Caskey Cleaners regrets that this customer had an unsatisfactory experience with the above mentioned item.? Large feather bed items are difficult to process and can be done so at the customers risk only due to potential problems that we have experienced with past items of a similar
nature.? While we do not feel the feather bed cover was in worse shape after it was in our facility than when it was brought in we do accept that it was not processed and that the customer was not notified in a timely manner for the reasons it would not be processed.? The customer did not ask for direct reimbursement for the item she felt was damaged so it is possible the direction of her request was misunderstood.? Caskey Cleaners will be willing to issue her a monetary settlement in the amount of $236.50.? This includes her stated purchase price plus 7.5% sales tax.? The amount would be issued in the form of a check that can be mailed to the customer upon her acceptance of this resolution.Thank you,Michael H***Plant Manager
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Caskey Cleaners regrets that this customer had an unsatisfactory experience with the above mentioned item.? Large feather bed items are difficult to process and can be done so at the customers risk only due to potential problems that we have experienced with past items of a similar
nature.? While we do not feel the feather bed cover was in worse shape after it was in our facility than when it was brought in we do accept that it was not processed and that the customer was not notified in a timely manner for the reasons it would not be processed.? The customer did not ask for direct reimbursement for the item she felt was damaged so it is possible the direction of her request was misunderstood.? Caskey Cleaners will be willing to issue her a monetary settlement in the amount of $236.50.? This includes her stated purchase price plus 7.5% sales tax.? The amount would be issued in the form of a check that can be mailed to the customer upon her acceptance of this resolution.Thank you,Michael H***Plant Manager