Hunt A Killer

I ordered 1 Box to try it out and then they charged me for the next month, I kept getting emails about me buying the next box in the series so of course you wouldn't think it's going to just charge you via a subscription model. The best part is that they don't offer any refunds. It's just sad because my place got flooded from Hurricane Isaias, and I don't have the money to just start giving out. So when I requested a refunded for the mishap Customer service basically said "That sucks" you should have saw the small print. Terrible customer service. Don't BUY!

I placed an order, almost immediately contacted "Sam" to cancel. Several hours later I received an email saying they had already shipped the first package, but would cancel the remainder of the subscrption and refund the difference. Now a month later, I get an email that they've shipped another package and my account still has not been refunded, yet my subscription shows inactive through the website. I have once again emailed "Sam" without a prompt response. I will NEVER do business with them again and DO NOT reccomend.

I ordered a one month gift card to see if my daughter would like the game. My *** account was charged for the one month gift card AND a 6 month subscription! I did NOT order a 6 month subscription. I immediately contacted Hunt a Killer and the next day got a response SORRY No refunds. I have opened a case to dispute this charge. I find this company unethical and NO Customer Service. NO number to call (the here listed no longer works) the chat takes 24 hours to reply. Even if my daughter likes the game I will NOT be ordering further from this company.

I purchased a 12-month subscription with them in March 2020. The standard subscription is 6-months because their murder cases are 6 episodes/boxes. So by purchasing the 12-months, I got 2 murder cases, 12 boxes, for $300 (what a deal! I saved $30!) for 12-months. I finished my first 6 boxes/first murder case and was excited to start a new case. I received my first new episode 1 box. Everything was great. Then, two weeks after receiving my new murder case/box 7 of my 12 box subscription, I woke up that morning and received an email at 5:25am saying that I had been charged $165 for a 6-month subscription. Ummm, I already purchased a 12-month subscription and paid for it up front so why would I buy a 2nd subscription to receive duplicate boxes for the same case?? My account had 2 subscriptions on it now! The shipment schedule even said that I would receive 2 boxes a month. It also said under my 6-month subscription, that I had allegedly purchased, that 7 of those boxes have already been shipped and 5 were scheduled to be shipped. 7 boxes have been shipped in my allegedly new 6-month subscription?? No boxes had been shipped yet. I just got an email saying that this 1st box would be shipped soon. Yes, my 12-month subscription said that 7 boxes had been shipped and 5 were on the way, which was correct (7+5=12 boxes). But the 6-month subscription had 7 boxes shipped already and 5 more would be shipped? 7+5 does not equal 6! Doesn't make any sense! Sounds like a computer glitch to me. So I emailed them at 8:53am...8:53am (this time is important) that morning telling them that I didn't go on the site to purchase a 6-month subscription at 5:25am (who would order something like that at 5 in the morning?) and already have a 12-month subscription, so why would I buy a 2nd subscription to receive duplicate boxes? I wanted them to cancel this subscription and refund me the $165. Also, it didn't even say that I PURCHASED a 6-month, it said that I RENEWED it. How can something be renewed if it wasn't purchased in the first place? At 9:43am (less that an hour after emailing them) I received an automated email saying my first box had been shipped...the box for a subscription that I never bought in the first place....the box that had apparently magically renewed without being bought in the first place. At 1:47pm (8 hours after my bank account being charged, 5 hours after my first email, 4 hours after the box had already been shipped) I get an email saying "We notice you have 2 subscriptions. Would you like me to cancel your 6-month subscription and refund you the remaining UNSHIPPED packages?" I replied with, "I would like you to cancel this subscription and refund me the full $165 since I sent you an email almost an hour before it shipped and should not be charged for that single box." In which they told me they could only refund me $131.50 because that single box shipped already. The single box cost $33.50. But I emailed them before it shipped out. It's not my fault that it took them 5 hours to receive my email. I explained that I did not go on the site and do this and I already have a subscription, I'm already a loyal customer, I've knowingly and willingly spent over $500 in the past with their company and never had any issues. They cancelled my 6-month subscription and the refund is on its way, but they refuse to pay me the remaining $33.50. I even told them I could return the shipped box if they sent me a return label because I already have the contents of that box with my 12-month subscription! My biggest things are, why would this 6-month subscription on my account say that 7 boxes have already been shipped and 5 are scheduled?Shouldn't it say 1 box has been shipped and 5 are schedule (1+5=6 for a 6 month/6 box subscription?) Sounds like a computer glitch to me! And why wouldn't they honor the email timestamps? If I get notified about my them charging my bank at 5:25am, email them about this mistake at 8:53am, they ship the box at 9:43am and don't get back to me until 1:47pm, what more can I do? I emailed them 50 minutes before this box was shipped! Maybe they should send an email a week before saying "hey, in a week you will be charged $165 for your renewal" rather than charging you, notifying you and sending the first box within the span of 4 hours! Horrible service! I will not be renewing with them after my 12 months are up!

