This issue was resolved to the owners satisfaction as of May 10th Please see string of emails below.Thank you and please do not hesitate to let me know if there is anything else with which I can assist you.Sincerely, [redacted] , CCAMOffice Manager www.huntingtonwest.comBus: [redacted] ext***Direct: [redacted] Fax: [redacted] I am personally committed to providing excellent customer serviceMy goal is to make certain you can say YES when asked if your issue has been resolvedIf for any reason your issue has not been fully resolved, I’d like to hear from you From: [redacted] [mailto: [redacted] ] Sent: Tuesday, May 10, 1:PMTo: [redacted] ***Cc: [redacted] ***Subject: Re: [redacted] Annual Review of Financial Statements Thanks I will work on getting the re-painting done soon That resolves all outstanding issues for now On Tue, May 10, at 12:PM, [redacted] < [redacted] > wrote:Hello! Here is the portion of the association’s rules and regulations that would apply to the painting of the screen door line number B EXCLUSIVE USE AREAS DEFINITION: Those portions of the Common Area that consist of garage space, patio space, air space, and entry area No exclusive Use Area shall be occupied or used for any purpose which would cause such improvements to be uninsurable against loss by fire or the perils of extended coverage of the fire policy Each owner of a living unit shall be responsible for the cleaning of driveways This includes removal of oil stains, rust stains, etc Each owner of a living unit shall be responsible for the maintenance and repair of the glass and doors enclosing his living unit, and all areas which he has exclusive right to use, such as garage and patio The paint color should white like all the others in the communityAlso on the association’s CC&R’s page line number states that: All dwellings and other structures within the property shall at all times be properly painted and maintained in good condition and repairThis shall include but not be limited to an ?owner’s obligation to maintain the exterior of his dwelling, its walls, fences and roof in good condition and repairPlease let me know if you have any other concerns or questions Sincerely, [redacted] ***Account Manager, CCAM www.huntingtonwest.comBus: [redacted] ext***Direct: [redacted] Fax: [redacted] From: [redacted] [mailto: [redacted] ] Sent: Tuesday, May 10, 12:PMTo: [redacted] ***Cc: [redacted] ***Subject: Re: [redacted] Annual Review of Financial Statements Thank you for these responses The only outstanding thing is to get: (a) an explanation of what exact color or paint type is acceptable for re-painting our screen door; and (b) a copy of whatever part of the CCAs or other HOA-related guidelines address the issue of painting the screen doors Thanks again On Tue, May 10, at 11:AM, [redacted] < [redacted] > wrote:Hello! First I will start by apologizing for not getting back to you on your first emailThere is no excuse that would justify this at all, for this again I apologizeNow to answer your questions: Why is the HOA's Replacement Fund balance only at 42.35% of the recommended fund balance, as 09/30/14? Has the situation improved at all in the past year? What risks are homeowners facing because of this significant level of under-funding?In you had the following work done and it was paid from your reserves account: Painting of the community - $35,800.00Pool / Spa heater replacement - $4,274.00Roof Work - $19,Total of $59,that was taken from the reserves to cover these expensesOn the last reserve Study the 42.35% has come up to 62%The homeowner’s are at no risk with the 62% funded units have sold with no problems at all in the community On your second question: For the year ended 09/30/15, the financial statements list $64,in assessments received from homeowners If there are residential units, and each unit was supposed to be due an assessment of $240/month last year, then it seems that the revenue from assessments should have been $123, (I.e., units x $x months.) Why was the amount collected so far below $123,840?If you look at the page of the Statement of Revenue Expenses and Association Funds you will notice that yes $64,was collected on the assessments and you will also notice that this amount is under the Operating Fund on the other Colum you will notice the amount of $59,that is under the Replacement Fund these two amounts equal the total assessments collected for the amount of $123,The $64,went into the operating account to cover all the monthly expenses and the $59,was the amount that went into the reserves accountBoth these amounts total the $123,collected in assessmentsPlease let me know if this answers your questions and concernsAnd again please accept my apologies for not getting back to you on your first emailThis is not the way we operate this one is totally on mePlease let me know if you have any other questions that I might be able to help you with Sincerely, [redacted] ***Account Manager, CCAM www.huntingtonwest.comBus: [redacted] ext***Direct: (657)200-4828Fax: (714)890-[redacted] From: [redacted] [mailto: [redacted] ] Sent: Tuesday, May 10, 11:AMTo: [redacted] ***Cc: [redacted] ***Subject: Re: [redacted] Annual Review of Financial Statements Dear MsPaz: I am sorry not to have received a reply to my last email and outstanding questions, as promised, byFriday, May 6, Accordingly, earlier today, I filed complaints with the Revdex.com and the CACM -- to both of which Huntington West belongs as a member You should be hearing from the Revdex.com within days; I am not certain of the timetable for notification by CACM Also, a copy of my complaint with the Revdex.com should