HTC

June 17, 2015 RE: Revdex.com ComplaintCase #: [redacted] Dear [redacted],  A copy of your report filed with the Revdex.comof Alaska, Oregon and Western Washington has been received by HTC regardingyour HTC mobile device. We apologize for...

theinconvenience you encountered while having your device replaced by HTC. Due tounforeseen circumstances there was an unexpected delay when sending thisreplacement. Our records indicate that yourdevice was delivered on the 4th of May.  If you need to reach us in the future, please do nothesitate to contact us at[redacted] from 8am to 1am EST 7 days a week. Sincerely, HTC Customer Care   HTC America CC:      Revdex.com ofAlaska, Oregon and Western Washington

Complaint: [redacted]I am rejecting this response because: 
There is no reason that a charging port should stop working after only 16 months of using the phone.  This is a defect in either the phone or design.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

HTC understands [redacted]'s concern, the Corporate Office is aware of this situation, the ticket number #[redacted] has been added to the priority list in order to push this process. As soon as the repair center has a tracking number for the customer he will be notified.

Information has been requested to HTC repair facility in order to verify if the situation is related to coverage and service.Customer has been advised to reach his service provider.Once the investigation is completed customer will be contacted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
I have not heard of a resolution.
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and to date (9/2/15) I continue to WAIT on HTC to email me the shipping information (number) to affix to the box before I can send the phone to them for testing. I expected something from them by now. I still have a dead phone, going on 3.5 weeks. ?THIS ISSUE REMAINS UNRESOLVED.Sincerely, [redacted]

We have received his case and we are currently working to find a fast solution in regards to providing him with his product repaired which is related to ticket Uh OH ticket [redacted]

Revdex.com:Still getting the runaround from them, but will hope they will actually resolve this.  I seriously doubt they will though.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

June 24th 2015 RE: Revdex.com ComplaintCase #: [redacted] Dear Mr. [redacted],  A copy of your report filed with the Revdex.com of Alaska, Oregon and Western Washington has been received by HTC regarding your HTC mobile device. We are sorry to hear...

that your experience has been less than satisfactory. Our records indicate the unlock code was given to you on the 16th of April and the replacement device was delivered on the 17th of April. We would like to apologize for any inconvenience that you have received. If you have any other questions please contact us back at [redacted] from 8am to 1am EST 7 days a week.               Sincerely, HTC Customer Care         HTC America  CC:         Revdex.com of Alaska, Oregon and Western Washington

HTC will fulfill customer’s replacement request in accordance with the On Site exchange terms and conditions. At this moment the repair center is waiting for the re-stock of the 3 in 1 cable. Every replacement process related to this unit is on the back-order list. As soon as a tracking number is generated the customer will be contacted

As promised, we are sharing the available tracking number that was generated for the RMA ticket # [redacted]. The customer can expect the device to be delivered on Friday, 12/15/2017, he can check this information with the UPS tracking number [redacted]. We thank the customer for his patience and understanding with HTC.

Complaint: [redacted]I am rejecting this response because:
It's not even a response...all it is is the company indicating they are trying to reach the Revdex.com.  They do not refute anything I have written.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

We have contacted the customer, and per our conversation he is willing to proceed with the exchange process already started with the ticket ID number [redacted] under the limited warranty of the product. Thus, he will be receiving the replacement device that is in transit to his mailing address...

with the UPS tracking reference number [redacted] within 24-48 business hours.

We are currently working diligently to address the delay in this case by giving it the required priority. We look forward to provide a resolution for Mr. [redacted] as soon as possible. Unfortunately, at this time we are unable to provide a return tracking number, so we are still pending to receive an update to return the device repaired.

HTC apologizes for any inconvenience the customer might have encountered with our products. The customer has been in contact with the HTC technical support and a resolution has been provided, a standard repair order was created under ticket [redacted]. We received the device on...

31/08/2016 and we will return the device after fixed within 7-10 business days.

On the 16th of September, Mr. [redacted] spoke with an HTC representative and accepted an Advanced Exchange of his device. After review of the tracking we see that the device was delivered to him on the 21st of September. Once we have received his device back we will assume this case to be...

closed.