I was gifted a 6 month subscription and enrolled using a gift card. I did not realize my *** information was being acquired. After the 6 months I assumed it would end because I used a gift card to purchase the 6 month subscription. But since they had my *** without me realizing it, they charged me. I contacted customer service and they refunded me for the 4 boxes but I am so upset that they would charge me when I only signed up because it was a gift. We have yet to even use the first 6 months of boxes and have not enjoyed this subscription. I regret even giving it a try and wish I would have never signed up. I feel it is misleading to sign up with a gift card but then find ways to auto renew. It's a scam to lure and deceive people.

I also am having issues with canceling my subscription. I have screen shots of emails showing I canceled my subscription. They skipped one month and then all of a sudden charged and shipped another box. still waiting on a response, expecting to get the same answer as the rest of the bunch. Also have a problem of the site not letting me deleted my payment information. I will reach out to my bank with proof of the cancellation and dispute the charge and then shed light on the other charges they are scamming people out of. Its fishy how a bunch of people canceled and still got charged and no refunds given.

I ordered a box from the company, but after quickly realizing this was a 6-month subscription service, I cancelled my order WITHIN THE HOUR. I checked my account details online at least twice to make sure it really was cancelled because I wanted to purchase another box set from them instead, and I just didn't want to risk paying for both. (They are extremely pricey.) After a few days, I got an e-mail saying the cancelled order had been shipped. I sent a message to Customer Service, and they were completely inflexible at first. They kept saying that ALL SALES ARE FINAL. Well, silly me for expecting them to be reasonable. They offered a 50% partial refund after a lot of pushing. If they had handled this issue professionally with their customers' interests in mind, they would have kept me as a loyal customer. I was interested in buying other box sets, but now personally experiencing their awful customer service tells me I should be warning others.

DO NOT BUY FROM THIS COMPANY. There are other mystery boxes like *** or the *** that you can try out. LISTEN TO THE REVIEWS.

I received 6 months of this as a gift, and was forced to give payment information for $0.00. As the 'Season' was 6 months and my certificate covered it, I didn't think much about it again. That is until several months after my final box had arrived, they charged me the full amount for the next 'Season' (another 6 months). I had no desire to experience this again (they actually sent me boxes out of order from Season 1, which ruined the entire experience for me -- they offered absolutely nothing for compensation for this error when I contacted them about missing boxes). I contacted them immediately for cancellation, but was told that they were 'sorry' I didn't pay closer attention to their TOS, but they offer no refunds/returns, even though the first box had not even been shipped yet.

We had made note that our subscription would auto-renew in Sept. but were renewed and charged in JULY! Why? Because we asked for the 2nd box to be sent early. This is what they used as justification to renew us earlier without notice. Only gave us a partial refund when we called them out. There are better companies offering better products for mystery lovers. Avoid!

We ordered a box and they shipped and billed for 2. When we asked for a refund with the returned product they simply relied "Give it to a friend." We will be disputing with the bank ASAP and hope these shady business practices do not go for much longer. Will be filling an inquiry with the Federal Trade Commission.

Purchased a game and had the option to pay in-full or pay for it in a monthly subscription. We just wanted to try it out so we decided month to month. The game was okay, we enjoyed it. We got the last box and had not completed it when we got another box for a new game. I asked if I could send the box back (unopened) for a refund as I did not ask to start a new game. I received a response saying its a subscription and I could cancel anytime, that its clear on their website yata yata. NO WHERE on their website does it say the subscription will continue into another game! I thought the subscription was for the game I selected. Now they are sending me a game they selected and want me to pay for it. SCAM. They wont refund for the game I didn't ask for so I am disputing the charge with my bank. I will be inline when the class action law suit is filed.

