Hunn Leather Products, Inc .

This issue was reviewed by our Service Manager in Roanoke and the Corporate Director of Service.  In researching the history for Mr. [redacted] complaint, we do not see where his vin#[redacted] was ever in the Roanoke shop with a complaint of GPS not working correctly, speedometer...

going blank, front wheel seals leaking, transmission binding, fuel filter gauge not working properly, lights not working under dash, or shims being installed.   The last time this truck was in the Roanoke shop was 6-19-15.  That repair was an exhaust after treatment issue.  [redacted] warranty paid for most of the repair and Truck Enterprises, Inc. paid the remainder as goodwill to the customer.  No other issues were found at that time.  The only other visits to the shop were 5-18-15 and 1-16-15.  Both were minor repairs consisting of an ecm update, thermostat replacement, and cleaning of the 7th injector on the after treatment.   Truck Enterprises, Inc. regrets to hear about Mr. [redacted] engine failure but the last visit to our Roanoke shop has been 21 months ago.

Thanks for nothing I have been complaining since I got truck emails and sent pictures.  Even [redacted] messeages. Stopped coming because all was done was cleared codes. Why drive 2 hours when I could drive 30 minutes for same thing but found out a lot more from other shop.  I have all my tickets and pictures. Social Media time. Never buy or go there again.  
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]