HuHot Mongolian Grill

I WOULD LIKE TO FIRST LET YOU KNOW THAT I WAS A SUCCESSFUL RESTAURANT GM FOR YEARSWITH THAT BEING SAID I HAVE HAD CHRISTMAS PARTIES AT THIS LOCATION ON TWO SEPARATE OCCASIONS WITH NO ISSUEPREVIOUSLY ABOUT A MONTH AGO MY CHILDREN AND MY FRIEND ATE HERE AND WE EXPERIENCED SIMILAR UNFORTUNATE ISSUES AND WAS TOLD THAT THE VENDOR THAT DELIVERS THEIR SALAD WAS AT FAULT FOR US RECEIVING ROMAIN CORES IN OUR PLATED FOOD AND WAS ONLY OFFERED THEM TO BE REMOVED FROM THE PLATE TO BE INSPECTED AND A NEW SALAD WITH WE DIDN'T RECEIVE TILL THE END OF OUR MEAL AND BY THEN OF COURSE POINTLESS BC AT THIS LOCATION THEY WILL NOT GIVE TO GO BAGSME BEING A GM I KNOW THAT PLACING BLAME IS UNACCEPTABLE BUT SINCE I DIDN'T WANT TO DWELL ON THE ISSUE I CHALKED IT UP AS INEXPERIENCED THAT THE GM DIDN'T PREPARE THE 2ND SALAD AND RETURN PROMPTLY WITH ITSO BECAUSE THIS IS ONE OF MY FAVORITE RESTAURANTS I RETURNED WITH MY DAUGHTER YESTERDAY WE WERE SEATED WITH THE SAME WAITER AS BEFORE (NICE KID) AND WENT TO GET OUT MEAL (SALAD WAS WONDERFUL THIS TIME) AND SHORTLY AFTER WE SAT DOWN TO EAT MY YEAR OLD DAUGHTER BECAME ILL AND SPENT MINUTES IN THE REST ROOM, WITH ALL THAT I POLITELY ASKED IF WE COULD TAKE HER FOOD (I ATE WHILE SHE WAS IN THE BATHROOM) AND GET A LITTLE BOX, BUT I WAS GOING TO TAKE HER HOME BECAUSE OF HER NOT FEELING WELL, THE WAITER INFORMED ME THAT THAT WASN'T ALLOWED BUT WOULD ASK MANAGEMENT TO SEE IF WE COULD SINCE SHE HAD ONLY WENT UP ONCE AND HADN'T EATENTHE SAME GM CAME TO THE TABLE AND INFORMED ME THAT RULES WERE RULES AND HE CAN NOT HELP ME, NO APOLOGY NO EXPLANATION BESIDE IF I LET YOU DO IT THEN I WILL HAVE TO LET EVERYONEHE WAS RUDE AND CURT AND I UNDERSTAND RULES I ALSO UNDERSTAND COMPASSION AND I KNOW RULES CAN BE BENDED TO FIT EACH CUSTOMEREVEN IF WE NEVER RECEIVED A TO GO CONTAINER I WAS MORE UPSET THAT I WAS TREATED WITH OUT COMPASSION AND THE CURT RUDE(I BELIEVE HE REMEMBERED ME FROM MY PREVIOUS VISIT, THE SALAD SITUATION) BEHAVIORBECAUSE OF THAT BEHAVIOR I WAS UPSET AND WAS ASKED TO LEAVEMANAGMENT TRAINING IS A MUST HERE , ITS NOT JUST ABOUT FOLLOWING DIRECTION ITS ABOUT UNDERSTANDING YOUR GUEST AND MAKING SURE THEY ARE HAPPY EVEN IF I NEVER GOT A BAG TO GO LIKE I REQUESTEDHERE IS A NEWSPAPER ARTICLE FROM A GM THAT I FEEL HE NEEDS TO READHU HOT TRAIN YOUR STAF!