HUDSON WOBBECKE ENTERPRISES INC

** *** bought a pair of Lindberg glasses in May of this yearWe explained to her that in this type of lenses there is some adjustment timeWhen she returned to the store for a piece to be fixed, she was helped with courtesy and professionalism by my brother.It was not until last month that she
came to the store when I was there, and complained about her glasses not being rightBesides her attitude, which was uncomfortable for my other customers in the store, it was her voice and the type of complaintShe was demanding something that could not be done without investigating the matterFor her to come to my store and argue that someone else had told her that there was a problem with the lenses was not for us to takeIf a complaint like that is presented, it has to be done in writing, with the specifics and with the corresponding reference.What I did tell *** *** is that I needed the corresponding reference in writingI did not dismiss her, I just asked for a professional evidence of what she was demandingAgain, for her to come to my store and tell me that there was something wrong with my product, it was not enoughShe did get upset and started threatening me, and even called me names.Our goal is to serve our customer and offer the best productsWe take that as our pride and as our flagshipI did explain to her that even if the three month guarantee expired, we would be willing to help herAfter doing a quick check on the spot, I did not see anything wrong with the lensesThat's why I asked *** *** for a written proofShould she bring that, we are more than willing to help her.James E***