I Mobile NY

Hi [redacted] , This is Sid, manager at I Mobile, and apologize for the inconvenience that caused youI have tried calling at the number specified but couldn't get through itPlease stop by our store and we will solve your problem

We would like to apologize to [redacted] in regards to customer service she receivedWe have been giving our customer's the best customer service we canWe have fixed many screens and it is very rare that we encounter any issues with our partsWhen this customer's phone was repaired, the customer had it inspected of the service that has been done before leaving the storeFor all the repairs, the parts are covered under warranty as long as they are not physically damaged or liquid damageThere is absolutely under no circumstances that not US but any dealer will provide warranty if it is physical or liquid damageIf the screen was popping out, the customer should have bring the phone back to the store to get appropriate attention rather than pushing the screen which resulted in breaking the screenWe have even offered her a discounted rate to resolve this issue but couldn't get to an agreementWe still want to help her by offering a one time replacement for 50% discount of the price she originally paid and free tempered glassPlease ask for Sid

The store policy clearly states that 1) Absolutely no refunds 2) All sales are final on accessoriesMoreover, we have ear buds from manufacturersYou might be mistaken that you were sold "Fake" earbudsTo check the authenticity, please visit [redacted] store to find it that the headphones were sold to you were originalWe always try to help our customers and that's why we have exchanged you with different pairs of headphones

Revdex.com:At this time, I have not been contacted by I Mobile NY regarding complaint ID ***.Sincerely,*** ***

Hi [redacted], This is Sid, manager at I Mobile, and apologize for the inconvenience that caused you. I have tried calling at the number specified but couldn't get through it. Please stop by our store and we will solve your problem.

We would like to apologize to [redacted] in regards to customer service she received. We have been giving our customer's the best customer service we can. We have fixed many screens and...

it is very rare that we encounter any issues with our parts. When this customer's phone was repaired, the customer had it inspected of the service that has been done before leaving the store. For all the repairs, the parts are covered under warranty as long as they are not physically damaged or liquid damage. There is absolutely under no circumstances that not US but any dealer will provide warranty if it is physical or liquid damage. If the screen was popping out, the customer should have bring the phone back to the store to get appropriate attention rather than pushing the screen which resulted in breaking the screen. We have even offered her a discounted rate to resolve this issue but couldn't get to an agreement. We still want to help her by offering a one time replacement for 50% discount of the price she originally paid and free tempered glass. Please ask for Sid

We would like to apologize to [redacted] in regards to customer service she received. We have been giving our customer's the best customer service we can. We have fixed many screens and it is very rare that we encounter any issues with our parts. When this customer's phone was repaired, the...

customer had it inspected of the service that has been done before leaving the store. For all the repairs, the parts are covered under warranty as long as they are not physically damaged or liquid damage. There is absolutely under no circumstances that not US but any dealer will provide warranty if it is physical or liquid damage. If the screen was popping out, the customer should have bring the phone back to the store to get appropriate attention rather than pushing the screen which resulted in breaking the screen. We have even offered her a discounted rate to resolve this issue but couldn't get to an agreement. We still want to help her by offering a one time replacement for 50% discount of the price she originally paid and free tempered glass. Please ask for Sid

The store policy clearly states that 1) Absolutely no refunds 2) All sales are final on accessories. Moreover, we have ear buds from 100 manufacturers. You might be mistaken that you were sold "Fake" earbuds. To check the authenticity, please visit [redacted] store to find it that the headphones were...

sold to you were original. We always try to help our customers and that's why we have exchanged you with different pairs of headphones.

Hi [redacted], This is Sid, manager at I Mobile, and apologize for the inconvenience that caused you. I have tried calling at the number specified but couldn't get through it. Please stop by...

our store and we will solve your problem.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by I Mobile NY regarding complaint ID [redacted].Sincerely,[redacted]