Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
HVAC Services, Inc.
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the...
Complaint:
[redacted]
Staff Member:
Response:
This issue was resolved with the customer prior to receiving the complaint. The customer was completely justified and had a legitimate complaint. The customer received a full refund and apology for our failure to communicate properly.
Sent on: 4/1/2015 12:06:38 PM
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
HVAC Services, Inc.
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the...
Complaint:
[redacted]
Staff Member:
Response:
This issue was resolved with the customer prior to receiving the complaint. The customer was completely justified and had a legitimate complaint. The customer received a full refund and apology for our failure to communicate properly.
Sent on: 4/1/2015 12:06:38 PM
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
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