I received a subscription for my bday and we completed the class of '98 box. We enjoyed the boxes and looked forward to eliminating a suspect each month. When we got to the final box we were instructed to send an email to the investigator and we would receive an email with the results. We received the first email stating that the investigator would get back to us in 30 min. We never received a supplemental email. I contacted the company and spoke to Andrew via several emails. He was unable to give me any resolution and only stated that IT said nothing was wrong and it must be my email. I have never had issues with my email and it is not full. I also checked the junk/spam folders. This issue is not in my end considering we received the first email from the investigator. I responded to Andrew that I am requesting either the email be resent or we would like some sore of compensation. This box was incredibly pricey and to get to the end without a resolution is unacceptable. I never received an email back from Andrew and contacted costumer service again (10 days later) and never received a reply.

Received as a gift. Required to enter a credit card to activate the 6-month gift. At the completion of the 6-month period we received two emails offering the new 6-months. We DID NOT order, but regardless the credit card was charged. Because this was a gift, WE NEVER subscribed to the service. We have cancelled, but indicates the next 6-months will be delivered. Telephone number is "no longer available". We continue to try to contact the company.

Here to say what has already been said a hundred times. Received a Hunt A Killer gift card for Christmas and don't remember adding in my personal card info (although clearly I must have). Now I'm being charged an auto-renew charge of $165 for 6 more months of boxes, for something that I didn't even originally purchase. I cancelled, but it applies to the next renewal. So I'm out $165 with no option for a refund. I'm mad at myself for ever recommending this subscription box to people, now I have to tell everyone what a deceitful and sleezy company this actually is. AVOID.

Also, there is virtually no way to contact them. They have one email, I've never gotten a response from and a "chat function" that says they respond to in 24-48 hours.

I'll wait patiently for the class action lawsuit that will inevitably come from this.

RIP OFF! I had to cancel my CC so I wouldn't get charged AGAIN! Even though I CANCELED on website

We received a gift card for a single box from this company. When I tried to use the gift card from the company you had to enter your own credit card. I could not find a way to use this gift card without joining a misleading "membership". The intent was never to join an automatically renewing subscription. I considered joining just as you join for email addresses to have the ability to purchase another if we decided to make another purchase. There needs to be a simple clear way to use a gift card without being forced to join which is explained in the small print as the company pointed out in their reply. The second box was in our street after a rainstorm having been left outside of the mailbox by the postman. It is such a shame that this companies unclear policies that are designed to trick the consumer have put a cloud over what should have been a thoughtful gift. A good company that is proud of its product does not need to use such strategies. I have been told I cannot get a refund.

I paid for a 6 month subscription. I made sure to login last month to make sure that it was done and I had my last month coming. It showed this month (my last) as $0.00, which should be accurate as this would be my 6 and last month. However, this morning it said that I renewed for another 6 months and am being charged another $185! Absolutely not what I signed up for; I was to cancel before I got charged another 6 month but they made it look like I had one months time. They were incorrect! Not only that, I went online to make sure I cancelled it, which I did. And they then sent me an email saying my order shipped?! I absolutely cannot afford this right now and I have sent three emails and no response. I am begging them to cancel the payment and refund me but no reply. They are shady and deceitful in how they lay out their months to get you roped into another 6 months before you can cancel. Will NOT be recommending this to anyone else. Extremely dissatisfied and severely stressed out at losing this much money when my job hours and pay have been cut in light of recent world events.

Also got duped into the completely non-transparent ON PURPOSE six month auto renewal which is a financial burden during a pandemic for which they have NO EMPATHY. It is infuriating and shady and I will never recommend this to anyone. And this phone number doesn't work anymore, but if it did I know they wouldn't car. I hope they don't respond to my comment because I know they are not sorry and just want to keep the money. If they were sorry, they would issue refunds.

Really disappointed, as are many people here, with Hunt A Killer's automatic renewal policy. We received a gift subscription and I don't recall giving my personal card information, but I just got an email stating that I was just charged for another full subscription, something that I do not want. I immediately sent a note to the email in the fine print, but I haven't heard back and it doesn't seem likely I will get a refund, which is baffling. How is this company charging people such a steep price for something that they aren't aware of, nor want, and unwilling to give refunds? It's a bummer because this is something I would consider gifting people, but now will not do because I don't want them saddled with a surprise payment down the road.

I was charged at 2 am for a renewal after my 6 months was over. I sent an email (because that's the only way to contact them) and also left a comment on their Facebook page (which was clean but to the point) and the comment was deleted. They do not have a review section anywhere and now I see why. When I requested it be cancelled, they told me no and that I was wrong about what I ordered. Their customer service and response times are terrible, it's no wonder they don't have a review page.