Horse Cave Motel

Firm states that the consumers reservations were made through Booking.com and did not speak to her before this. She asked for 2 adjoining rooms and made the reservations. She was told when they arrived that they do not have adjoining rooms but offered 1 larger room or 2 rooms side by side. She...

turned down both offers. She was charged 1 night for both rooms because no cancellation was made in time. It was $45 for each room ($89.80) total. Consumer stayed somewhere else. They feel that they are not responsible for this mix up.