Dear Ms***,Thank you for bringing this to my attentionJennifer has been trying to communicate with Ms [redacted] regarding her banking information, and they have been trying to resolve the issueI will communicate to Jennifer that Ms [redacted] still feels that her issue is not resolved, however, as I understand it, correct banking information was not provided by Ms [redacted] when she initially signed her contract to purchase her machineI also understood this issue to have been closed through the Revdex.com and the matter as resolved, but if there is an additional reason why it may have remained open or was re-opened, I would appreciate any information that can be provided that we may not have at our disposalThank you,Maria P***----------Pro-Aqua North America
As a wholesaler, with no direct sales to customers, we want to express our sympathy for the experience the customer had with an independent distributorWe understand the situation and have reached out to the office in question to fix it and be sure no similar situations occur in the future
Revdex.com spoke to Michael at business and the following was relayed: If the customer wants to attempt to pursue a warranty, the manufacturer is germany based and their website is pro-aqua.deIt sounds like there is an object caught somewhere along the unit and the best service guy to call for that unit would be [redacted] who operates [redacted] of Syracuse, ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If they follow through and repair it like they state or give me a new one Regards, [redacted] ***
Dear Ms***,Thank you for bringing this to my attentionJennifer has been trying to communicate with Ms [redacted] regarding her banking information, and they have been trying to resolve the issueI will communicate to Jennifer that Ms [redacted] still feels that her issue is not resolved, however, as I understand it, correct banking information was not provided by Ms [redacted] when she initially signed her contract to purchase her machineI also understood this issue to have been closed through the Revdex.com and the matter as resolved, but if there is an additional reason why it may have remained open or was re-opened, I would appreciate any information that can be provided that we may not have at our disposalThank you,Maria P***----------Pro-Aqua North America
As a wholesaler, with no direct sales to customers, we want to express our sympathy for the experience the customer had with an independent distributorWe understand the situation and have reached out to the office in question to fix it and be sure no similar situations occur in the future
Revdex.com spoke to Michael at business and the following was relayed: If the customer wants to attempt to pursue a warranty, the manufacturer is germany based and their website is pro-aqua.deIt sounds like there is an object caught somewhere along the unit and the best service guy to call for that unit would be [redacted] who operates [redacted] of Syracuse, ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If they follow through and repair it like they state or give me a new one Regards, [redacted] ***