hopper

Unfortunately I trusted Hopper tried to book my flight during an international travel. Once I found the flight and want on to make a payment, they declined my card. So I ended up booking flights with a different travel website without a problem. 15 hours later, hopper informed me that my booking is confirmed. They charge my Credit Card and there's no way to get in touch with them. This company is a scam and runs a shady business. DO NOT USE HOPPER AT ALL. I will starve them death.

If I could give this company zero stars for customer service I would. There is no way to call or talk with anyone. Customer support is nonexistent.

I purchased 2 round trip tickets from Sacramento to Oahu for 4//2020-5/*/2020. Hawaiian airlines cancelled my flights. I attempted to ask Hopper several times if I would be receiving a refund and I only received basic automated responses. There is no option to speak with an actual person the only thing you can do is send messages to a bot through their app. After several weeks of no luck I finally reached out to Hawaiian airlines directly and was informed I was eligible for a full refund and it was up to Hopper to refund me. I have again attempted to contact Hopper through their app and sent screen shots of the text messages with Hawaiian airlines and am still only receiving automated responses. After checking their social media pages it seems I am one of many customers that have been told by the airline their money was refunded yet still being held onto by Hopper.

I purchased tickets for Spirit airlines through the hopper site, spirit had issue a refund for my ticket and they also sent me a confirmation email stating they have refunded the money, I try to reach out to hopper several times I received one email in 20 days when it states refunds should only take 7-10days I also forwarded them spirits email confirmation showing the refund on spirits end, I have check their Twitter page this seems to be a on going practice by hopper

I purchased air travel through Hopper which I had to cancel due to restrictions on travel due to COVID19. Later, all my flights were cancelled by the airline. I have contacted Hopper to try and get my money refunded but I have received NOTHING but automated responses. In fact, my message sent on the *** of March hasn't even been looked at. This company has no other customer service contact except an automated chat. Based on online reviews, I am worried this company has no intention of issuing a refund.

My Wife and I booked two flights through *** one from Anchorage to Seattle on 3//20 and one from Seattle to Oklahoma City on 3//20. We purchased travel insurance on both of these flights. Specifically the "Cancel for any reason" insurance. I reached out out to Hopper on their app's customer support line and requested to cancel both trips on 3/*/20. The were experiencing a high volume of customer due to the COVID-19 outbreak just starting to affect the USA. They would not issue my cancellation of one flight because they got to the request too late and the other one they wouldn't honor my insurance. I bought the cancellation insurance for both flights and got $0 back from Hopper. I have since reached out on their app (since it is the only way to contact them) and have not heard anything. I am issuing this complaint to notify the Revdex.com of Hoppers "Bad Business" for taking my money and not issuing a refund based on the insurance I bought initially.

I requested Hooper to cancel my flight with full refund due to airline modifications causing further trip interruption and as a result 3 flights should be cancelled.
Flight on March ,2020 (ref.#***) from Manilla to Coron via Cebu . As a results of this flight schedule change I can't make my next trip by boat from Coron on that day. I tried to book another flight from Manilla to Coron on March *** (ref.#***) but there is no boat at that day. Due to all the above my boat trip failed and I had to cancel my whole trip from Toronto to Manila as well, on March *** (ref.#***). I tried to contact the agency (Hooper) with this request multiple times in advance, but unfortunately with no response. I filed the complain about this matter with Philippine airline as well pointing to the lack of responsibility from the agency end.The Hooper should be kept accountable for this unprofessional behaviour and attitude to the customer care, and take full responsibility for the exhibited negligence causing emotional distress to the customer. I'm looking forward to your assistance with this matter.

I booked a flight with Hopper on Oct. *** 2019 for April *** 2020 to Japan. Air China cancelled my flight due to the coronavirus outbreak. I purchased travel insurance. Due to my trip being cancelled on part of my airline, I have asked Hopper for full refund of $1206.50. It has been over a week. I have contacted Hopper through their online chat, via email, and via Facebook messenger. They are not cooperating or informing me of any refund information.

No customer response in using a travel credit that was supposed to be issued. The company does not have a customer service number so the only contact is via email which I have had little to no response as well as a new individual who has little knowledge of the situation.

