Huntington Area Postal Federal Credit Union

Complaint: [redacted] I am rejecting this response because: I called Sara at RCN and they called the Police on me! Regards, [redacted]

I spoke to the customer and reviewed his account He didn’t want to be billed for service after equipment was returned Equipment was returned on 02/16/ We stopped billing him as of 12/28/ However, while reviewing his account I did determine that we stopped his service on 11/30/but did not correctly stop the billing I issued credit of $to correct the balance I also removed a late fee that was charged after 11/30/

Good morning, A withdrawl letter has been sent to the Collection Agency.Sincerely, [redacted] K***Escalated Resolution Team [redacted] **

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] lives in a building that pays for part of his RCN service through is Condo Association fees, up until August two standard cable boxes were included in the agreement [redacted] wants to continue receiving one standard cable box for no charge from RCN Services not included in this agreement are billed directly to [redacted] Since the building’s agreement no longer includes a standard cable box, he would have to pay RCN for the box [redacted] was receiving the box for free until his November bill, due to an internal error He should have been billed for the box starting in August when the building’s agreement changed [redacted] has the option of switching to the box that is included with his building agreement for no charge or keeping the standard box and paying for directly to RCN

I spoke to [redacted] I apologized for the issue with a payment being processed causing her to be charged a $feeI agreed to issue a credit of $to her account to cover the fee

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: The business has responded to me by phone and through the Revdex.com website in reference to complaint ID [redacted] They reported that changes were made in their systems which restore me to my original plan, which is exactly the resolution I requested I want to acknowledge that the business responded very quickly and went out of their way to satisfy my complaint This resolution is completely satisfactory to me Regards, [redacted] ***

Thank you for your emailI did speak to RCN this morningThey agreed to honor the price after I emailed them the email conversation I had with their sales repHowever I would like to wait until my account is officially adjusted by them before I accept their responseAs I explained, the reason for me to file Revdex.com complaint against them is they changed their words after I accepted the termsI don’t want the same thing happen again (after I accept their response but they don’t adjust my account to what they claim they will honor)They asked me to pay the adjusted amount they emailed and then they will watch my account to make sure I get my free month next monthPlease give me at least days to see if everything will be addressed before I accept their responseThank you! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

I have reviewed the complaint and [redacted] account [redacted] account is correct and was past due She made payments on 12/5/that covered payments that were due on 10/29/and 11/29/ However she still had payments due for 12/29/and 1/29/ I was able to reach *** [redacted] via email and explain the past due to her as well as the remaining balance As a courtesy I issued credits totaling $to cover multiple late fees and restoral fees

I have tried on multiple occasions to reach [redacted] but I have been unsuccessful I also tried by email but have never received a response I did review [redacted] account and her complaint [redacted] payments have been coming late This is causing additional fees to be applied to her account These fees include late fees that are applied when a payment is received late and restoral fees when service is interrupted for late payment and then restored As of 05/30/she has a total balance due of $Of that balance $is past due The billing is correct I would be happy to review specific bills and charges with her

I reviewed [redacted] account and spoke to her about the rates increasing She did see multiple increases on her bill over the past month period Two of these were caused by a rate increase to the Surcharges on her bill The others were caused by promotional discounts ending I explained this to [redacted] I also let her know that she still has two promotional discounts on her account and provided the dates they will endI was able to give her an additional discount of $off per month for months to reduce the most recent increase I added that to her account effective for the current billing cycle

Complaint: [redacted] I am rejecting this response because: The main issue I have with RCN is the fact that this "final payment" was turned over to a collection agency and reported to the credit BureauI completely appreciate the credit to the balance due, however my main focus is having the filing removed from my credit report, which has not been addressed by RCNI was told that they would look into how to go about having this removed from my credit report and have not heard anything from RCN since 5/12/I would appreciate some type of written statement/notice to the collection agency (IC systems) or the credit Bureau stating that this collection was filed in error Regards, [redacted]

I reviewed [redacted] account and spoke to her She removed our service protection plan on 08/25/thinking it was over months since she added it Unfortunately she had added the protection plan to her account on 03/03/and used it on 03/05/ She would have needed to keep it on until the beginning of September Since there was a misunderstanding, I removed the charge of $plus tax

It has been explained to [redacted] that her price is correct She is not in a contract We will pass along her suggestion for changing the way specials appear on our website

I spoke to [redacted] and confirmed that his service was repaired on 04/07/ I issued credit to compensate for the service issues totaling $ I also as a courtesy waved a late fee of $ I removed a technician fee of $that was charged as well

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the proposed resolution is satisfactory to me Assuming either the debt collector takes no further action on this account or sends me a letter confirming it considers the matter closed, I consider this dispute to be resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Things are actually proceeding well and the woman from the company has been very helpful, but I dont' want to close this till it is all verified in writing can I have until early next week? Regards, [redacted] ***

Good morning, Mr [redacted] was notified on the bill sent out on 11/07/that his promotion would expire and he was placed in a new promotion that would raise the package price from $to $before taxes, fees and surchargesI emailed the bill so he can see the letter that was included with his billSincerely, [redacted] K [redacted] **

Complaint: [redacted] I am rejecting this response because:The $fee increase per month, per year (resulting in a 75% fee increase over years) was never disclosed upfrontWhen I asked RCN for documentation of this disclosure, they were unable to provide this to me It is also not listed on their website currently While they DO mention that prices are subject to change, they do not disclose that they are subject to an increase of over 25% each year In the 3rd year they were charging me $for MBbs of basic internet service without cable An ethical advertisement should list the actual price of service and then indicate the discounted rate RCN did not state the actual price was $71/month when I signed the contract...and it is not listed on their website currently Failure to disclose this information robs the consumer from making an educated purchasing decision Regards, [redacted] ***