I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[9/5/
I don't accept this resolution, because the corporate office continues to let the place in ***, VA to portray themselves as a Super This place is dishonest & never once told us they were not Super 8; especially since our receipt shows super as wellSee attached
*** K
with this resolution.]
Regards,
*** ***
Dear Contact,
I do apologize for the
situation. The property in [redacted], VA that was formerly affiliated with
Super 8, was a franchised location. As it was independently owned and operated,
any customer notification of their closure/change in brand is the
responsibility of the hotel owner, [redacted]. The responsibility
of handling this situation will need to be handled by the hotel ownership.
Please reach out to Mr. [redacted] to discuss the matter
further.
Thank you,
[redacted]
Customer Care
Thank you for
notifying our office of the concern filed by [redacted], at the Super 8
property located in [redacted]. VA.
Ms. [redacted] has
contacted our office regarding her concern with the Super 8 in [redacted], VA.
This property is no longer affiliated with the Super 8...
franchise. We have sent an email to the guest advising
her of this and directing Ms. [redacted] to contact the property directly
regarding this matter.
If your office
requires any further information regarding this resolution, please contact me
at [redacted].
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[9/5/
I don't accept this resolution, because the corporate office continues to let the place in ***, VA to portray themselves as a Super This place is dishonest & never once told us they were not Super 8; especially since our receipt shows super as wellSee attached
*** K
with this resolution.]
Regards,
*** ***
Dear Contact,
I do apologize for the
situation. The property in [redacted], VA that was formerly affiliated with
Super 8, was a franchised location. As it was independently owned and operated,
any customer notification of their closure/change in brand is the
responsibility of the hotel owner, [redacted]. The responsibility
of handling this situation will need to be handled by the hotel ownership.
Please reach out to Mr. [redacted] to discuss the matter
further.
Thank you,
[redacted]
Customer Care
Thank you for
notifying our office of the concern filed by [redacted], at the Super 8
property located in [redacted]. VA.
Ms. [redacted] has
contacted our office regarding her concern with the Super 8 in [redacted], VA.
This property is no longer affiliated with the Super 8...
franchise. We have sent an email to the guest advising
her of this and directing Ms. [redacted] to contact the property directly
regarding this matter.
If your office
requires any further information regarding this resolution, please contact me
at [redacted].
Sincerely,
[redacted]