthright with the information that was shared in reference to the date you mention 3) On April 11th your regular Caregiver called off work with her own dying mother’s medical emergency You were sent a replacement caregiver, who arrived on time Later and after the fact you stated that this Caregiver slept for a full hours of her shift Our office is a mile from your home and we have arrived there when you needed caregivers to help you transfer Kay in less than minutes yet we were not given the opportunity to investigate this claim In addition, the timeline that you claim this occurred was partially while Maria was there training and present and also when you acknowledged the caregiver was out walking the dog, which also conflict with the conversation you yourself had with our office on April Treva spoke with Amanda at 3:50pm concerned Ann had “gotten lost with the dog” as they “had been out for minutes” I Need An Angel staff immediately responded and arrived at your home to help but Ann had already returned to the home safely with the dog Ann stated they went on a nice stroll, she didn’t realize minutes was too long of a walk for the dog and it was her first day and the first time she had ever walked the dog All the houses look the same and so that made the walk a few minutes longer too Ann shared she tried to apologize for this but it was not accepted, by you and the rest of day was very uncomfortable and she asked not to return, as well 4) I Need An Angel was contacted on April 18th at 10:47am, hours after the incident with the overnight Caregiver, when Treva called our staff irate and yelling at the office staff (which is what we had started to hear from the Caregivers and noticing this behavior pattern) Treva was verbally hostile to our office staff about the situation that had occurred, hours earlier, which we were just becoming aware of Treva is aware our staff is available 24/in case of an emergency or a situation like this Treva is informed she did not need to wait for our office to open as she would often call at night and on the weekend for even billing questionsWe want to help reduce stress We never want our Clients to deal with any issue alone It is our job We are trained to respond to emergencies and a rare medical emergency for a caregiver is no exception You stated paramedic’s assured you this was not drug related and appeared as she was falling into a deep sleep We would have replaced this Caregiver even if she was tired The Caregiver stated she often sat on the floor in the hall outside of the rooms during her night shift because she wanted to be able to hear either Treva or Kay over the very loud air conditioner If I Need An Angel was aware we would have moved to immediately replace the Caregiver with another Caregiver to finish her shift, any time of day or night We would question why this Caregiver had after weeks of being consistent and dependable was suddenly being unresponsive and we would expect medical clearance before she continued to work We would not have allowed you to be in a vulnerable situation Respectfully, some situations could have been avoided because unfortunately Treva often did not give us the opportunity to do our job Good communication with our agency is so important for a successful relationship It is very difficult, as an agency, to step in and correct any issue if we are not informed at all or hours after the fact, like in this situation It is completely and absolutely untrue and unacceptable for you to make a statement that I Need An Angel, at any time, asked this or any family not to call 911, in an emergency When you finally called you spoke to Rebecca and she said, “Yeah for sure absolutely good to be cautious because no-one knows at that time what is the medical issue.” We always are on the side of caution to call for help! We are non-medical and contacting emergency medical staff is always our first response She also said she wished you would have called us tooI Need An Angel does the right thing and we go way above and beyond and have often jumped through hoops for this family and for many of our clients and our caregivers so that we can provide the best service We would absolutely respond quickly.5) On May 9th, at 3:14pm our records show Treva placed a call to I Need An Angel stating that Vanessa her regular Caregiver for over weeks suddenly walked out two hours before the end of her shift At the same time Vanessa called the office crying from your driveway and said Kay was “on her all day”She said she tried very hard to please both Treva and Kay and nothing the Caregivers did was ever enough Vanessa stated the home was an “aggressive and verbally abusive situation and she was in a pressure cooker and could just not take it another moment and had to leave.” She was overwhelmed and crying, which was completely out of character for her Good Caregivers (requested by other Clients) were suddenly not being able to handle the pressures of working for you even after the support we offered themThis is a serious concern for I Need An Angel These challenges contributed to changes and requiring new Caregivers to be introduced which affected the consistency of the continuity of care Please refer to Invoice #13375, Service dates 05/-5/15/you will clearly see that on May 9th, I Need An Angel again did not bill or charge for time when Vanessa left at 3:00pm However, we immediately and quickly offered you a replacement Caregiver that you knew and liked and who could have been there in minutes, but you declined the replacement6) The $fee you refer to is non refundable and you received the services provided to you with this fee in December Your account is over days past due We cannot give you credits for charges never billed to you Unfortunately, this Revdex.com complaint is attempting to permanently damaging us, our character, and the beautiful staff we work with Untrue Revdex.com complaints and claims about being incorrectly chargedcan be very damaging to a good company It would be important for you to review the above invoices mentioned for your reference to clarify I Need An Angel has not billed or charged you for any time the Caregiver was not present in your home and have already provided credits to you, as a courtesy, and as detailed in the handwritten note, from Rebecca, on July 18, Treva we know you are juggling your health and Kay’s needs and we never want to be a source of anxiety- EVER We know, from personal experience that anything can be the straw that breaks the camels back when you have so much going on We hope to settle the balance due on this account within days We hope this ends hereA balance remains on the account for $ We have already offered you discounts and considerations in our notes to you July 18th, as well as not charging the late fees for not paying anything on your invoices since June The balance on the account must be settled by August 31, or will begin to incur late fees which we have not yet charged, as another courtesy Our office staff and Caregivers collectively are here to support our families in often very difficult and thankless situations We rarely share all that we do for Clients, behind the scenes, in an effort to avoid additional stress to the Client and their families We like to just take care of it for you If a Caregiver calls in sick, we just jump in and take care of itStill after many Caregivers were not able to handle the extenuating stresses and pressure in this home, we never gave up on you or Kay We tried to keep in contact and follwith you on how each staff was performing We have documented conversations in the weeks prior when we would hear everything was fineWe never ignored your needs, your feelings or your schedule, we never said sorry no one is coming today but we filled your last minute schedules when your own private Caregivers told you thisWe have paid the caregivers you were more than pleased with long ago Please accept our previous discount considerations and pay your balance in fullWe will also work hard to protect our reputation from any defamatory or damaging statements I hope that you will find it in your heart that complaining about our company, to others, is not fair to usWe have tried to respond to your letter as thoroughly as we can to touch on every point so you can see that we take your concerns seriously I Need An Angel makes every attempt to respond to our clients needs to the best of our ability and we always appreciate any feedback We hope you have some clarity and your concerns have been addressed (Unfortunately, the complaint you filled will remain on our record for three years) and so we will include this response, as well We are appreciative of all we've learned with working with you We wish the best in the future for everyone involved.We are sorry you have had to experience anything you felt was less than wonderful care! Sincerely, Amanda B***Director

