House of Brides World's Largest "On-line" Wedding Store

Initial Business Response / [redacted] (1000, 5, 2015/01/07) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] The customer's order shipped to her on 1/6/and a tracking number should have been sent

Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ Contact Name and Title: Joan Contact Phone: [redacted] Contact Email: info#houseofbrides.com House of Brides has received the headpiece from the manufacturer today, for some unexplained reason they kept giving House of Brides the wrong information regarding shipping time frameHouse of Brides does apologize for the inconvenience, we can ship the headpiece if customer still wants it Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company should not be allowed to victimize other individuals and quite frankly should not be in businessAlthough I received my veil this company will continue to scam othersI thank the Revdex.com for their assistance, as I am not sure I would have ever received the product as I had been calling since April for a refund and or status update with same response "Next Week."

Complaint: [redacted] I am rejecting this response because:-----Original Message----- From: [redacted] [mailto: [redacted] [email protected]] Sent: Wednesday, November 1, 1:PM To: Customer Relations Subject: Complaint # [redacted] To whom this may concern: Thank you following up with my complaintI have received an email stating you cannot proceed any further until I have verified if have received a refund yetI have NOT received a refund yet from House of BridesThank you for you time and help and I hope my issue is resolved soon! Sincerely, [redacted] Sincerely, [redacted]

House of Brides has issued a refund to the customer, it may take a couple of days to appear on the account. House of Brides apologizes for any inconveniance.

We apologize for any inconvenience to the customerWe state in our Terms & Conditions, refunds can take up to 30-business days for processing.Several holidays factored into the customer's time frameWe have confirmed with management the refund has been processed and a representative has contacted the customer

Initial Business Response / [redacted] (1000, 8, 2015/03/02) */ Hello [redacted] A refund has been issued to customer via [redacted] on 2/ Best Wishes, [redacted]

We apologize for any inconvenience to the customer, however, we're confirming her order has been refundedThe customer purchased as item that the designer was unable to provide according to the specifications of the orderOur representative communicated this to the customer and they discussed other optionsThe customer decided not to reselect and instead requested a refundManagement approved and processed the refund immediately thereafter