Hyundai of Escondido

My vehicle was towed in , after making an appointment with a representative, after They recurved my vehicle was given a call that they would conduct a diagnostic and give me a call back. In the next few days I heard nothing , so decided to call- I was sent to voicemail. Three weeks later, I’ve showed up only to be treated rudely . And charged for a diagnosis that was done weeks ago.

Frankie Medina and David Hernandez believe it is ok to be dishonest and not take or return phone calls. No one at the dealer knows who the General Manager is when I call and ask to speak with the General Manager. One time the receptionist told me it was Steve but could not give me a last name. Parts department thought it might be David Hernandez one of the two people I have lost trust inn because they were dishonest

I wanted to turn in a leased car before the lease was up. My friend was driving the car. I wanted to help my friend to still have a car, but I wanted out of all liability in case of an accident. I ended up co-signing for a different used car for my friend, with the assurance from all people involved at Hyundai, that I would have no liability in case my friend was in an accident. So I went ahead with the process only to find out later that a co-signer is on the registration and if your name is on the registration then you are liable in case of an accident even if you are not driving the vehicle. I NEVER would have gone through with this purchase/cosigning if I had known that. I must have asked/clarified this with all personnel involved at least 10 dimes during the 4-5 hours we spent there trying to figure out how to accomplish this task.The sole purpose for me was to figure out something to do with the current leased Elantra so that I would not be liable for being sued in case my friend (who would be driving the car) was in an accident. After checking with insurance, the DMV and General Manager, Dave, at Hyundai, the following day, they all told me that if my name is on the registration because I co-signed for the loan, then I am liable. The sales people and the finance person NEVER answered this question truthfully. If they had, I NEVER would have gone through with the purchase. I was lied to and they misrepresented the truth that is California law.

We signed a contract from Hyundai Protection Plan for a 4 year or 60,000 miles prepaid scheduled maintenance on 2016. It’s August 2019, there is 48,000 miles on the car and not even past 4 years. According to Hyundai, they do not honor the contract because when they type up the VIN#, the computer claims that we used up all the required maintenance. I do not understand how Hyundai cannot honor the contract: 48k miles is 12k less than 60k miles and 4 years from 08/2016 is 08/2020, one more year. Paid $870 for this FALSE contract.

They included a coverage plan with out my knowledge of $3000
Already cancel but there is nothing I can do when it comes to my car payment going up $60
Be careful there are no different than the rest of the dealerships

I am writing to complain about the poor customer service, extra charges added to the final sale price, and the anti-theft device that was installed in my certified pre-owned 2015 Sonata Sport at the time of purchase on 12/17/18 at the Hyundai Escondido dealership.

On 12/17/18, a final out-the-door price including all fees and taxes was negotiated for the car and agreed to by the sales manager, Juan Martinez. At that time, I was not informed that an anti-theft device had to be installed. In addition to the charge for the anti-theft device, I was also overcharged $336.00 above the final out-the-door price of the car which was acknowledged by the GSM David Hernandez on 1/30/19 by phone.

The sales manager was rude, deceptive and misrepresented the price of the car by agreeing to an "out the door price" and then tacking on additional fees. According to the dealer, the anti-theft device is mandatory and a tangible part of the car, then this should have been disclosed at the time of the sale and should have been included in the out-the-door price. Out-the-door price means final cost to the customer to take the car out the door!

The dealer will not remove the anti-theft device and/or refund my money. This does not represent good customer service or integrity since the Hyundai Escondido dealership should stand by their word on the agreed-upon out-the-door price of the car including all taxes and fees.

Terrible service. I returned the car I purchased and the finance manager Robert said he will refund my down payment when I signed all the paperwork. Robert said he couldn't give me a receipt for the refund until the next morning. I called two days later for the receipt and now I need to sign more paperwork to get the refund done.

I spoke to a sales representative, by the name of ***, at this dealership. I asked him, based on my credit score and a $2k down payment, what the monthly payment on a lease for a specific vehicle would be. He told me it would be around $166/month. This seemed like a great price, so, just to be sure, I confirmed with *** on 5 separate occasions that this was indeed the deal. *** guaranteed me that this would be the exact deal. I went to the dealership and prior to him pulling my credit, I stated for confirmation "Based on a 7XX credit score and $2k down, the monthly payment would be around $166/month, is this correct? I would like to know if this deal stands prior to you pulling my credit" again, *** confirmed this was, indeed, the deal. After my credit was pulled, I no longer saw *** again. The finance manager came out and stated that for a PURCHASE I was looking at $2500 down and $529/month. I had stated from the beginning that I'd wanted a lease at the deal that was guaranteed and agreed upon. The finance manager told me he wasn't sure why *** had guaranteed me that deal and that it was impossible to reach this monthly payment unless I'd put $5k down. My credit score was pulled under false pretenses and fraudulent business practices, which has now resulted in a decrease in my credit score due to the inquiry.