Hotel Bliss

Tell us why here...           We apologize for not meeting [redacted] standards,   The Hotel Bliss has had many guest stayed ,  guest who come here from all around the world, whom have found our staff to be very friendly and helpful have shown their appreciation by writing good reviews about our establishment , out a score of 1-10 we receive a 7 plus.  We at the Hotel Bliss appreciate her concerns over a bad experience she may have had at our establishment.  We have investigated the matter, and we thanked her for her feedback, this could be a problem of miss communication, as per the size of our pillows and towels,    they are the standard size we use.  We apologize for any discomfort she may have encountered; we strive for excellent customer care, we are looking forward to accommodating her in the near future.

First we at the Bliss Hotel would like to apologize for any inconvenience you may have experience. WE do not rent out rooms without comforters and bedspreads, if one was not provided for your room please bring this matter to the attention of the front desk staff so we may handle this in a...

appropriate fashion, if we could not provided the amenities that are standard we would be more then happy to have given you a refund, but you choose to stay, and by staying, you revoke your chance of receiving a refund, we again apologize for any miss communication if the staff at check in were not suitable to handle your needs, you should have brought to the the front desk staff attention when you were checking out. thank you for your concerns, we will look into this matter for you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The issues were brought to the attention to the front desk staff immediately.  The gentleman who checked me in was called and when asked about the pillows and towels in the room, his response was there was nothing he could do.  There were no standard size pillows at the hotel and no additional towels were brought to the room.  In the window at the front of the desk, there is a sign that says "No Refund" once the fee is paid and the front desk person was unable to issue a refund nor did he offer to give one.  Once my issue was not able to be resolved by calling the front desk, I immediately sent an email to the hotel in hopes of getting the issue resolved.  See email sent to the hotel and the response which is the same given to the Revdex.com.  The response implies that the guest failed to notify the hotel of the issue prior to filing a complaint.  This is not the case.  I made a call to the front desk and then emailed the hotel.   [redacted]
 
At no point did the hotel make an attempt to correct any of the issues that were made that night.  Even after being notified as soon as I arrived to the room and noticed the issues.   
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]