Hughes Management & Consulting

My name is Ursula ***, I own Unit *** at *** Geneva Dr. Palatine
Due to heavy rain and poor tuck-pointing on the exterior brick wall of my ac unit, my entire interior wall is damaged and filled with water. Mold shall start growing soon. Not only is the wall totally damaged and must be replaced, but our AC is no longer working, hence is got drenched in water, but also now my floor is buckling. I have emailed this company and no answer, I have called this company and Lynn literally cuts me off every-time I speak and hangs up the phone. Where is the professionalism? Why isn't this issues being resolved, hence it is not the homeowner's fault - my fault, the service tech came out once and tuck-pointed the exterior of the ac with the attempt to fix it - yet the mortar is chipping off. The drywall is all wet and and needs to be replaced, they promised to do this, yet when asked when, they hang up the phone and do not respond to multiple emails sent. We have an infant at home and are living in pure mayhem and this management company is simply non-responsive. These issues must be repaired by the association and the management company should be communicating with the board of directors and informing the homeowner of next step. This issue was submitted September 13th at 8 am and currently it is Tuesday 4pm and no word. If it rains, more water shall enter our home and more damage will occur.

My basement flooded on June 5, 2019. I had a plumbing company out to assess cause of damage and it was determined the drain tile was crushed in the backyard and not due to anything in my home. This should be covered by HMCC as part of my homeowner's coverage, as well as the cost of cleanup, repair and damage to personal property. Estimates were sent and they denied coverage stating it's my problem. I continue to have water and they said to send further info. On 8/5/19 the plumber and I contacted HMCC again stating it's now an emergency, the sewer has also been compromised and now sewage is coming into my home. I can not use water or plumbing. HMCC's response was to send the information and they will not state that repairs are going to be approved or reimbursed. I have $10,000.00 in personal property damaged due to water/sewage; $6000+ to have the yard dug up (which is common property) and over $2000+ in clean up costs and water/sewage continues to come into my home. The contact person is nice and friendly; but she has not been able to facilitate this moving forward with HMCC meeting their responsibilities as outlined in our association bylaws. They are responsible for repairs outside the home in common areas. This falls under their purview. We have respiratory allergies and I have had asthma/health problems since this incident that will continue until my home is clean and sewers/drains are functioning properly so there is no water in my home.

HORRIBLE management company, I have been a homeowner in a property managed by this company for 15 years and the staff are rude, incompetent, unhelpful, and not knowledgeable. If I could give no stars I would.
There is not one person on this staff that can speak knowledgeable about unit issues, they have hung up the phone on me multiple times. When asked to speak to another source about the woman that answers the phone, she gets defensive.
I had a random car parked in my driveway for over 4 hours, my car was in the garage and I could not get out. Management company said that it was not their problem and I had to call the police. Called the police and they could not tow because there was no SIGNAGE in the development which meant it was private property. Called back again and management company said not their problem.
I needed to leave to go to a CHEMOTHERAPY appointment and had to ***. I then asked for reimbursement on my *** receipts and basically was told that I was SOL.
These people are criminals!

If I could give a rating of 0 I would. I have been trying to communicate with Hughes Management Company for over TWO MONTHS and haven't gotten anywhere.
Over two months ago I had a pipe burst in my basement and needed to file a claim with the association. I emailed them for several weeks and in each email I asked if there was any information they needed from me to move forward with the claim. I never got a response. I finally called and Rebecca told me they couldn't do anything with my claim because they were waiting on information from ME! When I expressed my surprise, Rebecca was curt and rude.
I sent the pictures of the damages of my basement. After some time I finally heard from the association's broker that they would not file a claim on my behalf. Strange, since an adjuster never actually came to my house to look at the damages. Plus, my insurance company requires a letter from the townhouse association's adjuster stating their position on the claim. I have been writing the association for weeks asking for this letter and not a single response. My insurance company has called Hughes Management as well as the restoration company who is ready to move forward and repair my basket and they haven't received any communication in return.
Yesterday I called and was told by Lynn (also curt and rude) that the best way to get what I needed was through email. I explained to her that I had been emailing and wasn't getting any responses so emailing wasn't the "best way." She said she wouldn't "rehash" my emails and she wouldn't tell me anything regarding my request for a letter from an adjuster. Every single question I asked was given the same response "I have no information for you."
I originally thought it was strange that they would take a position on a claim without ever sending anyone over to look at the damage in my basement. It's more than strange, it's downright shady.
My pipe broke February 1 and it's now April 12. My basement remains in complete upheaval and I am no where closer to resolving this than I was two months ago.

My wife and I own a property managed by this company. We are separated and she is trying to move into the unit we own and the management is refusing to let her in as she is not able to provide documentation she lived there last year...We are trying to reason with them she has changed her ID, car registration and utility bill NOW but they continue to request documents from last year which are irrelevant if she wants to move in back NOW into a unit we pay mortgage and assessment for and we own. They do not want to accept the deposit move in fee, she went to the office to give it to the receptionist who refused to take it and called the police to make my wife leave as she wanted to speak to the manager. Since then my wife had emailed Mr. three times asking what else does the management company need so she can move back in, she provided all the updated information and they are not responding. So she cannot move in as they are not accepting the deposit fee and will fine her without it later, plus they are not giving her a car sticker to be able to park her car overnight. The front desk people are impossible to work with. They hang up the phone every time we have a question and say " I cannot talk to you" as our account is red flagged or something. Lynn, Peggy, Rebecca, Cheryl all of them. The one that called the police the other day when my wife tried to hand her the deposit move in fee, almost slammed the window partition on her hand....Please check all the reviews on *** for this company, people are saying the same what I am writing about now for the past 2 years. *** were contacting some of those people to write a story I heard, and hopefully someone can look further into why they are doing what they are doing. The worst part is that we begged the staff to talk directly to Mr *** and they refuse, or he is telling them to say no...Point is we have never been able to directly talk to him as a manager of the company that is causing us this distress

My experience has been right on target *** and *** Who defames their own customers? Evidently Hughes Management Company. The response is entertaining at best but not professional and that’s what you get with this company.

Our condo needs to find another management office. They do nothing in a timely manner other than increasing our HOA’s every year. Their staff as no knowledge of what is going on. We are condo homeowners but they make us feel like renters with all rules and regulations that are ridiculous. For example: no doormats, no playing or congregating on grassy areas, no pets of any kind. Also, when something needs repairing, it takes 3 weeks or longer. During meetings, they are rude and obscure about what we have questions about.

By far the worst management company ever. Horrible customer experience over the phone. This company will find any excuse to fine you. Very rude staff would not listen to you, if you have a complaint they will ask to write a letter to the board of residence or whatever. Wrote couple of letters nothing ever happens and they had the nerve to tell me there were no records of my letters. These people working at this company are not there to provide service, they are there to make residents miserable and collect their monthly dues. It looks like the company needs to review their priorities and pay attention to the residents that they are serving. Look at their Google Reviews not a single positive comment.