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I DJ Now Reviews (4)

Review: I ordered an [redacted] from I DJ NOW. The first laser I was mailed was broken. I followed the proper procedures for returning the product. I promptly received a shipping label and confirmed that I would receive store credit for this purchase. Around 2 weeks later I signed into my account and noticed that I had not received store credit for the returned laser. I contacted the customer service representative I had been working with to find out that they had resent the laser (sitting in mailbox) instead of giving me store credit. When I was able to once again take time out of my busy schedule to fix this problem I was told that it was past their 30 day return policy and could no longer receive what I had originally requested.Desired Settlement: All I want is to return this item like originally agreed by their customer service. I have not even taken the last laser they sent me out of the box. Every mistake that was made was on the part of I DJ NOW and I am tired of having to go to [redacted] every time they mess up and of course now they claim they can't help because their computer program won't let them. If I can get help straightening this out it would be much appreciated and I will be sure to use another company in the future to avoid any further problems and disagreements with their customer service representatives.

Business

Response:

Hi,We apologize for any delayed response as it looks like we had an email issue in receiving it. We take all manners seriously and we are pro active with any issues that may arise. I am issuing the customer a full refund and she can keep the item as a gift. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would also like to thank [redacted] at I DJ NOW for handling this complaint professionally.

Sincerely,

"Very Bad Customer Service" My item was damaged on arrival and the Customer service department allowed me to use it for the weekend at least they said that and the Friday before my gig they showed up and picked up the case leaving me stranded and not able to complete my event and costing me more money when I had to rent other equipment to do the event. When I asked customer service about the promise to keep it for the weekend and use it she replayed that my wife should have not let them pick it up. Well my wife new nothing about what was going on and did as the UPS man requested. Customer service has not been helpful at all and not offered any compensation at all to me losing out on event money after there broken promise of using the equipment for the weekend. Sad to say but it seams that I DJ really dose not care about the customer service and that is so very important to me and my company. I will be taking my business else where.

Review: I placed an ebay order from this vendor and one of the products did not arrive. Yes they provided tracking information but FedEx left the packages in the front door ( at least that is what they are saying) but when I got home I only received a partial shipment. I report the issue the same day and they told me that the lights would arrive in a few days but never did. They have bad customer support and kept avoiding me or continue to make excuses.. Them I reported them with PayPal but they are the same way... Did not responded or would ask for information on the phone and say something else on email and this has been a very frustrating process that I have been dealing with since 11-**-12. A FedEx and police report have been filed (per PayPal and idjnow) and my case has not been yet resolve. The transaction or order number is [redacted]. The FedEx # is [redacted] Below is a description of the product not received and the amount I want refunded to me Item Title: American DJ Mega Go Par 64 Battery Wireless Slim LED RGB Profile 4 Pack w ATP-16 Item Number: [redacted] Quantity: 1 Winning Bid: $679.97Desired Settlement: A refund ASAP

Business

Response:

Dear [redacted]:

We have been in contact with our mutual customer to try and rectify his complaint, but our mutual customer has been completely uncooperative. The mutual customer has been irate and unwilling to cooperate with both Pay Pal and Ebay in their investigations as well.

He initially called our customer service department directly, to place the complaint that he had not received the merchandise in question. We immediately opened a claim case with Fed Ex to investigate the shipping error. Fed Ex tried contacting the customer for further information, to confirm the tracking numbers of all packages delivered. He was uncooperative with Fed Ex and did not furnish the information requested nor complied with their investigation procedure. Fed Ex has a sworn affidavit from their delivery driver, that all packages we shipped out, were delivered. We went as far as generating a form, outlining the different packages that were shipped to our mutual customer, with detailed instructions as to where he had to input the tracking numbers and contents of each package into an open line. All of our package dimensions and tracking numbers match those of Federal Express, which have been confirmed as delivered. We tried to help Fed Ex with their investigation to expedite the process and to satisfy the mutual customer's complaint with no avail.

Our mutual customer also disputed the charges through his Pay Pal and Ebay accounts. He left negative feedback on Ebay, which was removed by Ebay because they conducted their own investigation and also came to the conclusion that his claim was unable to be validated, not to mention he was uncooperative. The same happened with Pay Pal, as they too requested information from our mutual customer and he did not respond either.

We cannot simply send out more merchandise based on his claim, especially when FedEx, Pay Pal and Ebay have not been able to validate the claim. Placing a complaint through the Revdex.com is his last recourse, as none of the other claims he has filed have been mediated in his favor. We tried to handle the mutual customer's claim but have been unable to do so as he has not been cooperative.

Thank you for your time. We appreciate your efforts in mediating the mutual customer's complaint. We pride ourselves in offering great customer service and satisfaction. If you can help relay the message, that we simply need his full cooperation with our investigation, in order to solve the issue. If you need further information please do not hesitate to contact me at the number above at extension [redacted].

Sincerely,

Business

Response:

I have refunded your Paypal account in the amount of $679,97. I am sorry that this transaction didn't go smoothly as planned. This is a rare occurrence with our company that something like this happened. I am going to take up the fight with Fedex now that I have your police report. I do not know where the break down was on our communication with you in regards to what Fedex's policy and procedure is through their investigation. I looked through your email thread you had with [redacted] and I see

where frustrations came in from both sides. At the end of the day, we want you to be happy and I know this experience wasn't pleasant one. I hope that you and I can move forward and hopefully you will give me an opportunity to make it up to you. My direct number is below. I will be out of the office next week however, I will be checking my email remotely.

Once again I am sorry,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you very for your help.

Sincerely,

Review: While in Afghanistan I ordered 2 identical items from I DJ Now. SCRIM KING | LIGHTING EFFECTS | SS-SPK03W - $184.80 on my order number [redacted]. When I returned home and I opened the package enclosed was one of the SS-SPK03W and one SS-SPK02W. I called during their listed work hours and left my number as directed on the answering machine. I also filled out two emails to the business through the email provided on my receipt.Desired Settlement: I want my second SS-SPK03W. I don't want or need the SS-SPK02W. pay for the shipping and I will return it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.

Outstanding results to fix the issue from [redacted]

Sincerely,

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Description: THEATRICAL EQUIPMENT & SUPPLIES

Address: 100 Christopher St, Ronkonkoma, New York, United States, 11779

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