Hyundai of La Quinta

Initial Business Response /* (1000, 5, 2016/01/18) */
Hyundai of La Quinta disputes customer's assertion that the optional Guaranteed Asset Protection (GAP) was misrepresented at time of purchaseOur salesperson went over the options and customer opted out of purchasing an extended service
contract but elected to purchase GAP insuranceOur Finance Manager also explained these options to customer when explaining what each signature on the documents representedCustomer chose to retail GAP insurance at that time, additionally, customer elected to purchase optional Maintenance Agreement
At time of initial negotiation the option of customer obtaining a co-signer was discussed, however, buyer elected to purchase vehicle individually
The next day, customer wanted to re-negotiate dealExplained to customer that party would not qualify for zero percent rate even with co-signerCustomer then requested that Hyundai of La Quinta cancel GAP insurance and Maintenance AgreementFinance Manaer sent GAP insurance form to customer, but dealer has not received signed document back, as of this date

Initial Business Response /* (1000, 5, 2015/05/11) */
I called the consumer and everything has been resolved. This was not a spot delivery scam. There was information misstated that caused financing issues.