Hughes Network Systems

April 24, 2014

text-align: justify;"> 
[redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest, 10th Floor
Washington DC 20005-3404
 
Re:       [redacted]
 
File # [redacted]
 
Dear [redacted]:
 
In response to your letter to the executive customer support division of Hughes, it is our understanding that **. [redacted] has some concerns regarding her service. 
 
Relative to **. [redacted]’s concerns in regards to our Fair Access Policy, to ensure equal Internet access for all HughesNet subscribers, Hughes maintains a Fair Access Policy (FAP). This policy applies to all HughesNet service plans.  Hughes is unable to revise the Fair Access Policy due to shared bandwidth.
 
Unfortunately we cannot revert back to the original Fair Access Policy.
 
While Hughes makes every effort to disclose our benefits and limitations, Hughes understands **. [redacted] frustration and concern. 
 
After further review, **. [redacted] has been working with our community support team to uncover any underlying issues with her service. We have also added complimentary tokens to her account.
 
We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.
 
 
Very truly yours,
 
 
[redacted]
Executive Customer Support
[redacted]
[email protected]

September 4, 2015 Mr. [redacted]Trade Practice ConsultantRevdex.com1411 K Street Northwest 10th FloorWashington, DC 20005-3404 Re:       [redacted] Complaint ID...

[redacted]  Dear Mr. [redacted] In response to your letter to the Executive Customer Support division of Hughes, it is our understanding that Mr. Leland has some concerns regarding her HughesNet service.   Our Executive Customer Support representative reviewed all pertinent database records.  Our records indicate that the service was activated on May 28, 2015. On July 19, 2015, Mr. [redacted]s account was cancelled. As a result of cancellation within his contractual agreement, Mr. [redacted]s account was charged an early termination fee in the amount of $400.00. Regarding Mr. [redacted]s concern with Hughes’ data allowance, Hughes’ service is shared bandwidth with a Fair Access Policy. To ensure equal Internet access for all HughesNet subscribers, Hughes maintains a Fair Access Policy (FAP). The policy applies to all HughesNet service plans. Gen 4 customers have two buckets of fixed data allowance per month. One being anytime bytes and the other being bonus bytes which have a fixed amount of data consumption between 2am-8am their local time. Once the bonus bytes consumption has been exceeded, to resume normal browsing speeds it would be necessary to purchase tokens to be released from the Fair Access Policy. Depending on the service plan the fixed amount of data allowance for anytime bytes ranges from 5GB to 20GB per month. Please be advised that there were never any issues found to be the result of a problem with Hughes’ service. It was documented that Mr. Leland had exceeded his data allowance and he was advised as such as of July 17, 2015.  Once a customer begins service it has to be set up under auto pay either by e-check which comes directly out of the checking account or credit card billing which is automatically billed to the card on file. After the first billing cycle the customer can choose to sign up for invoice billing which has a standard fee of $5.00 per month. “Credit card payment is not required for residents of states where payment by credit cards may not be made mandatory. In the event that, for whatever reason, services charges are paid by you pursuant to a paper invoice to be prepared by Hughes, Hughes will charge you an additional administrative fee of $5.00 per month.”  Regarding Mr. [redacted]s request to cancel without penalty, please be advised that when Mr. Leland subscribed to the HughesNet Service, he expressly agreed that he would be subjected to an early termination fee in the event he cancelled his service within his contractual agreement. Consequently, we believe that we have a contractual right to assess these fees. However, in recognition of Mr. [redacted]s circumstances, Hughes agrees to make an exception regarding our cancelation policy. In light of the difficulties Mr. [redacted] experienced with our service, we have issued a credit of $400.00 to his account representing half of the early termination fee.  We sincerely regret any inconvenience that Mr. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to the complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.   Very truly yours,  Darron W[redacted]

February 7, 2014
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[redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest, 10th Floor
Washington DC 20005-3404
 
Re:       [redacted]
 
Case # [redacted]
 
Dear **. [redacted]:
 
In response to your letter to the Executive Customer Care division of Hughes,.  It is our understanding that **. [redacted] has some concerns regarding her HughesNet service. 
 
At the time **. [redacted] ordered her service, she had to agree to the terms and conditions of our subscriber agreement to begin her service with Hughes. Hughes’ subscriber agreement contains specific language advising our customers that we do not guarantee minimum speeds.  “HNS EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT THE SERVICE WILL BE ERROR-FREE, SECURE OR UNINTERRUPTED OR OPERATE AT ANY MINIMUM SPEEDS.
 
