Hyperbuilt

One morning when I went downstairs to find our Laundry Room with water all over the floor. I could hear the water running and quickly shut the water down. Once the plumber discovered where the leak was, he had to cut a hole in the drywall in the bathroom and repaired the water line where it has been leaking. Drylux came out and assessed the water damaged areas and removed the damaged drywall, floor base, door casing, and part of the bathroom vanity. The set up the drying equipment and checked on it every day until it was completely dried out. The second phase, once we came to an agreement with the insurance company, Mr. Jim Stock, PM for Hyperbuilt, put together the plan of action to complete the repairs and set up an excellent crew of Juan and Efron. Juan and Efron showed up around 8am and got busy with the needed repairs. They replaced the drywall, bathroom vanity, replaced base, and reinstalled the cabinets in Laundry Room that were taken down during the dry out process. The drywall repairs were so good that you could not even tell where the repair was because they blended it in so well. They painted the walls and were completed in one day. Juan and Efron were great and did an excellent job. We are presently waiting for the flooring company now to replace the floor.

On April 7th, 2019 we have noticed water damage in our garage and contacted our homeowner insurance carrier - Farmers. Farmers brought in restoration/remodel service - Hyperbuilt Drylux, and Hyperbuilt Inc respectively. Both companies are under the same 'umbrella' company, which is Hyperbuilt, Inc. The insurance company provided an written estimate for Hyperbuilt, which is the remodeling arm of the company. The quote allowed for approximately 1493.15 square feet to be painted inside the garage (the total square footage of the ceiling plus walls of the garage is 1566.68). While the work was done to my wife's satisfaction, despite the paint being a different shade of white, only one third 1/3 of the ceiling and one back wall was painted. In other words far less than the 1493.15 square feet the insurance agreed to pay Hyperbuilt, Inc $805.50. Recently we begun receiving additional invoice from Hyperbuilt, Inc. for "other" services rendered in the amount of $150. After speaking to our Insurance agent he advised to ask the company for a detailed invoice breakdown. After I requested it, *** from Hyperbuilt sent a new invoice showing "additional paint" for $150. Since then, the company refuses to answer our questions as to why there was additional paint needed. Again, the $805.50 for the paint job was supposed to cover nearly the entire garage and not only one back wall and portion of the ceiling. ***, the project manager (who worked with us) is no longer with the company. ***, who we've been in e-mail contact with, is unable/unwilling to answer our question and simply keeps demanding that we pay the $150 for additional paint because that's what the invoice says.

Chad,Justin and group did a great job restoring the damage done by a failed water heater in our garage! They were in and out in 2 days including an excellent paint job in our garage and walk-in closet.

DO NOT USE HYPERBUILT CONSTRUCTION Inc. It took nearly 3 months to do a 2 day job when I had a bathroom leak in 2018/19. Once DryLux took apart and dried out the area Hyperbuilt was to finish by replacing walls, floor, insulation and cupboard as all were damaged. All this work was covered by insurance as of November 6, 2018. Hyperbuilt finally finished the work, although not in a satisfactory manner and after many prompting phone calls by me, towards the end of January 2019. The finishing is abysmal and I will have to get someone to come in and finish it properly.

Hyperbuilt (HB) came to patch up the drywall in our bathroom (maybe 4 square feet) after their partner company DryLux fixed a leak in our bathroom.
We signed the contract with HB on 11/27. Our inspection was scheduled for 11/29 and a rep from HB was present. The report was formed post-inspection on 12/2. We never received a copy after being promised it in an email. On 12/10 we sent an email asking for it and received the report. Who knows when we would have heard anything if we hadn't reached out. The only reason we know the report was made on 12/2 is because it is dated. On 12/10 the HB rep said he put the estimate in the system. On 12/17 we still hadn't heard from anyone. We email the rep who says at 10am on 12/17 he'll look into it and get back to us shortly.
24 hours later we emailed asking for any news after not hearing anything and we were told it was in process and would be assigned to a Project Manager (PM) that day. On 12/19 we say we are leaving the next day for vacation and will need to schedule it in January which is exactly what we wanted to avoid in the first place. We also ask for the cost of the project. On 12/21 we say we are available on 1/2 or 1/3 and are told they don't have an opening until 1/4. We accept immediately and ask for the cost of repairs again. The rep (not a PM because we still hadn't heard from one) replies saying the 4th actually doesn't work but he can move a job on the 2nd for us. We say that'd be great and ask for the cost of repairs for the 3rd time. The rep then asks us if the 8th works??? We say if that's the earliest then fine but don't know how the 2nd turned into the 8th. We also ask for the cost of repairs for the 4th time and are told $600.
We never heard from a PM, initiated all communication, and were charged $600 for 4sq feet of drywall being patched which took the guy 3 hours to do.
I call the GM and laid it all out. He told me that things under $700 aren't a high priority and we never heard from a PM because of that and because they were shorthanded. He also says for jobs less than $700 they normally tell people to get a handyman because it will be cheaper. NEVER TOLD US. My buddy is a contractor and could've done it for $200. The GM told me he'd look at it but there was no way he could knock off anywhere close to half the cost. This whole process was BS. We only went through all this because it was through our home warranty company so they pick who does the work. I will be calling them and requesting that they never use Drylux or Hyperbuilt again.