be posted on that organization's websiteTo give Huntington West a chance to reply before I take further action, I will wait until after the end of Friday, May 13, before filing complaints with any government agencies However, if there is no reply to my email and outstanding questions by that date, I will plan to file complaints with some or all of the following agencies -- as well as others, if appropriate: CA Attoney General's office;CA Department of Real Estate; andOrange County and City of Cypress agenciesSincerely, [redacted] On Fri, Apr 29, at 4:PM, [redacted] < [redacted] > wrote:Thanks and you tooSent from my BlackBerry smartphone.From: [redacted] ***Sent: Friday, April 29, 4:PMTo: [redacted] Cc: [redacted] ***Subject: RE: [redacted] Annual Review of Financial Statements Dear Mr [redacted] : I apologize that you have not received a response I will discuss with [redacted] upon his return on Monday, May 2, You will be given a response to your questionsThank you and please have a wonderful weekendSincerely, [redacted] ***Administrative Assistant www.huntingtonwest.comBus: [redacted] ext***Direct: [redacted] Fax: [redacted] From: [redacted] [mailto: [redacted] ] Sent: Friday, April 29, 3:PMTo: [redacted] ***; [redacted] ***Cc: [redacted] Subject: Re: [redacted] Annual Review of Financial Statements Rhoberta and [redacted] : I write to follow up on the email below We've heard nothing in response to this email, which was sent two weeks ago, on 04/14/If I do not hear back from someone at Huntington West with responses by next Friday, 05/07/16, I will plan to go ahead and write to the ACMB, Revdex.com as well as any appropriate state or local regulatory entities to alert them to the situation hereOn a related topic, I also have received no reply to my email, voicemail and live phone conversation with [redacted] about the screen door on our unit It would be appreciated if [redacted] would provide the responses he promised to give us as soon as possibleI hope you can promptly address the responsiveness problems we're having here, and improve the client service experience sot hat it meets a bare minimum standard If not, I will take additional actionsSincerely, [redacted] On Fri, Apr 15, at 2:PM, [redacted] < [redacted] > wrote:Hello, My wife and I own the [redacted] property I write with two questions about the statements, per below Why is the HOA's Replacement Fund balance only at 42.35% of the recommended fund balance, as 09/30/14? Has the situation improved at all in the past year? What risks are homeowners facing because of this significant level of under-funding? For the year ended 09/30/15, the financial statements list $64,in assessments received from homeowners If there are residential units, and each unit was supposed to be due an assessment of $240/month last year, then it seems that the revenue from assessments should have been $123, (I.e., units x $x months.) Why was the amount collected so far below $123,840? Thank you in advance for your anticipated replies to these important questionsSincerely, [redacted] -- [redacted] , Partner [redacted] ***——————————— [redacted] [redacted] *** DISCLAIMER: All information contained in this electronic mail message is confidential and intended only for the use of the individual or entity to whom it is intended to be directed If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibitedIf you have received this communication in error, please notify the sender immediately by reply e-mail or at the telephone number above, and delete the original message Thank you-- [redacted] , Partner [redacted] ***——————————— [redacted] [redacted] *** DISCLAIMER: All information contained in this electronic mail message is confidential and intended only for the use of the individual or entity to whom it is intended to be directed If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibitedIf you have received this communication in error, please notify the sender immediately by reply e-mail or at the telephone number above, and delete the original message Thank you -- [redacted] , Partner [redacted] ***——————————— [redacted] [redacted] *** DISCLAIMER: All information contained in this electronic mail message is confidential and intended only for the use of the individual or entity to whom it is intended to be directed If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibitedIf you have received this communication in error, please notify the sender immediately by reply e-mail or at the telephone number above, and delete the original message Thank you-- [redacted] , Partner [redacted] ***——————————— [redacted] [redacted] *** DISCLAIMER: All information contained in this electronic mail message is confidential and intended only for the use of the individual or entity to whom it is intended to be directed If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibitedIf you have received this communication in error, please notify the sender immediately by reply e-mail or at the telephone number above, and delete the original message Thank you-- [redacted] , Partner [redacted] ***——————————— [redacted] [redacted] *** DISCLAIMER: All information contained in this electronic mail message is confidential and intended only for the use of the individual or entity to whom it is intended to be directed If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibitedIf you have received this communication in error, please notify the sender immediately by reply e-mail or at the telephone number above, and delete the original message Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
