Hookahs 4 Less

The customer was advised that there was a delay in shipping at which time she agreed to wait for the product to be delivered We even offered the customer an additional item for FREE DUE TO THE DELAY as we strive for customer service and she gladly accepted We are just being aware of a refund request in which we have sent to accounting for processing The customer has sent us damaging, threatening and harassing emails after being told that her refund was being processed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
I sent all the conversations to you Revdex.comJune 24,they sent me a text message saying they received my request for refundI went on there website and refunds are within daysthat has passedJuly 17,they emailed me saying my order was cancelledI forward all the messages to Revdex.com so you can see if I was anything that they said about me. I'm just fed up with this companyI have everything that I purchase with other companies in daysToday is August 1,and I still don't have my refundI just want my $so I will never have to deal with them anymoreAugust 10, will be months and they are still in my lifeI sent the messages and emails to [email protected]

The customer was advised that there was a delay in shipping at which time she agreed to wait for the product to be delivered.  We even offered the customer an additional item for FREE DUE TO THE DELAY as we strive for customer service and she gladly accepted.  We are just being aware of a...

refund request in which we have sent to accounting for processing.  The customer has sent us damaging, threatening and harassing emails after being told that her refund was being processed.

Review: I order two products from there website June 10, 2014 for the total amount of $18.00 plus a $2.50 for shipping and handling. My account says they took the money out on the 11th of June. There shipping policy says 3-7 business days. We'll I emailed them and they said they had to give there products to an event. So they said they will include a free gift with my item. So I waited another week and still no product so I asked for a refund and I am still waiting for my refund. It is July 3rd and still nothing.Desired Settlement: I just want my refund which is $20.50 I am never buying anything from them again.

Business

Response:

The customer was advised that there was a delay in shipping at which time she agreed to wait for the product to be delivered. We even offered the customer an additional item for FREE DUE TO THE DELAY as we strive for customer service and she gladly accepted. We are just being aware of a refund request in which we have sent to accounting for processing. The customer has sent us damaging, threatening and harassing emails after being told that her refund was being processed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I sent all the conversations to you Revdex.com. June 24,2014 they sent me a text message saying they received my request for refund. I went on there website and refunds are within 14 days. that has passed. July 17,2014 they emailed me saying my order was cancelled. I forward all the messages to Revdex.com so you can see if I was anything that they said about me. I'm just fed up with this company. I have everything that I purchase with other companies in 2 days. Today is August 1,2014 and I still don't have my refund. I just want my $20.50 so I will never have to deal with them anymore. August 10, 2014 will be 2 months and they are still in my life. I sent the messages and emails to [email protected]