We value **. [redacted] as a customer. Accordingly, we are in the process of reviewing **. [redacted]’s service to uncover any underlying issues that may be present. **. [redacted] needs to take adequate speed test in the morning, afternoon and evening to fully evaluate the parameters at which his service is operating. 
 
In light of the difficulties **. [redacted] encountered with our service, we have issued a one-month service credit in the amount of $99.99 to her account. 
 
**. [redacted] may contact me at the number below with any additional questions. 
 
We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.
 
 
Very truly yours,
 
 
[redacted]
Executive Customer Support
###-###-####
[email protected]

July 16, 2014 [redacted]Trade Practice ConsultantRevdex.com1411 K Street Northwest, 10th FloorWashington DC 20005-3404  Re:       [redacted] Complaint...

[redacted]  Dear [redacted]: In response to your letter to the Executive Customer Support division of Hughes, we have contacted **. [redacted] to resolve the outstanding matter. It is our understanding that **. [redacted] has some concerns regarding her HughesNet service.   Our Executive Customer Support representative reviewed all pertinent database records.  Our records indicate that the service was activated on June 14, 2014. On June 20, 2014, **. [redacted] contacted our technical support department to report slow connectivity. **. [redacted] had an out of warranty service order to have a technician come to her site on June 15, 2014 to move the modem to another location. We have confirmed with **. [redacted] that the dispatch was completed. **. [redacted] was charged the dispatch fee of $125 and she has received credit on her Hughes account to offset that fee. **. [redacted] was advised to contact technical support to troubleshoot her service should she experience any issues after the completed dispatch. We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.Very truly yours, [redacted]Executive Customer Support###-###-####[email protected]

February 26, 2014
black;"> 
[redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest, 10th Floor
Washington DC 20005-3404
 
Re:       [redacted]
 
File #    [redacted]
 
Dear **. [redacted]:
 
In response to your letter to the executive customer support division of Hughes, it is our understanding that **. [redacted] has some concerns regarding her HughesNet service. 
 
**. [redacted] states she had issues with her billing cycle. As a result, Hughes issued a refund to the credit card on file. In addition, we applied a credit for $20.00 off for (10) months.
 
Unfortunately, we will be unable to cancel the account without penalty.
 
We left a message informing **. [redacted] of our decision on 2/26/2014 and we are awaiting a return call.
 
We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.
 
 
 
Very truly yours,
 
 
[redacted]
Executive Customer Support
###-###-####
[email protected]

To who it may concern. My name is Clarence S[redacted] and I want to make a complaint about HughesNet. My experience with them has been horrible. They promise one thing and never have been able to up hold their end of the Contract. I have had so many problems with their internet service. I have called them many times to resolve this matter and they always have given me the run around. finally I had enough with this company. They can not service my area and they were also taking money from me that wasn't authorize. they quoted one price and they would with draw another amount. This company I would not recommend for anyone to use their service. They don't have Intergrity, ethics or morals. Thank you.

July 15, 2014 [redacted]Trade Practice ConsultantRevdex.com1411 K Street Northwest, 10th FloorWashington DC 20005-3404 Re:       [redacted] Complaint [redacted]  Dear [redacted]...

[redacted]: In response to your letter to the Executive Customer Support division of Hughes, it is our understanding that [redacted] has some concerns regarding his HughesNet service.   Our Executive Customer Support representative reviewed all pertinent database records.  Our records indicate that the service is registered to [redacted] and was activated on June 15, 2013. On April 30, 2014, [redacted] contacted our technical support department to report that her service wasn’t working. [redacted] had an out of warranty service order to have a technician come to her scheduled to come to her site on May 15, 2014 and was charged the dispatch fee of $125 but it was credited on her Hughes account the same day to offset the charge. On May 15, 2014 our records indicate the technician closed the service order almost immediately after opening with no issues as the cause. We are investigating the matter to find out the specifics of the technician’s service order and corrective action will be taken as needed. At this point, we have issued a credit in the amount of $7.50 to [redacted]’s account to reflect the cost of the taxes associated with the $125.00 service charge.   We sincerely regret any inconvenience that [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration. Very truly yours,  Darron W[redacted]Executive Customer Support[redacted][email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
 
They never sent me no email about the discount ending and was not suppose to end till the end of October I was told and wrote it down.  I also did call them and ask them to remove my Guardians stuff and they said they can't unless there is another credit card on the file and in that case they're lying and falsifying stuff to make them look better
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

February 24, 2014
 
0pt;">[redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest, 10th Floor
Washington DC 20005-3404
 
Re: [redacted]
 
File# [redacted]
 
Dear [redacted]:
 
In response to your letter to the Executive Customer Care division of Hughes, it is our understanding that **. [redacted] has some concerns regarding her HughesNet service. 
 
