Hubert Vester Toyota Of Wilson

I brought a car with false information and Now that I Know they don't want to take responsibility.
My wife and I were in need of a dependable car. So after doing all the research and finding the one to fit our budget and likes, Hubert Vester Toyota of Wilson was the place. We went and found a 2016 ***(Gray). My wife works at the ***. She did a *** and the dealership did as well. Once we went through all the preliminaries(approval, text drive) we negotiated and neither *** showed any problems with vehicle and so we all came to an agreement and got the car at $13,500. Car salesman *** worked with us and The sales manager(don't remember his name but I know the face). We were assured nothing was wrong with vehicle. That was March 3/3/2018. So 12/20 /2018 after looking to make a trade-in at another dealership and having a *** done on our car for value, there was a damage report that popped up from 9/26/2016, over 2yrs ago. So you know I'm frustrated to find this out and not only that but to see that it was reported a month after we brought the 2016 *** according to ***, making this look like they dubbed the *** in some way just to sell the car. So not wanting to trade the car until I get some answers, I set up an appointment with the previous salesman *** to discuss these issues. We meet on December 26, 2018 and he directs us to the now NEW sales manager. NOT the previous one who approved the sale. He tells us that "I wasn't here then, so I can't doing anything about it". So we told him we would like to be compensated for this and he tells us "well the *** is saying that its rear damage and in my 10yrs of selling cars, that can be something in process that just popped up now and not then or something as minor as someone backing into a grocery cart". Nevertheless I did have my father-in-law there to listen in and help out. The Sales manager said "I can compensate and help do something if you're trying to trade it in". So after finding another car that was $17k, we asked him to negotiate at $15k with our trade and he said "ok, I'll see what I can do". Once he went and came back, the price was $20k with our trade and he only dropped the price about $200-$300. We said no, and his reply was "I'm sorry, that's the best I can do. I want to earn your business, I can only do maybe another $120 off." My response was no again and I told him I 'm stuck with a car I owe over $12k on and the value of the car is only $9k because they gave me false *** which I believe they went in and manipulated just get the most out of the sale they could. I do understand cars lose some value of the car but I know it shouldn't be that much in only 8 months. I wouldn't have bought this car with an accident and neither would the credit union had financed it simply because of the value of the car vs the sales price. I just wanted to be compensated with another car at a better deal or them paying the remaining balance off owed on this car. This is VERY VERY bad Sales practices and makes bad business. I will no longer take my business there in the future. But I want something done and not the same old "I'm sorry I wish I could but" line.

I purchased a used vehicle. Multiple promises and stipulations of the negotiation were not met; including the delivery of a license plate in 30 days.
On 23 July 2018 I signed the purchase of a 2015 *** from Hubert Vester *** of Wilson, NC. During the price negotiations with the salesman and sales manager it was agreed that the dealership would complete the following tasks. Note, the initial offer was largely based on the delivery date and the final price was $200 higher than the initial offer with the specific understanding that the following also be provided.
-Deliver vehicle 25 July (not delivered until 26 July)
-Perform 100,000 mile inspection (not verified complete)
-Fix rear passenger door seal (not fixed on delivery)
-Provide *** Report (Finally sent 16 August after multiple successful attempts to contact multiple representatives in the office)
-Pay AR registration and license plate delivery (never arrived and temporary tags have expired)

The staff was very confident and made multiple reassurances in their ability to deliver before the sale was completed, but since then they have not reached out in a reasonable timeframe to resolve shortcomings, have been difficult to contact, and do not return phone calls. It appears they are very successful at selling vehicles, but they over-promise to their customers and understaff their employees resulting to dishonest service.

The remaining unresolved agreement is the vehicle registration. I requested to take care of the registration on my own, to include paying sales tax, but the sales manager insisted he take responsibility for it to protect the delivershop from customers that do not register the vehicle within the 30 day period. On August 13th, 10 days before temporary tags expired, I was informed they were unable to complete the registration due to not having proof of property tax or insurance. I delivered the documents the next day, but the tags did not arrive before the temporary tags expired and still have not arrived. I was also not provided an extension. I contacted the officer manager 3 times in the days leading up to the expiration to include twice on the day of expiration. Each time I spoke with him he said he would call me back, but he never did.
Now I have a vehicle I purchased a month ago that I cannot drive legally due to unmet promises from multiple members of Hubert Vester ***'s staff.
Separately, to add to the dishonest sales practices, in the days after I purchased the vehicle, they raised the vehicle list price on their website from $26,304 to $27,120 when the final purchase price was $25,558.30. This indicates that they are creating artificially high values for used vehicles to rig pricing.

I hope they reference a document I signed that listed "no further requirements" as part of the sale. The salesman presented it already complete with a line through the section for further deliverables like it wasn't a big deal. I foolishly trusted that the rapport the staff built with me was honest and when they said "I'll take care of it", they would actually take care of it. This is the one document I signed that I wasn't provided a copy of before I left, but I'm hindsight could clear them of most responsibility.

Falsely Misled by Sales Rep and Company
Ever Since Saturday. Feb 3rd, I have been looking for a reliable vehicle since my van isn't running. No dealership except for Hubert Vester Toyota, in Wilson, was willing to help me. I was specifically told that I qualified for a vehicle, however, I needed a cosigner for INCOME and not credit. I was told even though I have no established credit, that I could get a vehicle because it wasn't bad credit, just not established and only needed to prove $2,400 total income. The whole agreement was proving $2,400 income, using my van as a trade for the downpayment, and financing a 2013 *** EX, for $150 or less a month payment. Today, Feb. 9th, 2018, I brought a cosigner with me, and proved the minimum amount of income. I got to look at the vehicle, start her up, and everything only to come back inside and be told that I can't get the car because there wasn't enough credit even with my cosigner. This is a huge problem, not only for the sheer fact that I was lied to, wasted money and time on travel, and was rejected after already being told I was approved, but my job depends on me having a vehicle as well as transporting my 3 year old son to his appointments. I have text messages between me and the sales consultant, ***, detailing everything I needed for today and what I needed to prove and will be more than happy to submit them to you. Businesses shouldn't be allowed to lie to their customers, it's just morally wrong and bad business ethics. They even agreed with me at the dealership when I compared it to fast food. I said "If you order a burger from me and it's not given to you, as it was guaranteed to you, isn't it the responsibility of the company serving the burger to fix the problem if you were lied to?"...and the gentleman (manager)said "Yes, you are exactly right but there's nothing I can do for you"...Now, what does that say when the Manager flat out told me, "yeah, sorry, we lied"? Please help me correct this situation, thank you so much.