We had a feeling that the billing was being falsified and we were being taken advantage of, but realized it was true when we began monitoring their activities in the home Just like the other complaint on Revdex.com, they would charge us for hours of care but the caregiver would go into the other room and go to bed! The last straw was when they billed me a $minimum hour fee for using them only hours, when I know that my mother gave them HER card number to stay for the 4th hour! They didn't know my mother told me, and assumed I would be none the wiser This is fraudulent billing, and I refuse to continue paying when I know this couldn't have been the first time After this, I tried to give them a day notice as a courtesy that we would not be using their services anymore, but they said they can't change schedules quickly and require at least weeks and possibly days notice I have requested the signed paperwork that states this, but have yet to receive it They are ver

I want to let others know what a great choice I Need An Angel is when you need home care They explain everything about their procedures when it comes to scheduling and payments ...and the caregivers are the best! They have always gone the extra mile to accommodate us if we have something come up out of the ordinary, and honestly could have charged us way more in some instances, but did not
I have such peace of mind knowing they are on my "care team" and I can't stress enough the extras they supply their clients from education to explanations you won't find with other agencies My heartfelt thanks to everyone that is a part of this wonderful company!

I would like to give praise to 'I Need An Angel' for being there for my Mom & Step-Dad before & after he diedThe Staff has always been caring, compassionate & encouragingI highly recommend this company to others because they are organized, have good advice & are creative in their ideas They come from a place of being an extension of our family, not having a personal agendaI Thank Them So Much!

