Houston Eye Associates

Dear Mr [redacted] we apologize for the grave inconvenience you have had with our optical store We are looking into the matter and a supervisor will contact you Although your experience with us has not been a pleasant one, we do appreciate you alerting us of the issues you have had so we can prevent this from happening in the future.Thank you,Amy T [redacted] Business Development and MarketingHouston Eye Associates

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I met with Mr [redacted] [redacted] today .He had my glasses checked and had me do another eye exam was told I needed to have a eye procedure to remove the cloudy lens .He said he would give me credit for the glasses I have just bought if I had the cloudy lens surgey within a yearI told him I would read the info papers he gave me and decide what I would doI was well satisfied with the results with the meeting with him and will close this complaint [redacted] ***

*** *** our Optical Manager called Mr*** on 1/and left a voice message for Mr***. We were attempting to resolve his issue with a 10% discount. We have yet to hear from Mr*** to see if this offer is satisfactory or not. We feel we have tried to resolve this issue in a timely manner.Houston Eye Associates

Good Morning,
This issue has been resolved and a new billing statement has been issued to reflect the correct visit feesThe original quote of $was accurate, and the wife did pay this amount at the time of serviceThe husband paid part of this amount, with the remainder submitted to
insuranceBased on the insurance denial, we will now bill the patient the outstanding balance of the quoted feeWe spoke with the family and they are satisfied with this outcomeWe apologize for any inconvenience caused to the patientsThank you,
Houston Eye Associates

Dear Mr. [redacted] we apologize for the grave inconvenience you have had with our optical store.  We are looking into the matter and a supervisor will contact you.  Although your experience with us has not been a pleasant one, we do appreciate you alerting us of the issues you have had so we...

can prevent this from happening in the future.Thank you,Amy T[redacted]Business Development and MarketingHouston Eye Associates

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
  I met with Mr [redacted]  [redacted] today .He had  my glasses checked and had me do another eye exam was told I needed to have a eye procedure to remove the cloudy lens .He said he would give me credit for the glasses  I have just bought if I had the cloudy lens surgey within a year. I told him I would read the info papers he  gave me and decide what I  would do. I was well satisfied with the results with the meeting with him and will close this complaint [redacted]