I C Movers

Review: Worst customer service I have ever had. The man in charge is [redacted]. Not only did he over-price me on everying, he broke several items of mine during the move and my big screen tv was COVERED in deep scratches on the screen and sides. He continued to make excuses on how he did absolutely none of the damage and how it was there before he touched any of my property and he didnt offer to reimburse me or try and work something out. Not even an apology. All he kept saying was that I agreed that any damage done during the process of the move would be on me and their company wasnt liable for it. Then he threatened multiple times that they would stop the move right in the middle of it all if I did not comply with him and stop talking to them about all the damage done. On top of all of this they left 1 good size hole in the wall at the top of the stairs and 2 HUGE gashes in the master bedroom. Which I am 100% wasn't there before they moved everything into my new home. They also were over 45 Minutes late and still made me pay for that hour because they claim in that time that was when they were getting the truck and equipment ready. The total number of hours for the move was 4 1/2 hours. It could have easily been done and should have been done in 2 1/2 MAX. thats not including the bogus 45 minutes they charged me for them being late. When it came time to the bill it got very interesting. when I originally talked to him he quoted me $75/ hour 2 hour minimum. When it came time to pay he changed it and said that it was always $95/hour 2 hour minimum and that he never quoted me that. The move took about 4 hours and 10 minutes, so I figured they would round it up to 4.5 hours which is reasonable. BUT NO, "Thats not how there policy works." They rounded it up to 5 hours, then added the 45 minutes of them being late, and some random "equipment and truck fee." And to end it all they put a 6% TAX on the total??? Everything about [redacted] and his company IC Movers is very shady and doesn't seem legal/Desired Settlement: I would like the state of Idaho or whoever is in charge of making sure business's run legitimately and follow all laws etc. Do a full investigation on This company. As you can tell what I went through and everything they did was and is NOT acceptable. Everything about the company does not add up and seems like just a couple of people trying to scam people out of money and their belongings and they're getting away with it. I want to make sure what happened to me doesnt happen to anyone else EVER'

Business

Response:

Never got any kind of phone call about any damage. He called to say he wanted the move done in 2.5 hours for a 4 brdrm home w/ a basement....which is impossible, ask any mover. 45 minutes late to the job was on my guys...GPS took them to the wrong address initially...which they apologized for. We charged him $70 hourly I have the invoice for that. We never charged for the late time of 45 minutes. He was not ready to be moved. Open top boxes and and roped laundry totes with no lids. Stereo and tv equipment not boxed and still plugged in.When a mover comes into a move and the customer is gone and not at the location to instruct what goes and doesn't it takes more time. Also a full unpacked garage was to be moved full of rolling shelves with all opened containers and boxes. And to remind anyone this was not a short notice move...scheduled two weeks out. People expect movers to have things done professionally but don't want to pay for the time to do it profesionally. If your not ready it takes more time. Stairs and tight hallways and walking distance is also a factor. Don't want damage it takes time. As ar as damage here....never got any kind of phone call and my guys never stated anything other than he wasn't at the job for more than one hour the whole time.