We had a feeling that the billing was being falsified and we were being taken advantage of, but realized it was true when we began monitoring their activities in the home Just like the other complaint on Revdex.com, they would charge us for hours of care but the caregiver would go into the other room and go to bed! The last straw was when they billed me a $minimum hour fee for using them only hours, when I know that my mother gave them HER card number to stay for the 4th hour! They didn't know my mother told me, and assumed I would be none the wiser This is fraudulent billing, and I refuse to continue paying when I know this couldn't have been the first time After this, I tried to give them a day notice as a courtesy that we would not be using their services anymore, but they said they can't change schedules quickly and require at least weeks and possibly days notice I have requested the signed paperwork that states this, but have yet to receive it
They are ver

June 21, 2016Revdex.comPhoenix, Arizona: JUN 2016 Report regarding I Need An Angel Scottsdale, ArizonaComplaint regarding above agency made by clients Treva L*** and Helen Kay W***I have spoken to Rebecca of I Need An Angel on more than one occasion about the number of times we were charged and money collected for services which were not delivered because either the caregiver did not show up at all or the caregiver was sleeping through the hours when supposed to be on dutyRebecca of I Need An Angel assured me each time she would bring it to the attention of billing and those in chargeAs of this date nothing has been done.The ethical thing for I Need An Angel to do is to reimburse me for the following hours:1)   Man, with foreign accent, 3/did not work out at all; yelling at patientDemanding patient do thingsTreva asked a caregiver from another agency to stay over and c

HERE IS THE RESPONSE:  August 10, 2016 We are non-medical and contacting emergency medical staff is always our first response.  Attention:        Revdex.com &                     ...

