My U-Haul policy here at HwySelf Storage is that any time a truck is rented the person on my desk will escort the customer to the vehicle and have the customer verify that the mileage and gas are correct and that any and all damage is identified on the truck We do that because of this sort of problem.I rented the truck to Ms [redacted] at 4:PM on 4/23/ According to my video surveillance her and I went outside at 4:PM I remember specifically asking her to check the mileage and gas gauge to make certain they were correct She stated they were I went through the details of driving the vehicle and returned to the office at 4:I verified the mileage for this vehicle from the last two rentals and all mileage was accounted for except the mileage for her rental.She also did not put any gas in the truck because when she returned it the system charged her for gallons of gas I doubt that the miles she said she was going would have used gallons of gas You may contact U-Haul for confirmation on the mileage their 15' truck is expected to get.I will supply the video footage and the check out and check in contracts for this rental if needed Under the circumstances I do not feel any refund is in order[redacted] Owner/Member
My U-Haul policy here at HwySelf Storage is that any time a truck is rented the person on my desk will escort the customer to the vehicle and have the customer verify that the mileage and gas are correct and that any and all damage is identified on the truck We do that because of this sort of problem.I rented the truck to Ms [redacted] at 4:PM on 4/23/ According to my video surveillance her and I went outside at 4:PM I remember specifically asking her to check the mileage and gas gauge to make certain they were correct She stated they were I went through the details of driving the vehicle and returned to the office at 4:I verified the mileage for this vehicle from the last two rentals and all mileage was accounted for except the mileage for her rental.She also did not put any gas in the truck because when she returned it the system charged her for gallons of gas I doubt that the miles she said she was going would have used gallons of gas You may contact U-Haul for confirmation on the mileage their 15' truck is expected to get.I will supply the video footage and the check out and check in contracts for this rental if needed Under the circumstances I do not feel any refund is in order[redacted] Owner/Member