I am rejecting this response because: the product is inferior, so why would I want another unit? If you send me another unit and it breaks a couple months down the road, what good does that do for me, my reef aquarium, and my fish? If the pump breaks, and all my fish and corals die from lack of oxygen, do you even care that your product is responsible? I don't believe Hydor cares because we've been in talks ever since September to try to resolve this and they refuse to resolve I want my money back Most of the pumps I bought from [redacted] and I have kept all my receipts from [redacted] so they are easy to print and supply to you I refuse to patronize a business that doesn't care about its customers
RevDex.com: I have reviewed the... response made by the business in reference to my concern, and find that this resolution is satisfactory to me. At this time the powerhead is working satisfactory. I’m not sure how long this item will work properly. The impeller that Hydor sent me seems to be ok. If it breaks again within warranty, I will want a full refund. Thank you,***
Thank youThat is fineThe three 1950's haven't been back in water since I received them back from you Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
My name is [redacted] ***I am The customer Service Manager for Hydor USA.When a customer contacts us we always respond back within a respectable time frame.A customer is never ignoredWe are always willing to help and we pride ourselves in going above and beyond for our customers.The customer first contacted us on 6/29/The last time the customer contacted us was on 11/09/16.After the last email contact we have never heard back from the customerIf the customer still has issues with the product we are more than happy to help.Usually the customer will need to ship the pumps to us for warranty repair/replacment and the proof of purchase must be provided.But we will happily provide the shipping label for the return of the defective productNo need to provide the proof of purchase, we will take care of itWhen we recieve the product we will inspect it and we will repair/replace it for themEmails of the contacts will be forwarded to you seperatlyHydor USA, Inc.Customer Service [redacted] ***Sacramento, CA
I am rejecting this response because: the product is inferior, so why would I want another unit? If you send me another unit and it breaks a couple months down the road, what good does that do for me, my reef aquarium, and my fish? If the pump breaks, and all my fish and corals die from lack of oxygen, do you even care that your product is responsible? I don't believe Hydor cares because we've been in talks ever since September to try to resolve this and they refuse to resolve I want my money back Most of the pumps I bought from [redacted] and I have kept all my receipts from [redacted] so they are easy to print and supply to you I refuse to patronize a business that doesn't care about its customers
RevDex.com: I have reviewed the... response made by the business in reference to my concern, and find that this resolution is satisfactory to me. At this time the powerhead is working satisfactory. I’m not sure how long this item will work properly. The impeller that Hydor sent me seems to be ok. If it breaks again within warranty, I will want a full refund. Thank you,***
Thank youThat is fineThe three 1950's haven't been back in water since I received them back from you Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
We will send out the relacement 2450's rather than the 1950's today as well as a call tag for the equipment the customer was not satisfied with
My name is [redacted] ***I am The customer Service Manager for Hydor USA.When a customer contacts us we always respond back within a respectable time frame.A customer is never ignoredWe are always willing to help and we pride ourselves in going above and beyond for our customers.The customer first contacted us on 6/29/The last time the customer contacted us was on 11/09/16.After the last email contact we have never heard back from the customerIf the customer still has issues with the product we are more than happy to help.Usually the customer will need to ship the pumps to us for warranty repair/replacment and the proof of purchase must be provided.But we will happily provide the shipping label for the return of the defective productNo need to provide the proof of purchase, we will take care of itWhen we recieve the product we will inspect it and we will repair/replace it for themEmails of the contacts will be forwarded to you seperatlyHydor USA, Inc.Customer Service [redacted] ***Sacramento, CA