[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I reject the response because the information the hotel gave was incorrectMarshall (front desk) NEVER explained we were there for ONE night onlyWhy would have we left our belonging there?? Why would we have checked in?? We were on vacation for FOUR days and THREE nightsThere response makes NO sense at all*** ***
June 12, 2015Dear [redacted],We are in receipt of your letter regarding [redacted]'s complaint and appreciate your notification. There are errors in his outline of the events surrounding his inconvenience, so I’ve attached some supporting details which should clarify that the hotel made reasonable...
effort to remedy the matter,Feel free to contact me at the number or address listed below if you have any further requests relating to this matter.Regards,Ian H.General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I reject the response because the information the hotel gave was incorrectMarshall (front desk) NEVER explained we were there for ONE night onlyWhy would have we left our belonging there?? Why would we have checked in?? We were on vacation for FOUR days and THREE nightsThere response makes NO sense at all*** ***
June 12, 2015Dear [redacted],We are in receipt of your letter regarding [redacted]'s complaint and appreciate your notification. There are errors in his outline of the events surrounding his inconvenience, so I’ve attached some supporting details which should clarify that the hotel made reasonable...
effort to remedy the matter,Feel free to contact me at the number or address listed below if you have any further requests relating to this matter.Regards,Ian H.General Manager