Hunter's Ambulance Service

Horrific! Unprepared! Devastating! My complaint does not involve fees! This is strictly the truth. We were shocked at the level of medical care that they did not have.

Complaint: [redacted]
I am rejecting this response because:  The ambulance personnel were under no direction from the physician.  I explained to him an [redacted] was just done and he told me he wanted one of his own.  This was not directed in any way.  In terms of the rates being allowed I would say just because your allowed to charge excessive rates by law does not make it any less morally reprehensible.  I'm guessing your not a non profit organization.  None of my concerns were addressed in this response.
Sincerely,
[redacted]

The patient-care services of Hunter's Ambulance Service, Inc. are provided under the direction of a physician and in accordance with medical protocols for assessment and intervention. The rates that the company is allowed to charge for the services...

rendered are set by the State of Connecticut Department of Public Health, Office of Emergency Medical Services. The patient was billed for his ambulance transport and mileage in accordance with those rates.
The patient will be contacted directly to resolve the balance due.

Review: On 4/16 I went to a walk in clinic because I thought I had a case of bronchitus. After being evaluated I was told they want to send me to teh hospital for a [redacted] and that I should go by ambulence. They had already called. Before I knew it I was being whisked away by 2 guys and placed in teh ambulance. While in the ambulance the worker took and [redacted]. I explained they had just taken one 5 minutes agao and it was normal. He said he wanted one of his own. The hospital is in the same town as the walk in and took approximately 3 minutes to arrive. While I was waiting in the ER in a room I saw the 2 drivers come back 3 more times in the next 2 hours. I recieved a bill for approximately $1200. The insurance paid $586.71. I thought (Not bad for 10 minutes work). They want $530 more from me now. I sent a letter disputing teh aggregious charges and the fact that I thought the bill had been "run up" a bit. They never responded and now have sent me to collections.Desired Settlement: I am willing to pay $200 to settle. I want the remainder written off as it's proposterous that a 3 minute ride costs $1200. Even if you guys make $100 per hours this is ridiculous. Your supposed to be in this business because you want to help people not screw them.

Business

Response:

The patient-care services of Hunter's Ambulance Service, Inc. are provided under the direction of a physician and in accordance with medical protocols for assessment and intervention. The rates that the company is allowed to charge for the services rendered are set by the State of Connecticut Department of Public Health, Office of Emergency Medical Services. The patient was billed for his ambulance transport and mileage in accordance with those rates.

The patient will be contacted directly to resolve the balance due.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The ambulance personnel were under no direction from the physician. I explained to him an [redacted] was just done and he told me he wanted one of his own. This was not directed in any way. In terms of the rates being allowed I would say just because your allowed to charge excessive rates by law does not make it any less morally reprehensible. I'm guessing your not a non profit organization. None of my concerns were addressed in this response.

Sincerely,