After a review of case notes, we have issued a one month service refund to **. [redacted]’s account in the amount of $116.26 back to her credit card on file.  Unfortunately, we are unable to issue a refund for non-sufficient fees.
 
If **. [redacted] has any additional concerns she may contact me at the number below.
 
We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.
 
 
Very truly yours,
 
 
 
[redacted]
Executive Customer Support
###-###-####
[email protected]

Recently I signed up with Hughes Network for my home office Internet solution. I subscribed to the "Prime" plan which offers 10GB/month data plan. When technician installed equipment and asked if I use corporate VPN, which I do, he said I should be fine with plan. As a software consultant, I am required to download software as needed to perform my job. Three weeks into the first month plan, I had reached my 10GB limit, but still had 50GB for off-hours from 2 AM to 8 AM. This does not work for me as I need to work during core business hours from 8 AM to 5 PM. Once the data limit has been reach, performance is dramatically reduced o the point where I couldn't perform my daily work functions. With 5 days remaining before my data plan was reloaded, all I could basically do was correspond via email, or limited browsing. When the data plan was reloaded for the next month, I was able to resume my work until about the 9th day into the second month, I reached my data plan again. This time I contacted customer service to complain about the data limitation, and asked what their biggest plan they had. I could pay almost triple the amount for just 10GB more. Their top tier plan neither fit my budget or my data usage requirement. With very little choice, I asked to speak to a manager about providing 100 to 200 GB of data each month, I was told they couldn't do this because each customer gets equal amount to be fair. As I tried to explain to them that even with 10GB (daytime) and 50GB (nighttime), I still wouldn't have enough to do my work. Each month various for me, and for them to make an assumption that my data usage will be the same each month is just simply wrong. I spoke to a customer service manager who basically was unwilling to work with me, and left me with no choice but to cancel my contract. Then they wanted me to pay $385 to cancel the contract because they failed miserably to ensure me that their "Prime" plan was sufficient for what I needed. I asked them if you're going to charge me $385 for cancellation, then you should give me $385 worth of Internet service until the fund runs out. I think that's a fair offer. I even agreed to $200 cancellation fee but they wouldn't take it. To be charged $385 for cancellation fee for only 1.5 months of service is extremely excessive. How else can you try out their product without being trapped into a contract? They offered no 30-day or 60-day money back guarantee if you're not satisfied with their product or service. My experience with them went from very excited at first to extremely disappointed at the end. My advice is to stay away from them, be cautious of their data plan and what they say will work for you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I said this people are crooks, after the guy called from HughesNet  to come and pick up the devices from my roof on Friday morning, which make me not to own them anything, a collector called  me today  to collect the money from me for HughesNet.
Regards,
[redacted]

June 20, 2014 [redacted]Trade Practice ConsultantRevdex.com1411 K Street Northwest 10th FloorWashington, DC 20005-3404 Re:       [redacted] Complaint ID [redacted] Dear [redacted]: In response to your rebuttal letter to the executive customer support division of Hughes, we have previously contacted [redacted] to resolve the outstanding matter. It is our understanding that [redacted] has some concerns regarding her service.  Regarding [redacted]’s latest concern, we’re sorry that [redacted] feels as though the basis for her complaint wasn’t understood. It was acknowledge in the original response that there were some interactions between [redacted] and members of Hughes’ customer support that she wasn’t very happy about.  As we mentioned in our first response, we understand the importance of being given the correct information at all times. We take those matters very seriously and will certainly look into [redacted]’s interactions with our customer support and provide coaching as needed to prevent these kinds of escalations. [redacted]’s concerns will be addressed internally and corrective measures will be implemented as needed.  We sincerely regret any inconvenience that [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration. Very truly yours, [redacted]Executive Customer Support###-###-####[email protected]