       Treva L[redacted] & Helen Kay W[redacted]Reference:       Response to Consumer Concerns Regarding I Need An AngelFirst, we know how difficult things can be with the struggles of being a Caregiver, caring for friends and loved ones while experiencing our own health challenges. It is always our goal to try to reduce anxiety and promote health and well being, for you the client.  We worked amazingly hard to do everything you requested.  It is not possible to predetermine every possible scenario when we are advised everything is good and when we talk to you often.  It is surprising to later receive complaints referring to a previous day or prior weeks and not have been given an opportunity to be involved, right then, to correct a situation.We have been in business for 12 years and we are here to support and help people.  Working with people is not always a seamless journey but we put in every effort when we have all of the information we need to do our job well. Some of these statements you make are not true.  If you viewed your invoices/billing for those weeks it is clear that you were not billed or charged according to some claims you list here.  The fact is your account remains severely delinquent with a balance of $2357.22 and our attempts to collect this debt have been ignored.  Our letter dated July 18, 2016, responding to your June letter, has never been responded to.  Responses to your reference points listed:1)    A new Caregiver was required for the schedule on March 1, 2016 when Treva was in the hospital due to medical emergency.  The man you refer to is educated and trained as a CNA- “Certified Nursing Assistant” for more than 20 years.  He is knowledgeable, reliable, soft-spoken and kind.  In fact a recent Client wanted him, and only him, to stay with her and her husband, at the end of his life.  We get requests for him to work with clients all the time. Another member of our staff and one of your favorite employees was present the entire time we were training him with Kay.  No complaint of the Caregiver yelling was presented at the time of service or after.  Our staff member present stated Kay required him to speak louder because she could not hear him which might be where this claim is coming from.  The man you refer to was only present for an hour and never alone.  Our staff member, there the entire time, also doesn’t understand what you could be referring to as there was no opportunity for him to be demanding Kay to do things.  The only complaint that the Client Kay had at the time was that she did not feel comfortable with a stranger in her home while Treva was away, which is completely understandable since everyone was also under stress for Treva’s emergency and being transferred to the hospital.  This was something that could not have been avoided, due to the circumstances, and was certainly no fault of the Caregiver. As you are aware, we document our conversations.  On March 1st at 5:50pm when Rebecca call Treva at the hospital and shared the issue with the new Caregiver Treva said “it was a disaster because she was not there”.  Treva also stated her “nerves were raw”, she “appreciated us” and “best to introduce a new person next week with everything going on”. Please refer to Invoice #[redacted], Service dates 02/29 -3/06/16 you will clearly see that in fact on March 1, 2016 I Need An Angel did not bill or charge for this Caregiver or the other staff that was there training, on that morning.  However, INAA did pay both of them for their time but that service was discounted as a courtesy credit immediately and was never a billing discussion.2)    You were not billed for time a Caregiver was not there.  Please refer to Invoice #[redacted], Service dates 03/21 -3/27/16 on March 23, 2016 the Caregiver, (you mention Lexie) did not come at all on this day.  This is correct and you were not billed for any time for her on that day.  Our schedule with you was 9am until 5pm not 9am-9pm, as stated.  Alexis was scheduled but by 9:30am she had not arrived.  Unfortunately, Alexis was a no call/no show for her schedule with you that day.  (Very rare this ever happens with our staff)  (Later she makes a statement, although we don’t condone it, that she was not there because of the environment)  It is incorrect that Maria your “Angel” came on duty at 2pm that day.  Our replacement caregiver arrived at 11:30am and was trained by Maria, which we did not charge you for.   2 hours is regrettably not our best response time, but we were considering your high level of need.  Treva you have also called us short notice to cover a shift because you experienced a situation when your other private Caregivers call off work without notice. Later that day, Alexis informed us that on shift with you the night before she claimed that she was being yelled at, she stated she experienced consistent aggression while working with you and Kay, she felt she was consistently pulled between both of you having difficulty with the balance of duties, as well as she stated she felt she had to walk on eggshells all of the time. Alexis did not follow proper procedure causing everyone to be inconvenienced and concerned which is not acceptable to continue on INAA staff.  She was relieved from her duties with I Need An Angel as we cannot work with Caregivers who would consider intentionally not showing up for their schedule shift.  Whatever the circumstances, we need to be informed first.  She said she just couldn’t take the circumstances any longer.  Treva you stated you were only upset she was not properly helping you find the keys and didn’t tell us there was any other problem that previous day, when we asked.  Again, we do not agree with what this Caregiver did however we want to be forthright with the information that was shared in reference to the date you mention.     3)    On April 11th your regular Caregiver called off work with her own dying mother’s medical emergency.  You were sent a replacement caregiver, who arrived on time.  Later and after the fact you stated that this Caregiver slept for a full 4 hours of her shift.  Our office is a mile from your home and we have arrived there when you needed 2 caregivers to help you transfer Kay in less than 5 minutes yet we were not given the opportunity to investigate this claim.  In addition, the timeline that you claim this occurred was partially while Maria was there training and present and also when you acknowledged the caregiver was out walking the dog, which also conflict with the conversation you yourself had with our office on April 11. Treva spoke with Amanda at 3:50pm concerned Ann had “gotten lost with the dog” as they “had been out for 15 minutes”.  I Need An Angel staff immediately responded and arrived at your home to help but Ann had already returned to the home safely with the dog.  Ann stated they went on a nice stroll, she didn’t realize 20 minutes was too long of a walk for the dog and it was her first day and the first time she had ever walked the dog.  All the houses look the same and so that made the walk a few minutes longer too.  Ann shared she tried to apologize for this but it was not accepted, by you and the rest of day was very uncomfortable and she asked not to return, as well.   4)    I Need An Angel was contacted on April 18th 2016 at 10:47am, 9 hours after the incident with the overnight Caregiver, when Treva called our staff irate and yelling at the office staff (which is what we had started to hear from the Caregivers and noticing this behavior pattern) Treva was verbally hostile to our office staff about the situation that had occurred, 9 hours earlier, which we were just becoming aware of.  