Hot Air Expeditions

Four of us, our family , drove from Long Beach to Phoenix Arizona for the HOT AIR BALLOON FLIGHT on April 20,2019 to be ready for the booked trip with "HOT AIR BALLOON FLIGHT" on the morning of April 21, 2019.
I provided the merchant our address, MOTEL 6 Scottsdale, South at Phoenix Arizona, to be picked up on the said morning of April 21; nobody came! And we got a call later from the driver from the merchant asking where we were. I told the guy if he was in the front of the hotel to pick us up because that was the agreement that I paid for: "Hotel pick up" and part of their requirement was to provide our hotel address which I did and they have a copy of it from the document they sent me. Yet, the driver did not come , and told me that we are already late and just talk t*** the manager on what to do. Then , *** told me that the option is to rebook the flight. But, all of us had to work the following day and had to go back to Long Beach. I am asking a REFUND OF the amount I paid , $716.00 for the 4 of us. I can't rebook it at any date soon because of other commitments.which the merchant is suggesting. I just want a refund of the money, $716.00.
Also, we did not break any of their requirements. We booked on April 20... which does not give us any way or plan to cancel because it's less than 24 hour notice. So with the best of all our intentions, we ,4, drove all the way from Long Beach to be there on time. But, the driver does not even know where we at at the time of the trip. They, merchant and Expedia has not coordinated well based on their advertised services and the actual delivery of services which we missed. Not because of our own shortcomings, but their negligence. I have the documents to prove all these claims.

Thank you very much for this opportunity to resolve my concern.