THIS COMPANY LIES! THEY DO NOT INFORM CUSTOMERS YOU ARE IN A TWO YEAR CONTRACT. THE INSTALLERS TELL YOU THEY NEED YOUR SIGNATURE STATING WORK WAS COMPLETED AND THAT IS ACTUALLY YOU SIGNING THE TWO YEAR CONTRACT. THEY WOULD NOT GIVE ME TIME TO READ IT, THEY SAY THEY PROMISE NO CONTRACT...LIES LIES LIES!!!!!! ONCE YOU SHIP BACK EQUIPMENT THEY STILL CHARGE YOU AND THEN SEND YOU TO COLLECTIONS. I HAVE BEEN DEALING WITH THIS COMPANY FOR A YEAR IN A HALF NOW FOR ONLY 2 MONTHS OF SERVICE(SERVICE NEVER WORKED). I PAID A 389.26 CONTRACT FEE FOR CANCELLING I SHIPPED BACK EQUIPMENT OVER 8 MONTHS AGO AND NOW THEY SEND ME TO COLLECTIONS BECAUSE THEY NEVER RECEIVED EQUIPMENT BACK. THEY REFUSE TO LET YOU SPEAK WITH A MANAGER. THEIR CUSTOMER SERVICE SKILLS ARE AWFUL......THIS IS THE WORSE SERVICE PROVIDER I HAVE EVER HAD!!!!!!! DO NOT DO BUSINESS WITH THEM!!!!!!!!!

March 13, 2014
**. [redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest, 10th Floor
Washington DC 20005-3404
Re: [redacted]
File# [redacted]
Dear [redacted]
In response to your letter to the executive customer support division of Hughes, it is our understanding that **. [redacted] has some additional concerns regarding his HughesNet service.
In order to clarify **. [redacted] concerns. **. [redacted] would need to contact me directly at the number below for closure.
We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration.
Very truly yours,
[redacted]
Executive Customer Support
###-###-####
[email protected]

May 7, 2014 **. [redacted]Trade Practice ConsultantRevdex.com1411 K Street Northwest, 10th FloorWashington DC 20005-3404 Re:       [redacted] Complaint ID...

[redacted]  Dear **. [redacted]: In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact **. [redacted] to resolve the outstanding matter.  It is our understanding that **. [redacted] has some concerns regarding his HughesNet service.   Our Executive Customer Support representative reviewed all pertinent database records.  Our records indicate that **. [redacted]’s account was activated on April 6, 2014 and requested to cancel his service on April 24, 2014.  Due to the account being cancelled within 30 days, there is no contractual agreement and the early termination fee of $400 does not apply. **. [redacted]’s account has be credited the disputed amount of $50.89 and that amount has been refunded to the card on file. A message was left with our decision on May 7, 2014. We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.   Very truly yours,  [redacted]Executive Customer Support###-###-####[email protected]

March 13, 2014
 
[redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest 10th Floor
Washington, DC 20005-3404
 
Re:       [redacted]
 
Complaint ID...

[redacted]
 
Dear [redacted]:
 
In response to your letter to the executive customer support division of Hughes, we have attempted to contact **. [redacted] to resolve the outstanding matter. It is our understanding that **. [redacted] has some concerns regarding her service.
 
Our Executive Customer Support division of Hughes reviewed all pertinent database records prior to attempting contact with **. [redacted]. Our records indicate that **. [redacted]’s service was activated on September 5, 2013. Relative to **. [redacted]’s concerns in regards to our Fair Access Policy, to ensure equal Internet access for all HughesNet subscribers, Hughes maintains a Fair Access Policy (FAP). This policy applies to all HughesNet service plans. Gen 4 customers have two buckets of fixed data allowance per month. One being anytime bytes and the other being bonus bytes which have a fixed amount of data consumption between 2am-8am their local time. Once the bonus bytes consumption has been exceeded, to resume normal browsing speeds it would be necessary to purchase tokens to be released from the Fair Access Policy. Depending on the service plan the fixed amount of data allowance for each bucket ranges from 10GB to 20GB per month.
 
We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.
 
Very truly yours,
 
[redacted]
Executive Customer Support
###-###-####
[email protected]

April 23, 2014

text-align: justify;"> 
[redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest, 10th Floor
Washington DC 20005-3404
 
Re:       [redacted]
 
Complaint ID # [redacted]
 
Dear **. [redacted]:
 
In response to your letter to the Executive Customer Support division of Hughes, we are unfortunately unable to contact **. [redacted] to resolve the outstanding matter.  It is our understanding that **. [redacted] has some concerns regarding her HughesNet service. 
 
In order to bring resolution to **. [redacted] complaint, Hughes would need the account number or phone number associated with the account. **. [redacted] may email her account information to the email address below putting my name in the subject field or she may contact me at the number below for closure.
 
