I did an extensive investigation into? the damage on [redacted] 's vehicle.? There is no way the lift could have damaged the car where the damage is and I explained my findings to [redacted] .? There are also multiple other areas where [redacted] 's car is damaged.? We had previously asked [redacted] to have his insurance company inspect the many damaged areas on [redacted] 's car and to look at the damage he claims we did and see what there opinion was as to whether or not they believed we damaged the car.? He refused.? That being said, I spoke to [redacted] yesterday and indicated that despite the damage not occurring here, we would repair the car at our expense so I am a bit surprised at the complaint since we already agreed to fix the damage at our expense
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]? Complaint: [redacted] I am rejecting this response because:Neither I nor the insurance company should have been charged for the loaner carIt was complimentaryThis is an invalid chargeThe warranty company should be reimbursedFurthermore, the work done under warranty took less than 1hr to perform, so no loaner should come in to play for that work regardless.Regards, [redacted]
I did an extensive investigation into? the damage on [redacted] 's vehicle.? There is no way the lift could have damaged the car where the damage is and I explained my findings to [redacted] .? There are also multiple other areas where [redacted] 's car is damaged.? We had previously asked [redacted] to have his insurance company inspect the many damaged areas on [redacted] 's car and to look at the damage he claims we did and see what there opinion was as to whether or not they believed we damaged the car.? He refused.? That being said, I spoke to [redacted] yesterday and indicated that despite the damage not occurring here, we would repair the car at our expense so I am a bit surprised at the complaint since we already agreed to fix the damage at our expense
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]? Complaint: [redacted] I am rejecting this response because:Neither I nor the insurance company should have been charged for the loaner carIt was complimentaryThis is an invalid chargeThe warranty company should be reimbursedFurthermore, the work done under warranty took less than 1hr to perform, so no loaner should come in to play for that work regardless.Regards, [redacted]