This issue was resolved to the owners satisfaction as of May 10th Please see string of emails below.Thank you and please do not hesitate to let me know if there is anything else with which I can assist you.Sincerely, [redacted] , CCAMOffice Manager www.huntingtonwest.comBus: [redacted] ext***Direct: [redacted] Fax: [redacted] I am personally committed to providing excellent customer serviceMy goal is to make certain you can say YES when asked if your issue has been resolvedIf for any reason your issue has not been fully resolved, I’d like to hear from you From: [redacted] [mailto: [redacted] ] Sent: Tuesday, May 10, 1:PMTo: [redacted] ***Cc: [redacted] ***Subject: Re: [redacted] Annual Review of Financial Statements Thanks I will work on getting the re-painting done soon That resolves all outstanding issues for now On Tue, May 10, at 12:PM, [redacted] < [redacted] > wrote:Hello! Here is the portion of the association’s rules and regulations that would apply to the painting of the screen door line number B EXCLUSIVE USE AREAS DEFINITION: Those portions of the Common Area that consist of garage space, patio space, air space, and entry area No exclusive Use Area shall be occupied or used for any purpose which would cause such improvements to be uninsurable against loss by fire or the perils of extended coverage of the fire policy Each owner of a living unit shall be responsible for the cleaning of driveways This includes removal of oil stains, rust stains, etc Each owner of a living unit shall be responsible for the maintenance and repair of the glass and doors enclosing his living unit, and all areas which he has exclusive right to use, such as garage and patio The paint color should white like all the others in the communityAlso on the association’s CC&R’s page line number states that: All dwellings and other structures within the property shall at all times be properly painted and maintained in good condition and repairThis shall include but not be limited to an ?owner’s obligation to maintain the exterior of his dwelling, its walls, fences and roof in good condition and repairPlease let me know if you have any other concerns or questions Sincerely, [redacted] ***Account Manager, CCAM www.huntingtonwest.comBus: [redacted] ext***Direct: [redacted] Fax: [redacted] From: [redacted] [mailto: [redacted] ] Sent: Tuesday, May 10, 12:PMTo: [redacted] ***Cc: [redacted] ***Subject: Re: [redacted] Annual Review of Financial Statements Thank you for these responses The only outstanding thing is to get: (a) an explanation of what exact color or paint type is acceptable for re-painting our screen door; and (b) a copy of whatever part of the CCAs or other HOA-related guidelines address the issue of painting the screen doors Thanks again On Tue, May 10, at 11:AM, [redacted] < [redacted] > wrote:Hello! First I will start by apologizing for not getting back to you on your first emailThere is no excuse that would justify this at all, for this again I apologizeNow to answer your questions: Why is the HOA's Replacement Fund balance only at 42.35% of the recommended fund balance, as 09/30/14? Has the situation improved at all in the past year? What risks are homeowners facing because of this significant level of under-funding?In you had the following work done and it was paid from your reserves account: Painting of the community - $35,800.00Pool / Spa heater replacement - $4,274.00Roof Work - $19,Total of $59,that was taken from the reserves to cover these expensesOn the last reserve Study the 42.35% has come up to 62%The homeowner’s are at no risk with the 62% funded units have sold with no problems at all in the community On your second question: For the year ended 09/30/15, the financial statements list $64,in assessments received from homeowners If there are residential units, and each unit was supposed to be due an assessment of $240/month last year, then it seems that the revenue from assessments should have been $123, (I.e., units x $x months.) Why was the amount collected so far below $123,840?If you look at the page of the Statement of Revenue Expenses and Association Funds you will notice that yes $64,was collected on the assessments and you will also notice that this amount is under the Operating Fund on the other Colum you will notice the amount of $59,that is under the Replacement Fund these two amounts equal the total assessments collected for the amount of $123,The $64,went into the operating account to cover all the monthly expenses and the $59,was the amount that went into the reserves accountBoth these amounts total the $123,collected in assessmentsPlease let me know if this answers your questions and concernsAnd again please accept my apologies for not getting back to you on your first emailThis is not the way we operate this one is totally on mePlease let me know if you have any other questions that I might be able to help you with Sincerely, [redacted] ***Account Manager, CCAM www.huntingtonwest.comBus: [redacted] ext***Direct: (657)200-4828Fax: (714)890-[redacted] From: [redacted] [mailto: [redacted] ] Sent: Tuesday, May 10, 11:AMTo: [redacted] ***Cc: [redacted] ***Subject: Re: [redacted] Annual Review of Financial Statements Dear MsPaz: I am sorry not to have received a reply to my last email and outstanding questions, as promised, byFriday, May 6, Accordingly, earlier today, I filed complaints with the Revdex.com and the CACM -- to both of which Huntington West belongs as a member You should be hearing from the Revdex.com within days; I am not certain of the timetable for notification by CACM Also, a copy of my complaint with the Revdex.com should be posted on that organization's websiteTo give Huntington