Human Capital Management

November 14, Hello [redacted] ***,We received your correspondence regarding Complaint ID [redacted] regarding medical insurance deductions occurring in 2013.In an effort to respond to the complaint, we have retrieved and attempted to retrieve relevant documentation from the employee benefit enrollment files and from the employee payroll files as well as billing invoices from our medical insurance carrier.Unfortunately, the medical insurance carrier's billing invoice records only allow the customer's access for a rolling one year periodConsequently, we had to request access to those billing invoice records through our Carrier's Large Account Representative which we didWe just have not received those records at this timeAs I stated this morning in a voice message I left for you, we have not yet received that critical documentation for review of all pertinent informationTherefore, we are requesting an extension of five days to submit our response to Revdex.com Complaint ID [redacted] no later than Wednesday, November 19, Thank you in advance for your consideration of our request for an extension and prompt response.Kathleen J Manager, Human Capital Management