Host Department

We got domain transfer OUT request from the customer named [redacted] ***" for the domain "***mediaproductions.com"Ticket ID pertaining to that case is " [redacted] " We replied to his email, requesting the reason for the domain transfer, so as to address any technical concerns if has and to retain a valuable customer.We haven't received any further reply to that and we seen a survey response as "Thank you for your support."So, we once again replied asking for the reason for domain transfer.As per our User policy, Support staff has made retain attemptsAttached the ticket pertaining to this issue.Resolution: As per the customer's request, we have emailed the EPP code to the registered contact email addressWe suggest the customer to verify the email with the code and reply to that ticket confirming the same

We got domain transfer OUT request from the customer named [redacted]" for the domain "[redacted]mediaproductions.com". Ticket ID pertaining to that case is "[redacted]".  We replied to his email, requesting the reason for the domain transfer, so as to address any technical concerns if has and to...

retain a valuable customer.We haven't received any further reply to that and we seen a survey response as "Thank you for your support.". So, we once again replied asking for the reason for domain transfer.As per our User policy, Support staff has made retain attempts. Attached the ticket pertaining to this issue.Resolution: As per the customer's request, we have emailed the EPP code to the registered contact email address. We suggest the customer to verify the email with the code and reply to that ticket confirming the same.

Review: 11/26/2014. Contacted registrar Host Dept for sole purpose of getting the EPP code (also known as the Authorization Code) required to transfer domain name ([redacted]mediaproductions.com). It’s mandatory for all registrars to provide some means for retrieving the Key. Host Dept ([redacted]) asked why I wanted to terminate their service. This wasn't the reason for my inquiry. All I needed was the code. I was told the code was emailed to me. It wasn't.

11/27/2014. Contacted Host Dept again to request EPP code. Was told that I didn't complete a response to a ticket. I quickly filed the response which was just a questionnaire as to why I'm not happy with their service. I responded that I consolidate all my domain names under one hosting service. Customer Service [redacted] ) immediately wrote back asking again why I want to terminate service. AGAIN not the purpose of my request as all I requested was the code. I politely gave them the choice of providing me the code or having me open a Revdex.com complaint for unprofessional customer service. Here we are.Desired Settlement: PROVIDE THE EPP CODE FOR MY DOMAIN [redacted]

Business

Response:

We got domain transfer OUT request from the customer named [redacted]" for the domain "[redacted]mediaproductions.com". Ticket ID pertaining to that case is "[redacted]". We replied to his email, requesting the reason for the domain transfer, so as to address any technical concerns if has and to retain a valuable customer.We haven't received any further reply to that and we seen a survey response as "Thank you for your support.". So, we once again replied asking for the reason for domain transfer.As per our User policy, Support staff has made retain attempts. Attached the ticket pertaining to this issue.Resolution: As per the customer's request, we have emailed the EPP code to the registered contact email address. We suggest the customer to verify the email with the code and reply to that ticket confirming the same.