West a chance to reply before I take further action, I will wait until after the end of Friday, May 13, before filing complaints with any government agencies However, if there is no reply to my email and outstanding questions by that date, I will plan to file complaints with some or all of the following agencies -- as well as others, if appropriate: CA Attoney General's office;CA Department of Real Estate; andOrange County and City of Cypress agenciesSincerely, [redacted] On Fri, Apr 29, at 4:PM, [redacted] < [redacted] > wrote:Thanks and you tooSent from my BlackBerry smartphone.From: [redacted] ***Sent: Friday, April 29, 4:PMTo: [redacted] Cc: [redacted] ***Subject: RE: [redacted] Annual Review of Financial Statements Dear Mr [redacted] : I apologize that you have not received a response I will discuss with [redacted] upon his return on Monday, May 2, You will be given a response to your questionsThank you and please have a wonderful weekendSincerely, [redacted] ***Administrative Assistant www.huntingtonwest.comBus: [redacted] ext***Direct: [redacted] Fax: [redacted] From: [redacted] [mailto: [redacted] ] Sent: Friday, April 29, 3:PMTo: [redacted] ***; [redacted] ***Cc: [redacted] Subject: Re: [redacted] Annual Review of Financial Statements Rhoberta and [redacted] : I write to follow up on the email below We've heard nothing in response to this email, which was sent two weeks ago, on 04/14/If I do not hear back from someone at Huntington West with responses by next Friday, 05/07/16, I will plan to go ahead and write to the ACMB, Revdex.com as well as any appropriate state or local regulatory entities to alert them to the situation hereOn a related topic, I also have received no reply to my email, voicemail and live phone conversation with [redacted] about the screen door on our unit It would be appreciated if [redacted] would provide the responses he promised to give us as soon as possibleI hope you can promptly address the responsiveness problems we're having here, and improve the client service experience sot hat it meets a bare minimum standard If not, I will take additional actionsSincerely, [redacted] On Fri, Apr 15, at 2:PM, [redacted] < [redacted] > wrote:Hello, My wife and I own the [redacted] property I write with two questions about the statements, per below Why is the HOA's Replacement Fund balance only at 42.35% of the recommended fund balance, as 09/30/14? Has the situation improved at all in the past year? What risks are homeowners facing because of this significant level of under-funding? For the year ended 09/30/15, the financial statements list $64,in assessments received from homeowners If there are residential units, and each unit was supposed to be due an assessment of $240/month last year, then it seems that the revenue from assessments should have been $123, (I.e., units x $x months.) Why was the amount collected so far below $123,840? Thank you in advance for your anticipated replies to these important questionsSincerely, [redacted] -- [redacted] , Partner [redacted] ***——————————— [redacted] [redacted] *** DISCLAIMER: All information contained in this electronic mail message is confidential and intended only for the use of the individual or entity to whom it is intended to be directed If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibitedIf you have received this communication in error, please notify the sender immediately by reply e-mail or at the telephone number above, and delete the original message Thank you-- [redacted] , Partner [redacted] ***——————————— [redacted] [redacted] *** DISCLAIMER: All information contained in this electronic mail message is confidential and intended only for the use of the individual or entity to whom it is intended to be directed If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibitedIf you have received this communication in error, please notify the sender immediately by reply e-mail or at the telephone number above, and delete the original message Thank you -- [redacted] , Partner [redacted] ***——————————— [redacted] [redacted] *** DISCLAIMER: All information contained in this electronic mail message is confidential and intended only for the use of the individual or entity to whom it is intended to be directed If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibitedIf you have received this communication in error, please notify the sender immediately by reply e-mail or at the telephone number above, and delete the original message Thank you-- [redacted] , Partner [redacted] ***——————————— [redacted] [redacted] *** DISCLAIMER: All information contained in this electronic mail message is confidential and intended only for the use of the individual or entity to whom it is intended to be directed If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibitedIf you have received this communication in error, please notify the sender immediately by reply e-mail or at the telephone number above, and delete the original message Thank you-- [redacted] , Partner [redacted] ***——————————— [redacted] [redacted] *** DISCLAIMER: All information contained in this electronic mail message is confidential and intended only for the use of the individual or entity to whom it is intended to be directed If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibitedIf you have received this communication in error, please notify the sender immediately by reply e-mail or at the telephone number above, and delete the original message Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We have responded to Ms [redacted] by mailPlease see attached letter sent to her.Thank you [redacted] ***President