Treva is aware our staff is available 24/7 in case of an emergency or a situation like this.  Treva is informed she did not need to wait for our office to open as she would often call at night and on the weekend for even billing questions. We want to help reduce stress.  We never want our Clients to deal with any issue alone.  It is our job.  We are trained to respond to emergencies and a rare medical emergency for a caregiver is no exception.  You stated paramedic’s assured you this was not drug related and appeared as she was falling into a deep sleep.  We would have replaced this Caregiver even if she was tired.  The Caregiver stated she often sat on the floor in the hall outside of the rooms during her night shift because she wanted to be able to hear either Treva or Kay over the very loud air conditioner.  If I Need An Angel was aware we would have moved to immediately replace the Caregiver with another Caregiver to finish her shift, any time of day or night.  We would question why this Caregiver had after 13 weeks of being consistent and dependable was suddenly being unresponsive and we would expect medical clearance before she continued to work.  We would not have allowed you to be in a vulnerable situation.    Respectfully, some situations could have been avoided because unfortunately Treva often did not give us the opportunity to do our job.  Good communication with our agency is so important for a successful relationship.  It is very difficult, as an agency,  to step in and correct any issue if we are not informed at all or 9 hours after the fact, like in this situation.  It is completely and absolutely untrue and unacceptable for you to make a statement that I Need An Angel, at any time, asked this or any family not to call 911, in an emergency.  When you finally called you spoke to Rebecca and she said, “Yeah for sure absolutely good to be cautious because no-one knows at that time what is the medical issue.”  We always are on the side of caution to call for help!  We are non-medical and contacting emergency medical staff is always our first response.  She also said she wished you would have called us too. I Need An Angel does the right thing and we go way above and beyond and have often jumped through hoops for this family and for many of our clients and our caregivers so that we can provide the best service.   We would absolutely respond quickly.5)    On May 9th, 2016 at 3:14pm our records show Treva placed a call to I Need An Angel stating that Vanessa her regular Caregiver for over 14 weeks suddenly walked out two hours before the end of her shift.  At the same time Vanessa called the office crying from your driveway and said Kay was “on her all day”. She said she tried very hard to please both Treva and Kay and nothing the Caregivers did was ever enough.  Vanessa stated the home was an “aggressive and verbally abusive situation and she was in a pressure cooker and could just not take it another moment and had to leave.”  She was overwhelmed and crying, which was completely out of character for her.  Good Caregivers (requested by other Clients) were suddenly not being able to handle the pressures of working for you even after the support we offered them. This is a serious concern for I Need An Angel.  These challenges contributed to changes and requiring new Caregivers to be introduced which affected the consistency of the continuity of care.  Please refer to Invoice #13375, Service dates 05/09 -5/15/16 you will clearly see that on May 9th, 2016 I Need An Angel again did not bill or charge for time when Vanessa left at 3:00pm.  However, we immediately and quickly offered you a replacement Caregiver that you knew and liked and who could have been there in 15 minutes, but you declined the replacement. 6)    The $99 fee you refer to is non refundable and you received the services provided to you with this fee in December 2015. Your account is over 90 days past due.  We cannot give you credits for charges never billed to you.  Unfortunately, this Revdex.com complaint is attempting to permanently damaging us, our character, and the beautiful staff we work with.  Untrue Revdex.com complaints and claims about being incorrectly chargedcan be very damaging to a good company.   It would be important for you to review the above invoices mentioned for your reference to clarify I Need An Angel has not billed or charged you for any time the Caregiver was not present in your home and have already provided credits to you, as a courtesy, and as detailed in the handwritten note, from Rebecca, on July 18, 2016.     Treva we know you are juggling your health and Kay’s needs and we never want to be a source of anxiety- EVER.  We know, from personal experience that anything can be the straw that breaks the camels back when you have so much going on.  We hope to settle the balance due on this account within 15 days.  We hope this ends here. A balance remains on the account for $2357.22.  We have already offered you discounts and considerations in our notes to you July 18th, as well as not charging the late fees for not paying anything on your invoices since June.  The balance on the account must be settled by August 31, 2016 or will begin to incur late fees which we have not yet charged, as another courtesy.   Our office staff and Caregivers collectively are here to support our families in often very difficult and thankless situations.  We rarely share all that we do for Clients, behind the scenes, in an effort to avoid additional stress to the Client and their families.  We like to just take care of it for you.  If a Caregiver calls in sick, we just jump in and take care of it. Still after many Caregivers were not able to handle the extenuating stresses and pressure in this home, we never gave up on you or Kay.  We tried to keep in contact and follow-up with you on how each staff was performing.  We have documented conversations in the weeks prior when we would hear everything was fine. We never ignored your needs, your feelings or your schedule, we never said sorry no one is coming today but we filled your last minute schedules when your own private Caregivers told you this. We have paid the caregivers you were more than pleased with long ago.  Please accept our previous discount considerations and pay your balance in full. We will also work hard to protect our reputation from any defamatory or damaging statements.  I hope that you will find it in your heart that complaining about our company, to others, is not fair to us. We have tried to respond to your letter as thoroughly as we can to touch on every point so you can see that we take your concerns seriously.  I Need An Angel makes every attempt to respond to our clients needs to the best of our ability and we always appreciate any feedback.  We hope you have some clarity and your concerns have been addressed.  (Unfortunately, the complaint you filled will remain on our record for three 3 years) and so we will include this response, as well.  We are appreciative of all we've learned with working with you.  We wish the best in the future for everyone involved.We are sorry you have had to experience anything you felt was less than wonderful care! Sincerely, Amanda B[redacted]Director

