Hudson Incentives, Inc.

Customer satisfaction is very important to us and therefore we try to be as transparent about our pricing as possibleOur prices are easily found on our website, confirmed at the time of order and then listed on our Service Order Agreement, which needs to be signed by our customers before an order
is processedThe rate you signed up for is our Family Plan, which is $54.95/month and can be found on our website at *** * If you would like a copy of the signed *** we would be happy to send it to you againThere was also an authorized prepayment of the first month made on the date of order for $(monthly price plus FCC fee)If there is any other information I can provide, please let me knowThank you, *** Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not honk this is acceptable.As I mentioned in the original complaint, I was very interested in continuing/fulfilling my contract with the company, however, they do not offer services in my new area.This move was not expected at the time of the contract signing.I think an acceptable agreement would be for my $fee be refunded and they amend their contract stating the customer is responsible for early termination fees if they move outside of a non-serviced area.Had I known this, I wound not have signed a contract with this company. I am requesting my $to be refunded
Regards,
*** ***

Response:IgLou waives install fees when customers agree to a one year commitment, which this customer agreed to in July She called to cancel early in January 2018, and therefore was charged the early cancellation feeThe Service Order Agreement that she signed when ordering was sent to her
01/02/for her records.Sent on: 1/31/11:15:AM