Hughes is wholly committed to clarifying the nature **. [redacted]’s concerns and expectations relative to her account. We look forward to addressing these concerns as soon as possible, and are appreciative of your efforts in facilitating contact with **. [redacted].
 
Very truly yours,
 
[redacted]
Executive Support
###-###-####
[email protected]

March 12, 2014
 
[redacted]
Trade Practice Consultant
Revdex.com
1411 K Street Northwest, 10th Floor
Washington DC 20005-3404
 
Re:       [redacted]
 
Complaint ID...

[redacted]
 
 
Dear [redacted]:
 
In response to your letter to the Executive Customer Support division of Hughes, we haven’t attempted to contact **. [redacted] per request to resolve the outstanding matter.  It is our understanding that **. [redacted] has some concerns regarding her HughesNet service. 
 
Our Executive Customer Support representative reviewed all pertinent database records.  Our records indicate that **. [redacted]’s account was activated on June 20, 2005 and requested to cancel her service on August 8, 2013.
 
Due to the account being cancelled outside of the 24 month commitment period, there is no contractual agreement and the early termination fee of $400 does not apply. **. [redacted]’s account has be credited the disputed amount of $208.45 leaving her with a $0.00 balance. 
 
We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.
 
 
 
Very truly yours,
 
 
[redacted]
Executive Customer Support
###-###-####
[email protected]

May 21, 2014 [redacted] Trade Practice Consultant Revdex.com 1411 K Street Northwest, 10th Floor Washington DC 20005-3404 Re: [redacted] File# [redacted] Dear [redacted]: In response to your letter to the Executive Customer Care division of Hughes it is our understanding that **. [redacted] has some additional concerns regarding his service. As previously stated, Hughes understands the **. [redacted] frustrations. As a result, Hughes will waive half of the early termination fee upon cancellation.
 
We have attached the signed installation agreement accepting the terms and conditions of our service including a (24) month commitment.
 
Please see the full terms at http://legal.hughesnet.com/Home.cfm.
 
The equipment needs to be returned within 45 days of the cancellation date to avoid being charged an unreturned equipment fee. **. [redacted] may contact me at the number below with his preferred cancellation date. We sincerely regret any inconvenience that **. [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith. In the event you have any additional questions or comments, do not hesitate to contact me. Thank you very much for your consideration. Very truly yours, [redacted] Executive Customer Support ###-###-#### [email protected]

For other reviewers who have had very poor Internet service, I didn't even get that. What I did get was 10 hours of time wasted with their customer service, equipment mounted to my house that is of no use, continued bills for services not rendered, and now a letter from a collection agency saying I owe them over $800!
So I'll give you my story and suggestions. Needing rural Internet service I foolishly bought into HughesNet's claim that as long as I had a good view of the southern sky, they would deliver. When asked if they couldn't deliver they said they wouldn't charge. Nothing could be further from the truth.
After waiting a month to get an independently hired technician to mount the hardware and connect the modem all the diagnostics showed the equipment, modem and satellite to be working fine, yet no Internet service. After 8 hours on the phone over 2 weeks, they discovered that due to an internal billing error there was a block on my account even though I had paid in advance six weeks earlier.
They promised that they just needed to remove the block, that they would give me a free month in consideration and it would only take 24 hours. 2 weeks later, no resolution so I spent 2 more hours trying to cancel, get a full refund and have them take the equipment off my house.
Their response was that they would refund me everything except the taxes they had to pay and it was my responsibility to climb on top of the house and remove the equipment. BUT I could keep the equipment if I wanted. After my objection, they agreed to have a tech come out to take it down, gave me a confirmation number for my refund and for the cancellation.
No tech ever came, no refund was credited, but instead I continued to get charged monthly by Hughesnet. I then get a letter from a collection agency for over $800, not for the monthly charges, but $500 for early cancellation and $300 for the equipment. This is the honest to God truth.
So here is my advice:
1. Make sure to pay by credit card. When they charge, simply dispute the charge with your credit card company like I did and you won't have to pay. Hughesnet will eventually cave because they have no legal standing to charge for services they didn't provide.
2. When the collection letter comes, dispute that as well and they won't put it on your credit rating if you have a legitimate dispute.
3. Write online reviews like this and spread the word to everyone to avoid this company at all costs.
4. Laugh - because with thousands of negative online reviews this company is nothing more than a complete joke!