I booked a round trip flight to Japan in November and due to the coronavirus and many flights being cancelled would like a full refund. I had called both American and Japan airlines and both would have refunded me if I had bought the tickets directly through them. I have sent multiple messages to Hopper and have gotten no response in 3 days. There is no business phone number to contact them either. I am concerned that this is not a legitimate site.

I have been in a customer service queue at Hopper since January *** 2019. My original request was for our middle names to be added, if possible, to our plane tickets. My most recent request was for the refund amount for canceling these tickets. (I purchased their “cancel anytime” option when I purchased the tickets.)

My online chat with customer service states that I am speaking with “Miriam”. I received a standard “thank you for your patience” response until February *, 2019. Since then I have sent numerous requests with no response.

My credit card payment is coming due. I need to know information on the amount credited if my tickets are canceled. I do not want to pay the $1300+ balance (costs of tickets) if the tickets will be canceled/refunded. I do not want a $1000 credit on my card. I also don’t want to pay interest on the balance if I cancel the tickets.

My husband and I booked a hotel in Hawaii through Hopper, and received a confirmation from Hopper for the "Fairmont Orchid Gold Experience." Because I had never booked through this app before, I called the hotel to confirm the booking. The hotel then informed me that the app had only booked us for a "Fairmont Garden View room," NOT a "Gold Experience" room. The hotel further informed us (in writing): "Gold Experience is a particular promotional Rate for Gold Floor rooms only. I believe the third party agency you booked with has incorrect information on their confirmations. If you wanted to upgrade your room from your current Fairmont Garden room to a Gold Garden room directly with us. The upgrade difference would be $280 + tax more per night."

I then followed up with Hopper, expecting them to honor their booking and to rectify the matter with the hotel. They refused to do so. They wrote: "The name of the hotel in our app is Fairmont Orchid Gold Experience. However, once you view rooms, You are given a variety of rooms to choose from. You specifically chose Fairmont Room, Non Smoking, Garden View." So their claim is that though they specifically refer to the booking option as "Fairmont Orchid Gold Experience" on the app and though this name is repeated on our booking confirmation and the hotel uses this name to refer to a specific class of booking, they were actually offering a different class of booking, which they claim we made. Therefore they will not adjust the booking.

This seems like fraud to me.

I recently purchased a ticket through Hopper and purchased insurance with the ticket Incase something came up and I wouldn’t be able to go. When I submitted a claim they told me that I wouldn’t be able to get my money back because of the type of ticket I bought so I then told them that I bought insurance and they just forwarded me to the insurance company. When I called the insurance company they read me off a list of reasons that were acceptable for either a refund or flight change.. the problem with this is.. Hopper failed to tell me that with pitching the insurance the only way I would ever get a refund is if something serious like a death happened.. I find this to be extremely deceiving because when I purchased the insurance nothing of that nature ever came up. I keep emailing them to get a number to talk to someone personally but no one has responded. I feel completely scammed and just want my money back at this point.

Please note complaint is against Hopper, LATAM is mentioned as a third party involved.

On Wednesday afternoon I was informed that LATAM airlines cancelled my flight for Friday September *** at 9:30 pm to Bogota, Colombia. Reservation number ***. I was told by the airline that they could get me in a flight next Monday. I explained to the LATAM customer representative at the airport, that Monday wouldn't work for me because of weather conditions wouldn't allow me to get to airport on Monday. I live 40 minutes away from the Miami airport. Also, the purpose of my travel was to get away from Florida (where I reside) during Hurricane Harvey. LATAM by no means made any consideration given my situation. I was going to travel with my two sons and made no plans to ensure I would have enough supplies to endure the storm if I stayed in Florida. I left home with half a tank of gas and a almost no money in my pocket. In two occasions two LATAM representatives said I was entitled to a full refund but needed my travel agency to request the refund. Then Hooper - the travel agency through which I purchased the tickets - told me they wouldn't process a refund per airline policies. All I was going to get was a portion of the taxes paid for each ticket.

I have called Hopper several times and have been put on hold for a long time. They said they have contacted LATAM airlines and have been told that my tickets are not refundable. I keep getting different messages from both companies and haven't been able to talk to a supervisor or manager at LATAM.

I appreciate any advise you can provide.

Sincerely