Huntington Chevrolet

100% horrible service. I took my 2011 Chevy Cruze in for a waterpump recall. As soon as I pulled out of the garage it sounded like a waterfall under my dash! I pulled right back in and told Mark the service advisor. The tech lifted up my hood and said oh it was just burping the system and closed it. It would never sound like that if he would of burped it at ALL. Second Visit: 2 1/2 weeks later- I brought it back in. it was gurgling everytime I pressed the gas. they admitted that air bubbles had become trapped in parts of my engine and they "bled" the system. Within 5 DAYS MY COOLANT WAS EMPTY!! Third visit: they called me and said that I had broken the coolant pressure release hose connector.... REALLY!! How did I go two and a half weeks with it being completely full and COINCIDENTLY 5 DAYS AFTER MY SECOND VISIT MY COOLANTS OUT AND EMPTY??? And the smug service advisor MARK advised that GM WILL NOT PAY FOR THIS AND EITHER WILL THEY. So I'll have to pay $185 for a $30.00 part and 5 minutes of their time to swap it out. My husband's a mechanic, I WOULD NEVER GO THROUGH ALL THIS TROUBLE FOR A $30 HOSE CONNECTOR. There was no accountability and I am so disgusted with them trying to blame me. believe me, if it was me I would have NO ISSUES repairing it rather than to be disrespected like that. I also had squeaking coming from my belt, they neglected to look at that and didn't wipe up all the coolant under my waterpump until the THIRD time. These are all things that are 100% expected of a dealership the FIRST TIME in. I couldn't believe I had to waste all that time just for them to do their job and then try and stick me with a cheap part that they broke. I'm truly disqusted

100% horrible service. I took my 2011 Chevy Cruze in for a waterpump recall. As soon as I pulled out of the garage it sounded like a waterfall under my dash! I pulled right back in and told Mark the service advisor. The tech lifted up my hood and said oh it was just burping the system and closed it. It would never sound like that if he would of burped it at ALL. Second Visit: 2 1/2 weeks later- I brought it back in. it was gurgling everytime I pressed the gas. they admitted that air bubbles had become trapped in parts of my engine and they "bled" the system. Within 5 DAYS MY COOLANT WAS EMPTY!! Third visit: they called me and said that I had broken the coolant pressure release hose connector.... REALLY!! How did I go two and a half weeks with it being completely full and COINCIDENTLY 5 DAYS AFTER MY SECOND VISIT MY COOLANTS OUT AND EMPTY??? And the smug service advisor MARK advised that GM WILL NOT PAY FOR THIS AND EITHER WILL THEY. So I'll have to pay $185 for a $30.00 part and 5 minutes of their time to swap it out. My husband's a mechanic, I WOULD NEVER GO THROUGH ALL THIS TROUBLE FOR A $30 HOSE CONNECTOR. There was no accountability and I am so disgusted with them trying to blame me. believe me, if it was me I would have NO ISSUES repairing it rather than to be disrespected like that. I also had squeaking coming from my belt, they neglected to look at that and didn't wipe up all the coolant under my waterpump until the THIRD time. These are all things that are 100% expected of a dealership the FIRST TIME in. I couldn't believe I had to waste all that time just for them to do their job and then try and stick me with a cheap part that they broke. I'm truly disqusted