I want to let others know what a great choice I Need An Angel is when you need home care. They explain everything about their procedures when it comes to scheduling and payments ...and the caregivers are the best! They have always gone the extra mile to accommodate us if we have something come up out of the ordinary, and honestly could have charged us way more in some instances, but did not.

I have such peace of mind knowing they are on my "care team" and I can't stress enough the extras they supply their clients from education to explanations you won't find with other agencies. My heartfelt thanks to everyone that is a part of this wonderful company!

I would like to give praise to 'I Need An Angel' for being there for my Mom & Step-Dad before & after he died. The Staff has always been caring, compassionate & encouraging. I highly recommend this company to others because they are organized, have good advice & are creative in their ideas. They come from a place of being an extension of our family, not having a personal agenda. I Thank Them So Much!

Rebecca B[redacted] and her staff are truly angels. When it comes to being caring, compassionate and knowledgeable about providing care and support to the elderly or others in need of assistance, they are the best. They offer top notch care at a reasonable price. They are professional and dependable. They really live up to their tag line of "Care givers to depend on".
Thanks Rebecca!

Review: THEY WERE HIRED TO CARE FOR MY DYING FATHER. AIDES WERE INCOMPETENT,THEY WERE NOT EXPERIENCED AS PROMISED, THEY SLEPT AND SNORED AND DID NOT CHANGE MY FATHER OR TURN HIM! WE HAD CAMERAS AND SAW EVERYTHING! INVOICES WERE NEVER RECEIVED EVEN AFTER NUMEROUS REQUESTS, WHEN WE FINALLY GOT THEM WE SAW WE WERE OVER CHARGED, I HAVE LEFT MESSAGES ADDRESSING THIS AND NO REPLY. THEY OWE US OUR DEPOSIT OF $475 WHICH WAS TO TAKE TWO WEEKS AND IT HAS BEEN ALMOST 2 MONTHS. THEY STOPPED TAKING MY CALLS, WILL NOT RETURN CALLS BECAUSE I GAVE THEM BAD REVIEWS AFTER I GOT NO RESPONSE FROM THEM. THEY MADE UP ALL KINDS OF EXCUSES WHY THEY DID NOT CALL BACK, THEY WERE SICK, EVERYONE IN THE OFFICE WAS SICK, THEY NEEDED TIME TO REVIEW MY COMPLAINTS WHICH THEY RECEIVED AS THESE ISSUES OF LACK OF CARE WERE RECEIVED. THEY ARE CROOKS! THEY ARE LIARS AND THEY TAKE ADVANTAGE OF PEOPLE WHO ARE VULNERABLE. THEY SAID THEY TRIED TO CALL ME BUT I WAS MY DESK AND I HAVE CALLER ID ON MY OFFICE AND CELL PHONE THEY NEVER CALLED!Desired Settlement: I WANT TO GET MY DEPOSIT OF $475 BACK WHICH I HAVE A RECEIPT FOR AND I WANT TO BE REIMBURSED FOR THE AIDE WHO SLEPT ALL NIGHT LONG AND DID NOT CHANGE OR TURN MY FATHER, SHE GAVE HIM MORPHINE AND WAS TOLD TO MONITOR HIS BREATHING AND WENT IMMEDIATELY BACK TO SLEEP! IN THE MORNING HE WAS SOAKED WITH URINE! I WANT TO BE REIMBURSED FOR ADMINISTRATIVE FEES ON MY BILLS I WAS NEVER TOLD ABOUT! AND I WAS OVER CHARGED $75 ON ONE THE OF THE BILLS.

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Description: Senior Care Information and Resources, Senior Citizens Service Organization

Address: 8180 N Hayden Rd Ste D100, Scottsdale, Arizona, United States, 85258-2464

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