Hotel Boston

I am very sorry to hear of the situation you encountered I am a new manager to the property and am working on correcting some service issues that have transpired over the last few months I did see a dispute for a $charge and can only assume it was for this issue I realize
the money was refunded prior to my arrival, but I am sorry if there was a misunderstanding during your stay We are under new management and have a new name, so I can assure you that the issue you encountered earlier this year will not happen again Again, my apologies.*** ***, General Manager

Hello, I appreciate the responseI have seen the hotel was renovated and I'm glad it's under new managementI'm resolving this complaint