Howell's Septic & Sewer

Client called stated water line busted under houseOur techs
0.25in; text-align: justify;">were sent outOn arrival found standing water in crawl space: frozen water pipe busted do to cold temperaturesClient was advised of need to pump standing water out of crawl space client chose not to have water pumped outClient also did not wish to have power off while techsclimbed threw water to repair lineClient was advised, also written on invoice it would be a few days before techs would returnNeed of warmer weather and standing water to go downRepairs were done enough at that time for client to still be able to use water without busted lineThe standing water under crawl space from frozen busted water line may cause client issues in futureOur techsadvised of need to pump out standing water, client refusedWe do not feel any mold issues would be of our doing nor faltWe try to answer all calls at our companySometimes calls are missed do to not in office, on another line, ectnone intentionallyClient was spoken to over the phone on several occasionsWe are sorry if we missed one did not have any intentions toAll repairs was completed on March without any complaints from clientWas surprised by this complaintWe are sorry the client is unhappyWalt H***