Hotel del Parque Guadiana

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did receive my refund but I did not speak to, or have any contact with any person from Chanel to confirm anything on November *, 2016.  That is simply untrue. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,
We are very sorry for any delay in processing and are happy to note that [redacted] confirmed that her refund was received on November *.
Kindly let us know if you need anything else.
Best regards,
Chanel Customer Care

Dear Revdex.com,We are sorry to hear about [redacted] experience. Please note that we are researching this case with both our Boutique and our Quality team and we will be forwarding further information shortly.Please also note that [redacted] has been waved any repair or shipping fee and she has been returned...

both shoes, dust covers, box and original receipt.We will send an update as soon as possible.Thank you

Dear Revdex.com,
We are sorry to learn of [redacted] experience and we have throughly researched her case with the appropriate departments.
Please know that there was a technical difficulty which resulted in a delay in her refund, however our credit team confirmed that the refund has processed and...

should have posted by Monday February [redacted] at the latest. We have attempted several phone calls and emails to confirm [redacted] can see the credit on her end, but we have been unsuccessfull in reaching her.
As a token of our appreciation for her patience, we have also sent [redacted] a complimentary fragrance which was delivered to her address via [redacted] on Tuesday February [redacted].
Once again we are sorry for the inconvenience and thank you for the feedback.
Chanel Customer Care

We were sorry to learn about [redacted] experience.
Please know that as a one time accommodation as we value her as a client, we have processed an exchange for a new wallet through our Chanel Boutique at [redacted].
We are pleased that [redacted] found this solution satisfactory,...

kindly let us know if there are any other questions or concerns.

Dear Revdex.com,
We are sorry to learn about [redacted]'s experience.
Please know that we have reviewed the interactions and shared her feedback with the appropriate contacts. As we strive to offer our clients an outstanding experience we will be sending [redacted] a small token of our appreciation.
As...

far as the fragrance cap, unfortunately we do not offer spare parts replacements and we do encourage [redacted] to visit her point of purchase for any additional assistance.
Please let us know if there are any further questions, thank you.
Best regards,
Chanel Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Final Consumer Response /* (2000, 12, 2015/09/11) */
I contacted the consumer who indicated the company resolved the complaint.

Dear Revdex.com,
We are so sorry to learn of [redacted]'s experience.
Regretfully during the busy holiday times it seems there might have been some miscommunication, but please rest assured that [redacted] is a valued client of our Boutique and we are sorry for any inconvenience.
Kindly note that we...

are sending [redacted] a small token of our appreciation, and our Boutique will also contact her directly to invite her for a visit and offer her a better experience. Should she need any further assistance our Customer Care team at 800.550.0005 would be happy to assist her.
Best regards,
The Chanel team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
From: [redacted]       Dear Revdex.com       In regards to Inquiry #[redacted], I am happy to report that on Thursday, May [redacted] I received a replacement wallet from Chanel   the subject complaint has been resolved 100% to my satisfaction       [redacted]

Dear Revdex.com,
We have researched the case of [redacted] and according to our records the shorts were returned to her as they did not meet the necessary requirements for a refund or exchange.
We are sorry about the inconvenience, please let me know if there is anything else we can assist...

with.
Chanel Customer Care